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Paytm Bank Customer Care No. 0120-4456 456
Organization:
Toll free Number(s):
1800 120 130 (To report fraud)
All India Number(s):
0120-4455 555 (Customer Support, 24x7)
0120-4456 456 (For queries related to Account opening & KYC)
Website:
IVRS Menu: 0120-4456456 (Payments, Bank, Wallet)
First select your preferred language- Hindi, English
- Press 1- For KYC related queries
- Kindly enter your registerd mobile number
- Press 2- For Password PIN and paytm account related query
- For paytm account password reset
- Passcode set or reset
- Paytm debit card atm pin set/reset
- Unable to login to paytm account
- To update your profile
- Press 3- Query related to adding, paying or sending money through paytm wallet
- For add money related query
- For paytm wallet to bank transfer related query
- For send money to other paytm user related query
- For query related to payment through paytm wallet to merchant
- To check wallet balance
- Press 4- Query related to paytm bank account or debit card or check book
- To block or unblock your debit card
- To reset/set atm debit card pin
- To know your saving account balance
- To request for bank account statement
- For any other query/issue, wish to speak with executive
- If you want to redeem your fixe deposit
- Press 5- Query related to UPI
- For UPI transaction related query
- Query related to add your bank account with UPI
- To reset UPI PIN
- If unable to verify your mobile number
- Queries for cash back
- Press 6- To report loss or unauthorise use of paytmwallet debit card or saving account
- If you lost your phone
- If you lost your debit card
- For fraud related to paytm wallet and paytm bank account
- To report fraud in any other bank,debit card,wallet
- Press 7 - For Shoping, Travel, Movie Recharge, order placed on paytm
- Dear customer for information to Shoping, Travel, Movie Recharge, order
placed on paytm we are sending a SMS, click the URL
- Dear customer for information to Shoping, Travel, Movie Recharge, order
- info [at] paytmbank [dot] com (Support)
Important Links
Install App
Customer Grievance Redressal
Same For All Levels
- Bank’s internal resolution time – 4 working days
- Resolution time does not include time taken by the customer to provide required information/documentation.
- If in any case additional time is needed, Bank will inform the customer the reasons for the delay and provide
expected timelines for resolution of the issue. - If any case/transaction is related to third party or outside bank entity, resolution time will include this TAT a
long with Bank’s internal resolution time.
Level 1
- If you have online queries in Paytm app
- First response time - 2 working days
Level 2 (Queries)
If customer is not satisfied with the resolution provided in level 1, you can call 24 x7 helpline no.
- Phone: 0120-4456-456
Level 3 (Complaints)
If the issue is not resolved even after contacting various level, you can contact Nodal Officer
For locations falling under the jurisdiction of Banking Ombudsman offices in -
Ahmedabad, Chandigarh, Jaipur, Kanpur, Mumbai (I), Mumbai (II), New Delhi (I),
New Delhi (II), New Delhi (III), Dehradun and Jammu.
- Puneet Rastogi
Paytm Payments Bank Limited,
V J Towers, A-6, Sector 125
Noida, Uttar Pradesh-201303
Email : nodalofficer [at] paytmbank [dot] com
Phone Number: 0120-4809661
For locations falling under the jurisdiction of Banking Ombudsman offices in Bengaluru,
Bhubaneswar, Bhopal, Kolkata, Chennai, Guwahati, Hyderabad, Patna, Thiruvananthapuram,
Ranchi and Raipur.
- Subiya Khan
Paytm Payments Bank Limited,
V J Towers, A-6, Sector 125
Noida, Uttar Pradesh-201303
Email : nodalofficer [at] paytmbank [dot] com
Phone Number: 0120-4809661
Principal Nodal Officer
- Shri Rohan Lakhaiyar
Paytm Payments Bank Limited,
V J Towers, A-6, Sector 125
Noida, Uttar Pradesh-201303
Email : nodalofficer [at] paytmbank [dot] com
Phone Number: 0120-4809661
Please raise the issue along with related Query Reference Number/Ticket IDs, Paytm registered mobile
number and transaction ID/Order ID with Banking Ombudsmen
Report a fraud
Complaint regarding any fraudulent transaction in bank account/wallet or payment related transactions -
- Call IVR help desk number 1800 120 130
- You can report through Paytm app & register his/her complaint on “Report a fraud” category.
