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PFRDA Customer Care No. 1800 110 708
Organization:
Toll free Number(s):
1800 110 708 (PFRDA Information Helpdesk)
1800 110 069 (APY Information desk)
All India Number(s):
011-2651 7503 (Contact Support)
011-2651 7501 (Alternate Contact Support)
011-2651 7097 (Query)
Website:
Important Links
Contact Details
| Sl. No. |
Designation | Name | Direct No. |
Ext. | Department | |
|---|---|---|---|---|---|---|
| 1 | Chairman | Sh. Hemant G. Contractor |
011-26517095 | 1111 | chairman [at] pfrda [dot] org [dot] in | |
| 2 | WTM-Finance | Sh. R. V. Verma | 011-26517096 | 1222 | rvverma [at] pfrda [dot] org [dot] in | Regulation and Supervision of Central Government, State Government, Corporate, POPs, Aggregators, PFMs, Custodian, FSLRC,FSDC, Retirement Adviser, World Bank Project, Board Secretariat |
| 3 | WTM-Economics | Sh. (Dr.) Badri Singh Bhandari |
011-26517091 | 1333 | badris [dot] bhandari [at] pfrda [dot] org [dot] in | Promotion and Development of Central Govt. and State Govt. Swavalamban, Atal Pension Yojana, Corporates, All Citizen, Work relating to Product Design DEpt, Communication and Media Dept, Financial Literacy & Training Dept, Call Centre, Market Watch and Research, IOPS and Annual Report |
| 4 | WTM-Law | Shri Pradeep Chaddah |
011-26517504 | 4444 | pradeep [dot] chaddah [at] pfrda [dot] org [dot] in | Admin & HR/ F & A/ Legal/ IT/ Work Related to NPS Trust Regulation and supervision Department, Audit & Inspection Dept |
| 5 | Executive Director | Shri Satya Ranjan Prasad |
011-26517094 | 2165 | satyarp [at] pfrda [dot] org [dot] in | Regulation and Supervision of CRA,Trustee Bank, Work relating to Exit Dept, PAC Dept, and Grievance Redressal Cell |
| 6 | Chief General Manager |
Ms. Mamta Rohit | 011-26517506 | 2174 | mamta [dot] rohit [at] pfrda [dot] org [dot] in | Promotion and Development of Corporate, All Citizen Communication & Media and Product Design |
| 7 | Chief General Manager |
Sh. Ananta Gopal Das |
011-26517092 | 2137 | ag [dot] das [at] pfrda [dot] org [dot] in | Promotion and Development of Central Govt. & State Governments, Swavalamban, Atal Pension Yojna (APY) and |
| 8 | General Manager | Sh. Venkateswarlu Peri |
011-26523165 | 4119 | venkateswarlu [dot] peri [at] pfrda [dot] org [dot] in | CRA and Trustee Bank |
| 9 | General Manager | Sh. Ashish Kumar | 011-26517945 | 2140 | ashish [dot] kumar [at] pfrda [dot] org [dot] in | Central Govt., State Governments., Corporate, POPs |
| 10 | GM & Executive Asstt. To Chairman |
Ms. Sumeet Kaur Kapoor |
011-26524994 | 2136 | sumeet [dot] kapoor [at] pfrda [dot] org [dot] in | PFMs, Custodian, FSLRC/FSDC, Board Secretariat and Chairman Secretariat |
| 11 | General Manager | Sh. Rakesh Sharma | 011-26524995 | 2114 | rakesh [dot] sharma58 [at] pfrda [dot] org [dot] in | Admin & HR, Finance & Accounts, Legal, RTI, Parliamentary Questions, IT and NPS Trust Department |
| 12 | Deputy General Manager |
Sh. Rahul Ravindran | - | 4104 | rahul [dot] ravindran [at] pfrda [dot] org [dot] in | Legal, RTI and Parliamentary Questions |
| 13 | Deputy General Manager |
Dr. Purnima Sharma | - | 2175 | purnima [dot] s [at] pfrda [dot] org [dot] in | Atal Pension Yojna, Market Watch & Research, IOPS and Annual |
| 14 | Deputy General Manager |
Sh. K Mohangandhi | - | 2176 | k [dot] mohangandhi [at] pfrda [dot] org [dot] in | Promotion and Development of Central Govt. & State Governments, Swavalamban and Subscribers Education |
| 15 | Deputy General Manager |
