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MTNL Mumbai Toll Free No. 1800 22 1130

24 Oct, 2024 04:10 PM

Organization:

MTNL

Toll free Number(s):

1130 (Common Service Number)

1800 22 1130 (Common Service Number : Landline/Broadband/Mobile)

1800 22 2992 (Toll Free Services -TFS)

1500 (Landline Complaints/Request)

1800 22 1500 (Landline/IN Services)

1504 (Broadband)

1800 22 8844 (Alternate for Broadband)

1800 22 1505 (FTTH-General Query)

All India Number(s):

022-2219 2120 (Know Landline/Broadband bill amount from All Operators)

98690 12345 (Mobile Services)

022-2219 6404 (Fault Booking)

022-2203 5017 (Only related to online bill payment)

Website:

Check Official Website

IVRS Menu

1800221130
Please select your preferred language : Marathi, Hindi, English

Press 1 : For Latest Offers.
Press 2 : For Landline Services.
Press 3 : For Mobile Services.
Press 4 : For Broadband Services.
Press 5 : For FTTH : Fibre to the Home services.
Press 6 : For Leased Line Services.
Press 7 : For Directory Enquiry
Press 8 : For Rating the Services.
Press 9 : for Toll Free Services.
Press 0 : For Updating email & alternate contact number.
Press 12 : For Do not Disturb services.
Press 13 : For Other MTNL services.

Emails

selfcare [at] mtnl [dot] net [dot] in (Issues of selfcare)
register [at] mtnl [dot] net [dot] in (Create Mail Box)
edonline [at] mtnl [dot] net [dot] in( Grievance related query)

Install App

Important Links

Helpline Numbers

Services	Contact No.
Common Service Number (Landline/Triband/Mobile)	1130
Landline	1500 022-22221500
Internet / Triband	1504 1800228844 022-22221504
Dolphin /Trump	1503 9869012345 022-22221503
Garuda	1502 022-22221502
FTTH	1505
IN Services	1800221500
Fault Booking (Landline & Broadband)	198 ( Please Call 1500 if you want operator Assistance)
Fault Booking (Leased Circuit)	12676, 022-22652225
Changed Number Announcement	1951 (for all languages)
Directory Enquiry	197
STD code enquiry Service	1582
Public Grievance Service	1509
Know your Landline/Broadband unpaid Bill Amount	1660(Toll free) Dial 022-22192120 (From All Operators)
Know your Landline/Broadband unpaid Bill Amount through SMS	Send SMS Bill <Landline No> to 51001

Book Complaint Through SMS

Send SMS on 9969108108

Note : XXXXXXXX is your Landline / Broadband / FTTH number
For Leased Circuit XXXXXXXXXX is 10 digit LCID number

Type of complaint / enquiry	SMS Text
Landline Bill Enquiry	BILL XXXXXXXX
Landline Complaint Booking	LLCOM XXXXXXXX
Landline Complaint Tracking	LLFTR XXXXXXXX
Broadband Complaint Booking	BBCOM XXXXXXXX
Broadband Complaint Tracking	BBFTR XXXXXXXX
FTTH Complaint Booking	FTCOM XXXXXXXX
FTTH Complaint Tracking	FTFTR XXXXXXXX
Leased Circuit Complaint Booking	LCCOM XXXXXXXXXX

Data Service

To activate DATA Service (including DATA PACKs), send SMS START to 1925.
To deactivate, send SMS STOP to 1925 or Call 1925.

SMS (Recharge Activation)

Type "SUB RCHxx" send to 444 (where 'xx' will be the Denomination of pack.)

For Example

To subscribe to 3G Data pack 99, send SMS "SUB RCH99" to 444
To subscribe to STV 153, send SMS "SUB RCH153" to 444

Appellate Authority

Sl. No.	Zone/ Area	Name & Desigation of Appellate Authority	Contact Details	Address
1	Zone 1	Shri. S Ramesh, DGM (HQ)Z1	022-22015000 Fax : 022-22875757 Email : dgmcity [at] gmail [dot] com	1st floor City Telephone Exchange, Hazarimal Somani Marg , Fort, Mumbai-40001
2	Zone 2	Shri. M P Joshi, DGM (HQ)Z2	022-24154000, Fax : 022-24161441 Email : dgmhqz2mbi [at] mtnl [dot] net [dot] in	Wadala Telephone Exchange, G. D. Ambekar Marg, Dadar (E), Mumbai 400014,
3	Zone 3	Shri. D K Jadhav, DGM (HQ/ANC)Z3	022-26554242 Fax : 022-26511441 Email : dgmhqz3mbi [at] mtnl [dot] net [dot] in	2nd Floor, Vile Parle Tele Exch, Nanda Patkar Road, Vile Parle (East)
4	Zone 4	Shri. S P Ghosalkar, DGM (HQ)Z4	022-28086161 Fax. : 022-28641441 Email : dgmhqz4 [at] mtnl [dot] net [dot] in, dgmhqz4 [at] gmail [dot] com	4th Floor, Kandivli Telephone Exchange , S V Road, Kandivali (W), Mumbai-67
5	Zone 5	Smt. V V Jambharunkar, DGM (HQ) Z5	022-25366808 Fax : 022-25434141 Email : dgmhqz5 [at] gmail [dot] com	4th Floor, Thane Charai Tele. Exch, Mauli Mandal Road, Dhobi Ali, Thane (West)- 400 601
6	LC	Shri. S N Bhujbal DGM (LC)	022-22620510 Fax : 022-22650775 Email : dgmenn [at] mtnl [dot] net [dot] in, dgmenn [at] gmail [dot] com	Ground Floor, Fountain-1 Tele. Exch. Near Flora Fountain, Mumbai - 400 001
7	WS	Shri. R C Shinde DGM (WS)	022-26540486 Fax : 022-26521441 Email : dgmsurveyms [at] gmail [dot] com	5th Floor, Admn Wing, BKC Tele Exch Bldg, Kurla (W), Mumbai-98

Form Center

Address

15th floor, Telephone House,
MTNL Road, Prabhadevi, Dadar (West),
Mumbai - 400028

Registered Office

5th Floor, Mahanagar Door Sanchar Sadan,
9, CGO Complex, Lodhi Road,
New Delhi-110003