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Orange Retail Finance Customer Care No.

1800 1037 929 (Mon-Sat, 10 am - 7 pm)

95858 90000 (For Support)

86675 99331 (For Whatsapp Suppor)

Emails

If you have any query/ complaint, then you can lodge your complaint to the Customer Care:

Toll Free: 18001037929 (Mon-Sat, 10 am - 7 pm) , 044-40774077
Whatsapp Support: 8667599331
Email: customercare [at] orangeretailfinance [dot] com
You can also visit your nearest branche and handover a complaint letter to the Branch Manager or any other branch personnel.
Your query will be heard within a period of 15-20 days.

If you are not satisfied by the resolution provided by the above mode of communication, then you can contact to the Appellate Authority :
- Phone: 8667599331
  Email : appellate [dot] authority [at] orangeretailfinance [dot] com

If you are not satisfied by the resolution provided by the Appellate Authority, then you can contact to the Nodal Officer
- Ph : 044-40774077
  Email : ezhilarasan [dot] p [at] orangeretailfinance [dot] com
  Address: Orange Retail Finance India Private Ltd,
  No 5, 5th Main Road, Kasturbai Nagar, Adyar, Chennai 600 020

If you are not satisfied by the resolution provided in Level 2, then you can contact to the Grievance Redressal Officer / Principal Nodal Officer:
- Ph : 044-40774077
  Email Id: compliance [dot] rbi [at] orangeretailfinance [dot] com

If your query is still not solved or if you have not receive any response within a period of 1 month you Offcer-in-Charge of the Regional Office .
- Contact: 044-25399222
- Email: dnbschennai [at] rbi [dot] org [dot] in
You can also lodge your complaint through Non-Banking Financial Company Ombudsman (NBFC)

No. 4/363, Second Floor, Kandhanchavadi,
Old Mahabalipuram Road, Chennai – 600096,
Tamil Nadu, India.