Sh. Pravesh Kumar | - | 3120 | pravesh [dot] k [at] pfrda [dot] org [dot] in | Central Govt., State Governments., Corporate, POPs |
| 16 | Deputy General Manager |
Sh. Vikas Kumar Singh |
- | 3117 | vikas [dot] s [at] pfrda [dot] org [dot] in | CRA and Trustee Bank |
| 17 | Deputy General Manager |
Ms. Manju Bhalla | - | 2175 | manju [dot] bhalla [at] pfrda [dot] org [dot] in | Admin & HR and Finance & Accounts |
| 18 | Deputy General Manager |
Sh. Akhilesh Kumar | 3158 | akhilesh [dot] kumar [at] pfrda [dot] org [dot] in | Promotion and Development of Corporate, All Citizen Communication & Media and Product Design |
|
| 19 | Manager | Sh. Sachin Joneja | - | 3155 | sachin [dot] joneja [at] pfrda [dot] org [dot] in | Regulation & Supervision of Central Govt., State Governments., Corporate/ POPs, Aggregators |
| 20 | Manager | Dr. Alpana Vats | 3155 | alpana [dot] vats [at] pfrda [dot] org [dot] in | Market Watch & Research, IOPS and Annual Report |
|
| 21 | Manager | Sh. K R Daulath Ali Khan |
2134 | daulath [dot] khan [at] pfrda [dot] org [dot] in | Admin and IT | |
| Subscribers Education | ||||||
| 22 | Manager | Ms. Gurminder Kaur |
2138 | gurminder [dot] kaur [at] pfrda [dot] org [dot] in | Finance & Accounts | |
| 23 | Manager | Sh. Sanjeev Kumar Jha |
- | 3109 | sanjeev [dot] j [at] pfrda [dot] org [dot] in | Website Maintainence, IT Stores & Hindi Cell |
| 24 | Deputy Manager | Ms. Sonia Singh | - | 1121 | sonia [dot] singh [at] pfrda [dot] org [dot] in | Chairman Secretariat |
| 25 | Deputy Manager | Ms. Priyanka Gupta | 3141 | priyanka [dot] gupta [at] pfrda [dot] org [dot] in | CRA and Trustee Bank | |
| 26 | Deputy Manager | Sh. Rupam Nath | 3139 | rupam [dot] nath [at] pfrda [dot] org [dot] in | Atal Pension Yojna (APY) | |
| 27 | Deputy Manager | Ms. Jaspreet Kaur Saini |
3172 | jaspreet [dot] kaur [at] pfrda [dot] org [dot] in | R&S of Central Government, State Government, Corporate/POPs/Aggregators |
|
| 28 | Deputy Manager | Sh. Ismail Salam M | - | 3138 | ismail [dot] salam [at] pfrda [dot] org [dot] in | Promotion and Development of Central Govt. & State Governments, Swavalamban and Subscribers Education |
| 29 | Deputy Manager | Sh. Mihir Ashwin Upadhayay |
- | 3170 | mihir [dot] upadhyay [at] pfrda [dot] org [dot] in | Grievance Redressal Cell (GRC) and Exit Department |
| 30 | Deputy Manager | Sh. Rajesh Mohan | 2152 | rajesh [dot] mohan [at] pfrda [dot] org [dot] in | HR | |
| 31 | Deputy Manager | Sh. Sudhir Singh | 3121 | sudhir [dot] singh [at] pfrda [dot] org [dot] in | PFs | |
| 32 | Deputy Manager | Ms. Kavita Singam Xavier |
3172 | kavita [dot] singam [at] pfrda [dot] org [dot] in | Retirement Adviser | |
| 33 | Assistant Manager | Ms. Vinita Choudhary |
2132 | v [dot] choudhary [at] pfrda [dot] org [dot] in | Legal/RTI/ Parliamentary Questions/ NPS Trust Department |
|
| 34 | Assistant Manager | Sh. Ashish Dongare | 3143 | ashish [dot] dongare [at] pfrda [dot] org [dot] in | Custodian and Board Secretariat | |
| 35 | Assistant Manager | Sh. Devesh Mittal | 3159 | devesh [dot] mittal [at] pfrda [dot] org [dot] in | CRA and Trustee Bank | |
| 36 | Assistant Manager | Sh. Mohit Yadav | - | 3143 | mohit [dot] yadav [at] pfrda [dot] org [dot] in | FSLRC/FSDC and Board |
| 37 | Assistant Manager | Sh. Manoj Kr. Tiwari |
3159 | manoj [dot] tiwari [at] pfrda [dot] org [dot] in | Central Govt., State Governments., Corporate and |
|
| 38 | Assistant Manager | Ms. Puja Upadhyay | - | 3157 | puja [dot] tripathi [at] pfrda [dot] org [dot] in | Promotion and Development of Central Govt. & State Governments, Swavalamban and Subscribers Education |
