Menu
Paytm Mall Customer Care Numbers
Organization:
All India Number(s):
0120-4606 060 (Customer Support, 24*7)
0120-4888 488 (For password reset/ link expiry)
Website:
care [at] paytmmall [dot] com (Customer support)
Install App
Important Link
Helpline Numbers
| Service | Contact No. |
|---|---|
| Paytm Mall Shopping Orders | 0120-4606060 |
| Bank, Wallet and Payments | 0120-4456456 |
| Movies, Events and Gold | 0120-4728728 |
| Paytm Travel Tickets and Forex | 0120-4880880 |
Return/Replacement
- Apparel
is eligible for return/replacement within 15 days from delivery,
in an event of wrong/damaged item delivered. - Other items are eligible for return/replacement within 7 days, in an event
of wrong/damaged item delivered.. - For device-related issue, please contact the seller (details as mentioned
on the invoice) or brand authorized service center directly. - Food items, cars & bikes, books & stationery, gifts and gold items are not
eligible for return/replacement. - For more information, please read.
Grievance Redressal Mechanism
- Customer can call on 0120-4606060 to help solve the query or submit issue
on Paytm Ecommerce website/mobile application.
- If not satisfied with response at Level 1, please write to :
Nodal Officer, Customer Grievance,
Paytm Ecommerce Private Limited,
B121, Sector 5 Noida-201301.
Email : email at nodalofficer [at] paytmmall [dot] com
- In case, still not satisfied with the resolution at Level 2, please write to :
Grievance Officer,
Paytm Ecommerce Private Limited,
B121, Sector 5, Noida-201301
Email : grievanceofficer [at] paytmmall [dot] com
Headquarter
Paytm Ecommerce Private Limited,
B121,
Sector 5, Noida-201301
Registered Office
Paytm E-Commerce Private Limited
36, First Floor, Devika Towers,
Nehru Place, New Delhi 110019