Menu
Noida Power Company Limited (NPCL) Contact No. 0120-622 6666
All India Number(s):
0120-622 6666 (24x7, Call Center No./Whatsapp No.)
97187 22222 (Emergency No.)
Website:
IVRS Menu 0120-622 6666
First Select Language,
- Press 1: Hindi
- Press 2: English
After Select Language,
- Press 1: For Supply Related, Bill Related, Meter Related
- Press 2: For Others Services
- Press 1: For new connection related Information
- Press 2: For Electicity theft, Fire, Accident or SOS.
- Press 3: To know the status of complaint
- Press 4: To Register or De-register your mobile no.
- Press 5: To get E-bill through SMS
- press 9: To talk to customer care executive.
Emails
- npc [at] noidapower [dot] com (Supply Related Complaint)
- crm [at] noidapower [dot] com (Contact Support)
Install App
Important Links
Contact Details
| S.No. | Department | Contact Details |
|---|---|---|
| 1 | General Enquiries/Complaints | 0120-6226666 |
| 3 | Bill-related Complaints | 0120-6226666 crm [at] noidapower [dot] com |
| 4 | Reconnection/Disconnection | Mr. Sunil Kumar Sharma, Assistant Manager (Commercial) 9990046403 |
| 5 | Single point Connection to Multipoint Connections Conversion for Multi-Storied Buildings/Gated Residential Colonies |
Mr. Tarun Chauhan (Senior Executive-Operations) 0120-6226606/ 0120-2333506/ 0120-2333507 |
| 6 | New Service Connections, (HT Connections) | Mr. Ankur, |
| 7 | Service Connections Connections, (LT Connections) | Mr. Amit Tripathi, Engineer (Operations) 9911998234 |
| 8 | Theft report of electricity | Mr. Chandan Dhar, Manager (LCC) 8750068226 |
| 9 | Theft report of electricity or of any equipment belonging to NPCL | Mr. Avnesh Kumar, |
| 10 | Meter-related queries or High Tension Equipment Testing | Mr. Navin Kumar, Manager (Operations) 9891701264 |
| 11 | Transformer Related | Mr. Udit Kulshrestha, Assistant Manager (Operations) 8505952424 |
| 12 | Urban Division-I(Alpha, Beta, Gama, Delta & KP-I,II and III, Zeta, Eta) | Amandeep Singh, Executive (Operations) 8750068236 |
| 13 | Urban Division-II(Sigma, Omicron, Zu, Mu, Chi-III, Chi-IV, Chi-V, Swarna Nagri, Builders Area) |
Pavan Gautam, Assistant Manager (Operations) 9540060874 |
| 14 | Surajpur I Division (Site -B,C,Udyog Vihar,B2P Area,Udyog Kendra,Ecotech-3,Industrial Area and villages with these area) |
Krishna Chandra Kumar, Sr. Executive (Operations) 7835045065 |
| 15 | Surajpur II Division (Surajpur, Tilapta, Devla, Jalpura, Haldauni, Habibpur, Thapkhera, Boraki, Pali, Ghori, etc.) |
Amit Kumar, Assistant Manager (Operations) 9911998247 |
| 16 | Kasna Division (Site-IV, Site-V, Ecotech Extension -1, Ecotech-6) | Shubhajit Dhar, Sr. Executive (Operations) 8744052902 |
| 17 | Greater Noida West | Mr. Inder Pal Singh Lodhi, Assistant Manager (Operations) 8743009896 |
Customer Care Office Address & Timings
- Working Time: 10 a.m. to 5 p.m. Mon to Fri (Excluding national holidays)
- Lunch Timing : 1:30pm to 2:00pm
| S.No. | Location | Address |
|---|---|---|
| 1 | Tugalpur | NPCL customer care office, Plot No. ESS, KP-1, Tugalpur, Behind Kailash Hospital, Pincode:- 201308 |
| 2 | Greater Noida (West) |
NPCL customer care office, Plot No. ESS, Techzone-IV, Opposite Cherry County Society, Greater Noida (West) - 201009 |
Sms Services
- Type Short SMS Code <space> your consumer number and send to 7840002288.
| S.No | Services | Short SMS Codes |
|---|---|---|
| 1 | To provide self meter reading | #SELFREADING <space> 2ZZZZZZZZZ <space> READING |
| 2 | To register billing dispute complaint | #BILLDISPUTE <space> 2ZZZZZZZZZ |
| 3 | To know bill amount, due for payment | #DUEAMT <space> 2ZZZZZZZZZ |
| 4 | To receive the bill on registered Email | #DUPBILL <space> 2ZZZZZZZZZ |
| 5 | To register meter burnt complaint | #METERBURNT <space> 2ZZZZZZZZZ |
| 6 | To register meter defective complaint | #METERDEFECTIVE <space> 2ZZZZZZZZZ |
| 7 | To register No supply complaint | #NOPOWER <space> 2ZZZZZZZZZ |
| 8 | To know the status of existing complaint | #STATUS <space> 2ZZZZZZZZZ <space> Complaint number |
| 9 | To register electricity theft complaint | #THEFT |
| 10 | To register wrong reading complaint | #WRONGREADING <space> 2ZZZZZZZZZ |
Grievance Redressal
Tier 1:
- If customer have any Complaint or Grievance he may contact customer care office to the:
- Level 1: Customer Relation Officer
- Level 2: Customer Relation Managers
- Level 3: Concern Departmental Heads with prior appointment
- For complaint/Grievance customer can also fill the complaint form.
Tier 2:
- Customer can file their complaints for the redressal of their grievances related to defective/ faulty in bill or services or any non- compliance of standards & directions to the Consumer Grievance Redressal Forum (CGRF) at:
Address: Consumer Grievance Redressal Forum (CGRF), 33/11KV Electric Sub Station,
Block-D, Opposite Ryan International School, Sector Alpha-1, Greater Noida,
Uttar Pradesh- 201310
Ph: 9911510997 (Secretary of the Forum)
Public Hearing by the Forum: monthly camp is organized on the 17th of every month at CGRF.
Tier 3:
- If customer not satisfied or no response by the above channels he can contact to the Electricity Ombudsman:
Niyamak Bhawan, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh - 226010
Phone No. - 0522-2720856,
Fax- 0522-2720857,
Email: eo-up [at] uperc [dot] org
Solar Roof-Top
Solar Roof-Top Net-Metering
Name: Mr.Prosenjit Das
Email: rooftopsolar [at] noidapower [dot] com
Ph: 0120-6226606 / 9911998252
Address: Noida Power Company Limited
33/11 KV Sub-station, Knowledge Park - III, Greater Noida-201310
DISCOM Nodal Officer
- Email: rooftopsolar [at] noidapower [dot] com
| S.No. | Name | Contact No. |
|---|---|---|
| 1 | Shri Sarnath Ganguly | 0120-6226610 |
| 2 | Shri Sanket Shrivastava | 0120-6226601 |
| 3 | Shri Prosenjit Das | 0120-6226620 |
Address
Noida Power Company Limited
Knowledge Park IV, Greater Noida,
Rasoolpur Rai, Uttar Pradesh 201310