- A ticket number is generated for each complaint, which would enable to track status.
- It will take 2 working days from app and from Bank’s internal resolution time – 30 working days.
Redressal mechanism for grievances raised in-person
If customer want to walks-in the Bank branch or meets grievance officers to raise the grievance-
- Details of Grievance Officers
- Customer Grievance Redressal Policy
- SMS GO <Area Pincode> to 9880001234 to get the schedule of your Grievance Officer OR
Call 24*7 helpline number: 0120-4456-456.
List of ATMs
| ATM | Address |
|---|---|
| Skymark One | Skymark One, Shop No. 1, Ground Floor, Tower-D, Plot No. H- 10b, Sector 98, Noida, Uttar Pradesh - 201301 |
| Vj Business Tower | A-6,Vj Business Tower, Sector 125, Noida |
| Mamura Sec-66, Noida | Gali No. 1, Village- Mamura, Sector 66 Noida, Gautam Budh Nagar, Uttar Pradesh-201301 |
| Kuleshra, Greater Noida | Village – Kuleshra, Greater Noida, Gautam Budh Nagar (Up) 201306 |
| Damodar Nagar, Kanpur | Plot No.13, W-2,Damodar Nagar Kanpur, Uttar Pradesh-208027 |
| Kuleshra, Greater Noida | Khasra No. 325, Village Kulesra, Greater Noida, Near Baba Mohan Ram Hospital, Gautam Budh Nagar, Up-201306 |
| Shyam Nagar Kanpur | 60-Rampuram,Shyam Nagar, Kanpur, Uttar Pradesh-208015 |
| Old Shani Bazar, Surajpur | Village-Surajpur, Old Shani Bazar, Greater Noida,Gautam Budh Nagar, Up-201306 |
| Mohan Mandir Gali, Surajpur | Khasra No-328, Village-Surajpur, Mohan Mandir Gali, Greater Noida, Gautam Budh Nagar, Up-201306 |
| Virar | Shop No-6, Choudhary Apartment, Near Mathura Dairy, Opp Geeta Apartment, Sahkar Nagar, Virar East , District-Palghar, Maharashtra-401305 |
| Nalasopara | Shop No-8, Sai Sangam Apartment, Moregaon Naka, Nalasopara East, District-Palghar, Maharashtra-401209 |
| Nanded | Shop No-2, Apmc Market, Guruprasad Niwas, Mudkhed, District-Nanded, Maharashtra-431806 |
| Tarapur, Boisar Road, Palghar | Shop No.3, Sr. No. 42, Gagangiri Complex, Nr. Bus Stop,Tarapur, Boisar Road, Palghar - 401502 |
| Hadipur | Village – Jadabpur, Post- Hadipur, Ps- Deganga, 24 Parganas (North), West Bengal- 743424 |
| Nanmuhiya More, Patna | Ward No-53, Circle No-68, Holding No- 79/76/70, Sher Shah Road, Nanmuhiya More, Patna, Bihar– 800007 |
| Wadhvana Pati Udgir Nanded Road | Shop No-3, Chawan Complexe, Loha Near Buldhna Bank, Bus Stand Loha, Nanded-431708 |
| Apmc Market Basmat | Chepurwar Complexe, Apmc Market, Near Boi Atm Basmat, District-Hingoli -431512 |
| Gramin Police Station Bus Stand Road Basmat | Shop No, 2, Chepurwar Complexe Opp-Gramin Police Staion Bus Stand Road Basmat, District Hingoli-431512 |
| Gandhi Market, Jwalapur | Akash Studio ,77, Gandhi Market, Jwalapur, Haridwar-249407 |
