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NSDL Payments Bank Customer Care No. 022-4202 2100
Organization:
All India Number(s):
022-4202 2100 (Customer Care, Mon -Sat 9:30am-6:30pm)
Website:
- care [at] nsdlbank [dot] co [dot] in (Customer Support)
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Customer Grievance Redressal
Level 1
- If you have any query related to products/services/ app or payments, you can call 022-42022100
or raise a service request online from the menu options on the NSDL Jiffy App. - You will get a reference number, plese try to mention this refrence no. in all levels.
- You will get a expected resolution in 7 days.
Level 2
- If you are not satisfied with resolution provided at Level 1, you can write to care [at] nsdlbank [dot] co [dot] in
from your registered email address with the bank and mention refrence no. - In this level, an expected resolution in 7 days.
Level 3
- In case you are not satisfied with the resolutions provided at Level 1 & 2, you can approach -
- Nodal Officer Details:
Rajesh Save
4th floor, A-wing, Trade World,
Kamala Mills Compound,
Senapati Bapat Marg,
Lower Parel, Mumbai - 400013
Ph: 022-49142746 (Mon-Sat, 9:30 am- 5:30 pm)
- Nodal Officer Details:
Please send email from the registered email address with the bank with the given reference number and
your registered mobile number with the bank
- In this level also, an expected resolution in 7 days.
If in level 1, 2 and 3, your issue remains unresolved or if you have not received response within 30 days of
lodging a complaint, you may approach the Banking Ombudsman
To Report a Fraud Transaction
- For any complaint regarding any fraudulent transaction in the bank account/wallet or payment related
transactions write to leadesk [at] nsdlbank [dot] co [dot] in. - It will take expected 3 working days.
Registered Office
4th floor, A wing, Trade world,
Kamala Mills Compound, Senapati Bapat Marg,
Lower Parel, Mumbai - 400013.
Corporate Office
NSDL Payments Bank Limited,
401, 4th Floor, Tower 3, One International Center,
Senapati Bapat Marg, Prabhadevi, Mumbai - 400013.