| 39 | Assistant Manager | Sh. Vishal Singh Rathour |
2147 | vishal [dot] rathour [at] pfrda [dot] org [dot] in | Finance & Accounts | |
| 40 | Assistant Manager | Ms. Bhawna Malhotra |
2132 | bhawna [dot] malhotra [at] pfrda [dot] org [dot] in | Admin & HR | |
| 41 | Assistant Manager | Sh. Vishal Chourasia | 3159 | v [dot] chaurasia [at] pfrda [dot] org [dot] in | Central Govt., State Governments., Corporate and |
|
| 42 | Assistant Manager | Sh. Manish Mani | 3157 | manish [dot] mani [at] pfrda [dot] org [dot] in | Promotion and Development of Central Govt. & State Governments, Swavalamban and Subscribers Education |
|
| 43 | Assistant Manager | Sh. Prodeepto Chatterjee |
3143 | p [dot] chatterjee [at] pfrda [dot] org [dot] in | Promotion and Development of Corporate, All Citizen Communication & Media and Product Design |
|
| 44 | General Assistant | Sh. D. P. Joshi | - | 1121 | - | Chairman Secretariat |
| 45 | Staff Car Driver | Sh. Bhagwan Prasad | - | 1121 | - | Chairman Secretariat |
| Central Public Information Officer (CPIO) And Appellate Authority | ||||||
| 1 | Chief Executive Officer |
Sh. Kamal Kumar Chaudhry |
011-26517942 | 3112 | kamal [dot] chaudhry [at] pfrda [dot] org [dot] in | NPS Trust |
| 2 | Deputy General Manager |
Sh. Sumit Kumar | - | 3115 | k [dot] sumit [at] pfrda [dot] org [dot] in | NPS Trust |
| 3 | Deputy General Manager |
Sh. Mono Mohon Gogoi Phukon |
- | 3156 | mono [dot] phukon [at] pfrda [dot] org [dot] in | NPS Trust |
| 4 | Deputy General Manager |
Sh. Arumugarangarajan P |
011-26514032 | 3118 | pa [dot] rangarajan [at] pfrda [dot] org [dot] in | NPS Trust |
| 5 | Manager | Sh. Ashish Kumar Bharati |
3148 | ashish [dot] bharati [at] pfrda [dot] org [dot] in | NPS Trust | |
| 6 | Deputy Manager | Ms. Kavita Singam Xavier |
106 | kavita [dot] singam [at] pfrda [dot] org [dot] in | NPS Trust | |
| 7 | Assistant Manager | Sh. Sajeesh Mathew | - | 159 | sajeesh [dot] mathew [at] pfrda [dot] org [dot] in | NPS Trust |
| 8 | Assistant Manager | Sh. Prithvi Raj Gurjar | 103 | prthvi [dot] gurjar [at] pfrda [dot] org [dot] in | NPS Trust | |
Authority Contact Details
| Designation | Name | Contact No. | |
|---|---|---|---|
| Chairperson | Dr. Deepak Mohanty | 011-26517095, 011-45063672 |
chairman [at] pfrda [dot] org [dot] in, chairmansect [at] pfrda [dot] org [dot] in |
| Whole-time Member (Finance) |
Prof. (Dr.) Manoj Anand |
011-47502125 | wtm [dot] finance [at] pfrda [dot] org [dot] in |
Grievance Redressal
Level 1:
- For any query/complaints or grievance, you can registering grievance/complaint by raising a grievance in the
Central Grievance Management System (CGMS) or call toll free no 1800 222 080 or write a letter to:
1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg,
Lower Parel, Mumbai - 400 013 - You can also contact the following contacts:
Grievance Redressal Cell Pension Fund Regulatory and Development Authority 1st Floor,
ICADR Building, Plot No 6, Vasant Kunj, Institutional Area, Phase - II, New Delhi - 110070,
Tel no - 011-26897948, 011-26897949
Fax: 011-26897934,
Email: grc [at] pfrda [dot] org [dot] in - Assistant Manager
Ph: 011 26514032
Email: grievances [at] npstrust [dot] org [dot] in
Address: Grievance Redressal Officer (GRO) NPS Trust,
3rd Floor, Chatrapati Shivaji Bhawan, B-14/A, Qutab Institutional
Area, New Delhi - 110016. - Toll free Number
- Every grievance shall be disposed off within a period of thirty days.