| Malur, Kolar | Sai Baba Temple Maruthi Extension Malur, Karnataka-563130 |
| Nakronda Road, Balawala | Lane No-2, Sainik Colony, Nakronda Road, Balawala, Dehradun-248001 |
| Jalalkhali, Nadia, Wb | Vill+Po- Jalalkhali,Ps- Katwali, Dist- Nadia,West Bengal-741102 |
| Khelar, Nimapara | At-Khelar,Po-Rench,Ps-Nimapara,Dist-Puri,Odisha-752114 |
| Lisari Road Meerut | 197,Anjum Palace Banquet Hall,Lisari Road, Meerut, Uttar Pradesh- 250002 |
| Krishna Nagar Bagu,Ghaziabad | Khasra No. 186, Krishna Nagar, Bagu Village, Mawai, Dundahera, Ghaziabad (Up)-201009 |
| Sirsa Greater Noida | Shop No 1,Main Dhankaur Road, Near Axis Bank Atm &Amp; Oxford Public School, Sirsa, Greater Noida (U.P)201310 |
| Ghari Majra, Ghaziabad | Khasra No-162/2, Ghari Majra, Chodhary Market, Meerut Road, Ghaziabad, Up-201003 |
| Opp. Lidebao, G. Noida | Opp. Lidebao Company Village- Habibpur, Greater Noida Gautam Budh Nagar (Up) 201306 |
| Sahu Chowk Pundag | Khata No-120, Plot No-1399/1400, Thana No-228, Po-Pundag, Ps-Jagarnathpur, Dist-Ranchi, Jharkhand- 834004 |
| Thakurgaon Main Chowk | Plot No-1377, Gurgain Thakurgaon Bank More Chowk, Thana No-88, Mauza-Gurgain Po-Gurgain, Dist-Ranchi, Jharkhand-835205 |
| Nandgram, Gzb | D-10, Near E-Block Tempo Stand , Nandgram, Ghaziabad, Uttar Pradesh-201003 |
| Ghookna Main Market, Jack Compound | Kh. No. 606, Jack Compound Ghookna More, Ghaziabad, Uttar Pradesh- 201003 |
| Near Ntpc Dadri | Village Rasoolpur, Near Ntpc Vidut Nagar, Dadri, Greater Noida, Gautam Budh Nagar, Uttar Pradesh- 201008 |
| Rajiv Nagar Khora Colony | Khasra No 1013, Rc- 67, Rajiv Nagar, Adarsh Nagar, Khora, Ghaziabad, Uttar Pradesh-201014 |
| New Ashok Nagar | A-459,New Ashok Nagar, Delhi-110096 |
| Habibpur , Greater Noida | Village- Habibpur, Post- Kuleshra, Greater Noida, Gautam Budh Nagar, Uttar Pradesh-201306 |
| Prakash Nagar,Gaziabad | Gali No-4, Prakash Nagar, Near Ambedkar Gate, Khoda, Gaziabad, Uttar Pradesh-201307 |
| Fafrana Road Modi Nagar | C-15 Fafrana Road, Modi Nagar, Ghaziabad, Up-201204 |
| Tibra Road, Modi Nagar | Tibra Road Bhupander Puri,Modinagar,Ghaziabad, Uttar Pradesh-201204 |
| Life Line Hospital Meerut | Near Old Age Home,Opp Iimt Lifeline Hospital, Iiimt University, Ganganagar,Meerut, Uttar Pradesh-250001 |
| Gurudwara Road Modi Nagar | H.No. 51 Gurudwara Road, Paliwal Atta Chakki, Modinagar, Uttar Pradesh-201204 |
| Maha Megha Hdfc Bank Wali Gali | Village Surajpur, Near Hdfc Bank, Maha Medha Gali, Greater Noida, Gautam Budh Nagar, Uttar Pradesh- 201306 |
| Mawana Bus Stand | Shop No - 473,Near Yes Bank Atm, Mawana Bus Stand Mawana Meerut, Uttar Pradesh- 250401 |
| Jeetpur,Rawli Road,Murad Nagar | 1490,Jeetpur,Rawli Road,Muradnagar, Near Hans Inter College,U.P-201206 |
