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Mobikwik Customer Care No. 080-6980 8686
Organization:
All India Number(s):
080-6980 8686 (Customer Suppport, Mon-Sat 9am-8pm)
011-6126 6390 (Customer Queries)
011-6126 5656 (Report Unauthorized Transaction)
Website:
- fraudalert [at] mobikwik [dot] com (Fraud Alert)
- partners [at] mobikwik [dot] com (Business Alliances & Inquiries)
Install App
Important Links
To Block or Report Unauthorised Transaction
Report via Mobikwik or App
- Visit Official website or Help Section of your MobiKwik App and choose Report
Fraud option - Fill in the required details and click on Create Ticket.
- Please use the Ticket Id generated for future reference or communication with our
investigation officer - To report Fraud on your MobiKwik account please keep the transaction details
(Order Id, Amount, Date and Time) handy for quick assistance
Grievance Redressal
Level 1
Process to handle Customer Grievances
- You can register your complaint with Mobikwik Customer Support on the Help & Support portal
- If you face any fraud or scam email at fraudalerts [at] mobikwik [dot] com, complaints related to ‘fraud and risk assessment’ take longer time to investigate.
- They will response within 48 hours of receiving the complaint and try to resolve all your complaints/queries within 7 business days.
- For refunds issues, it may take 3-10 days to reflect money into the account.
Level 2
- You can escalate your complaint via call on 080-69808686 or email at grievance [at] mobikwik [dot] com.
- They will response within 24 hours of receiving the complaint and try to resolve all your complaints/queries within 5 business days.
Level 3
- If you didn't receive the response or not satisfy, you can directly contact to Nodal Grievance Officer:
- Principal Nodal Officer – Dharmesh Yadav
Nodal Officer – Prashant Gandhi
Email :- nodal [at] mobikwik [dot] com
Working hours: Mon-Fri 10 am to 7 pm
Address: Office – One MobiKwik Systems Limited Unit No. 102,
1st Floor, Block-B, Pegasus One, Golf Course Road, Sector-53, Gurugram,
Haryana-122003, India .
- Principal Nodal Officer – Dharmesh Yadav
- They will also response within 24 hours of receiving the complaint and also try to resolve all your complaints/queries within 7 business days.
Level 4
- If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can contact complaint lodging portal of the Ombudsman.
- Toll-Free No: 14448 (for enquiry)
Email ID: crpc [at] rbi [dot] org [dot] in
Address - Centralised Receipt and Processing Centre,
Reserve Bank of India, 4th Floor, Sector 17,
Chandigarh – 160017.
- Toll-Free No: 14448 (for enquiry)
For more details and information, please contact RBI Ombudsman.
Address
Unit No. 102, 1st Floor, Block-B, Pegasus One,
Golf Course Road, Sector-53, Gurugram,
Haryana-122003, India.