Level 2:
- If the complainant is not satisfied with the redressal of his grievances or if it has not been resolved he may contact
Chief Grievance Redressal Officer (CGRO):
Dy. General Manager
Sh. K R Daulath Ali Khan
Ph: 011-26514032
Email: cgro [at] npstrust [dot] org [dot] in
Address: 3rd Floor, Chatrapati Shivaji Bhawan, B-14/A,
Qutab Institutional Area, New Delhi - 110016
Level 3:
- If the complainant is not satisfied with the redressal or his grievance not resolved with in 30 days he may can contact Ombudsman:
Shri Arnab Roy
Pension Fund Regulatory and Development Authority
B-14/A, Chatrapati Shivaji Bhawan,
Qutab Institutional Area, Katwaria Sarai,
New Delhi- 110016
Chhatrapati Shivaji Bhawan,
Landline No. : 011-26517507
Ext : 188
Email: ombudsman [at] pfrda [dot] org [dot] in
NPS National Pension System
NPS Information Desk
Call Centre : 1800 110 708
SMS : NPS to 56677
011-47207700 (Contact Support)
National Pension System Trust
14th Floor, IFCI Tower, 61, Nehru Place , New Delhi - 110019
Exit Procedure from NPS
| Name | Contact No. | Address | |
|---|---|---|---|
| NPS Claim Processing Cell | |||
Contact Person / Persons |
022-24994274 022-24994842 022-249904200 (Board) |
npsclaimassist [at] nsdl [dot] co [dot] in | NPS Claim Processing Cell, NSDL e-Governance Infrastructure Limited, 10 th Floor, Times Tower, K amala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 4000013 |
| Second Or Senior Level Contact Person Mr. Mandar Karlekar |
mandark [at] nsdl [dot] co [dot] in | ||
| KFin Technologies Private Limited, NPS Unit | |||
| Contact Person / Persons Ms. Rajani Chintalacheruvu |
1800 208 1516 | withdrawal [dot] nps [at] kfintech [dot] com | NPS Unit, KFin Technologies Pvt. Ltd., Tower - B, Plot No 31 & 32, Selenuim Building Financial District, Nanakramguda, Gachibowli, Hyderabad, Telangana 500032 |
| Second Or Senior Level Contact Person Mr. Ramesh Godavarthi |
ramesh [dot] godavarthi [at] kfintech [dot] com | ||
Helpline Contact Details of Entities Under NPS
| Entity | Contact Numbers | ||
|---|---|---|---|
| Central Record-keeping Agencies |
NSDL eGovernance Infrastructure Ltd. | 022-24994928 022-24994706 (Availability: 9 am to 6.30 pm) |
|
| Kfin Technologies Pvt. Ltd. | 18002081516
(Toll free number) (Availability: Interactive Voice Response (IVR) - 24x7 Customer care executive - 10 am to 6.30 pm) |
kcra [at] kfintech [dot] com | |
| Trustee Bank | Axis Bank Ltd. | 022-71315883 022-71315884 022-71315906 (Availability: 9:30 am to 5 pm on all Bank working days of state of Maharashtra) |
npstrust [at] axisbank [dot] com |
| Annuity Service Providers | Life Insurance Corporation of India | 022-67819283, 022-67819289 | - |
| HDFC Life Insurance Co. Ltd. | 8916687777 | npsannuity [at] hdfclife [dot] com | |
| ICICI Prudential Life Insurance Co. Ltd. | 9871483706 | neha [dot] hasan [at] iciciprulife [dot] com | |
| SBI Life Insurance Co. Ltd. | 022-61910388 022-61910104 |
npsannuity [at] sbilife [dot] co [dot] in | |
| Star Union Dai-ichi Life Insurance | 9819404592 8008500119 |
Shekhar [dot] more [at] sudlife [dot] in Mukerji [dot] rr [at] sudlife [dot] in |
|
| Kotak Mahindra Life Insurance Company Ltd. | 9899976689 9820708201 (for PFRDA and CRAs) |
gupta [dot] deepak [at] kotak [dot] com nandini [dot] gupta [at] kotak [dot] com | |
| India First Life Insurance Co. Ltd. | 1800 209 8700 | nps [at] indiafirstlife [dot] com | |
Address
Pension Fund Regulatory and Development Authority,
B-14/A,Chatrapati Shivaji Bhawan,
Qutab Institutional Area, Katwaria Sarai, New Delhi-110016
Ph: 011-26897948
Fax- 011-26517507