| Gaus Nagar,Kareli,Allahabad | 37e/40b/K1 Gaus Nagar,Kareli,Allahabad, Uttar Pradesh-211016. |
| Chandpur,Bijnore | Shop-1, Mohala Sarai Rai, Opp-Gurudwara, Dhonara Road Chandpur,Bijnore, Uttar Pradesh- 246725 |
| Ramnagar , Bahadurgarh | 147/14, Ramnagar , Bahadurgarh, Haryana - 124507 |
| Mandi Samiti Road, Sharanpur | Shop No. 124, Mandi Samiti Road, Near Pratap Nagar, Laxmi Narayan Mandir, Sharanpur ( Up )-262701 |
| Vikas Nagar, Bahadurgarh | 109, Ward No-1, Vikas Nagar, Barahi Road, Line Par, Bhadurgarh, Haryana-124507 |
| Subhash Colony, Faridabad | Shop No. 5, Subhash Colony,Main Road Ballabgarh,Distt:-Faridabad(Hry.)-121004 |
| Gulistanpur Greater Noida | Village- Gulistanpur, Greater Noida Gautam Budh Nagar (Up) 201306 |
| Silchar, Assam | Cheragi Bazar, Lathimara, Near- Assam Gramin Bank, Kathigorah, Cachar, Silchar-788805, Assam |
| Amloh, Fatehgarh Saheb | Punjab Cloth House, Hospital Road, Opp.Gurudwara Saheb, Amloh, District-Fatehgarh Saheb, Punjab-147203 |
| Govindpuram, Ghaziabad | G-336, Shop No.4, Govindpuram, Ghaziabad-201013 |
| Jalpura, Greater Noida | Village- Jalpura, Greater Noida, Gautam Budh Nagar Uttar Pradesh 201306 |
| Pratap Pur, Prayagraj | Pratap Pur, Handia Wari Road, Near B.R.C Office, District Prayagraj, Uttar Pradesh-212405 |
| Near Kidzee School | 221/8 Main Road,Jagrati Vihar,Meerut, Uttar Pradesh-250004 |
| Kasan Manesar | Shop No 2, 129, Imt ,Kasan Manesar Gurugram (H.R) 122051 |
| Budh Vihar Chhajarsi Noida Upin | Khasra No. 533, Near Shiv Mandir 25 Futa Road, Budh Vihar Chhajarsi, Sector-63 Noida, Gautam Budh Nagar |
| Pusta Road, Kulesra | Khasra No, 544 Near Baba Mohan Ram Mandir Pusta Road Kulesara Village Greater Noida-201306 |
| Nathupur Gurugram Haryana | 438,Nilkanth Hospital Road Tota Ram Chowk Dlf Ph-3 Nathupur Gurugram |
| Ecotech-Iii , Surajpur | Shop No.16, Ashray Sahkari Avas Samit Ltd. (Sarin Farm) Near Surajpur Police Line, Ecotech-Iii , Surajpur Greater Noida-201306 |
| Skymark One, Noida | Skymark One (Paytm Payments Bank Limited) Tower-D, Plot No. 10hb, Ngn Expressway, Sector 98, Noida, Uttar Pradesh - 201301 |
| Subhash Park, Khora Colony | Plot No,3 Khasra No, 1008 Subhash Park Makanpur Khora Colony Ghaziabad Pin 201309 |
Form Center
- Deceased Depositors Claim Form
- Unclaimed Deposit Claim Form
- Customer Grievance Advice form
- ATM cum Debit Card Dispute form
Offices Address
| Office Name | Address |
|---|---|
| Noida | Skymark One , Shop No.1, Ground Floor , Tower- D , Plot No. H - 10B, Sector 98 , Noida , UP - 201301 Opens : 10 am to 4 pm, Closed : 2nd & 4th Saturday and every Sunday |
| Registered | 136, 1st Floor, Devika Tower, Nehru Place, New Delhi - 110019 |
| Corporate | V.J. Business Towers, Sector 125, Noida Uttar Pradesh 201303 (P): 0120-4818901 |