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Nippon India Mutual Fund Customer Care No. 1860 266 0111
Organization:
All India Number(s):
1860 266 0111 (For Customer Support, Mon-Sat 8am-9pm)
022-6833 4800 (For Contact Support)
84339 38264 (For Whatsapp Support)
96640 01111 (For SMS/Missed Call Service)
Website:
IVRS Menu : 1860 266 0111
- Press 1 : If you are an Investor.
- Press 2 : If you are a Distributor.
- Press 3 : If you are new to Nippon India Mutual Fund.
- Press 5 : For transaction related query.
- Press 6 : To change your preferred IVR language
- Press 7 : To know about service request status
Emails
- customercare [at] nipponindiaim [dot] in (For General Queries)
- cyberrelated [at] nipponindiaim [dot] com (For Complaint Related To Cyber Crime)
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Important Links
- Contact Form
- Branch Locator
- KYC Related FAQ's
- Investor Service Centres
- Frequently Asked Question
- Feedback Form
Investor Service Centres - KFintech
SMS/Missed Call Service
- To register the Mobile Number for Alerts on SMS:
- You can submit a written registration form duly signed and send it to the nearest NIMF branch to Download Registration Form.
- You can also Call the Customer Care at 18602660111 (call charges apply).
- You can send SMS to 9664001111 and get portfolio balance details sent via SMS.
Type of
folioScheme
BalanceNAV Last 3 transactions Statement of
AccountOne Time Bank
Mandate
Registration StatusSingle Folio balance mynav txn ESOA OTBM Multiple Folio's balance(followed by
last 6 digits of folio no)mynav (followed by
last 6 digits of folio no)txn (space) Last 6
digits of Folio NumberESOA (space) Last 6
digits of Folio NumberOTBM (space) Last 6
digits of Folio NumberFor example:
balance 987521For example:
mynav 987522For example:
txn 987523For example:
ESOA 987524For example:
OTBM 987524 - Transacting through SMS .
Customer Type of Folio Purchase Redeem SIP Non OTBM Customer Single SMS <PUR> to 9664001111 SMS <RED> to 9664001111 SMS <SIP> to 9664001111 OTBM Customer Single SMS<PUR AMT SCHPLANCODE> SMS<RED AMT SCHPLANCODE> SMS<SIP AMT SCHPLANCODE> Multiple SMS <PUR AMT LAST 6 DIGITS OF THE FOLIO SCHPLANCODE> SMS <RED AMT LAST 6 DIGITS OF THE FOLIO SCHPLANCODE> SMS <SIP AMT LAST 6 DIGITS OF THE FOLIO SCHPLANCODE> - Fund related queries through SMS
Sr No. Fund Keywards 1 Equity Send SMS <PUR><AMOUNT><SCHEM?E CODE> 2 Debt Send SMS <RED><AMOUNT><SCHEME CODE> 3 Liquid Send SMS <SIP><AMOUNT><SCHEME CODE> 4 Gold Send SMS? <SIP><AMOUNT><SCHEME CODE>
Grievance Redressal Procedure
Level 1
- If you have any query/complaint, then you can contact at 18602660111, 022-69259696 (Mon-Sat, 8am-9pm) or email at customercare [at] nipponindiaim [dot] in and your complaint will be heard within 24 Working hours.
- You can also raise your complaint through online Service Request.
Level 2
- If you are not satisfied by the resolution provided in level 1, then you can contact to the Grievance Redressal Officer
Email : grievanceredressal [at] nipponindiaim [dot] com. - Your complaint will be resolved within 2 Working days.
Level 3
- If you are still not satisfied with the resolution, then you can contact to the Customer Service Head
Email : headcustomercare [at] nipponindiaim [dot] com. - Your complaint will be resolved within 2 business days.
Level 4
- If you are not satisfied with the resolution provided at Level 3, then you may approach Security Exchange Board Of India (SEBI) Scores Portal.
Forms Center
Head Office
Nippon Life India Asset Management Limited,
4th Floor, Tower A, Peninsula Business Park,
Ganapatrao Kadam Marg,
Lower Parel (W), Mumbai-400 013