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Philippine Airlines Customer Care

24 Oct, 2024 04:10 PM

Organization:

Philippine Airlines

Website:

Check Official Website

Email

wecare [at] pal [dot] com [dot] ph (For Feedback)
refunds_intl [at] pal [dot] com [dot] ph (For International Refunds)
refunds_domestic [at] pal [dot] com [dot] ph (For Domestic Refunds)
onlinebooking_refunds [at] philippineairlines [dot] com (For online-purchased tickets Refunds)

Important Links

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Ticket Offices In India

Location	Contact no.	Timmings	Address (General Sales Agent Bird Travels Pvt. Ltd.)
New Delhi	011-41517141 011-41517121 011-43640411 011-43640412	Mon-Fri (9:30am-6:30pm)	E-9, Connaught House, Connaught Place New Delhi 110001 India.
Mumbai	022-66603877/ 022-66156273	Mon-Sat (9:30am-5:30pm)	14, Ground Floor, Nirman Kendra Dr. E. Moses Road, Near Famous Studio Mahalaxmi (West) Mumbai 400011.

Global Reservation Hotline

If you would like to book a flight or make changes to your
existing reservation (rebook, reroute, refund), please
contact PAL's reservations hotline.

Manila, Philippines - (+632) 8855-8888
7:00am to 9:00pm (PH Time)

USA/Canada - 1-800-435-9725
3:00am to 6:00pm (Hawaii Time)
5:00am to 8:00pm (Pacific Time)
8:00am to 11:00pm (Eastern Time)

Ticket / Cargo Offices

View Contact Numbers for Other Locations

City	Number	Operating Hours (Local Time)
Philippines - Luzon
Batangas	(043) 779-8988	8:00 am to 8:00 pm (PH Time)
Benguet	(074) 661-8898	8:00 am to 8:00 pm (PH Time)
Bulacan	(044) 919-8800	8:00 am to 8:00 pm (PH Time)
Cavite	(046) 419-8900	8:00 am to 8:00 pm (PH Time)
Laguna	(049) 559-8200	8:00 am to 8:00 pm (PH Time)
Laoag	(077) 600-8888	8:00 am to 8:00 pm (PH Time)
La Union, San Fernando	(072) 687-8098	8:00 am to 8:00 pm (PH Time)
Manila	(+632) 8855-8888	8:00 am to 8:00 pm (PH Time)
Nueva Ecija	(044) 960-7888	8:00 am to 8:00 pm (PH Time)
Pampanga	(045) 409-6888	8:00 am to 8:00 pm (PH Time)
Pangasinan	(075) 633-7888	8:00 am to 8:00 pm (PH Time)
Palawan	(048) 716-5188	8:00 am to 8:00 pm (PH Time)
Tarlac	(045) 606-8898	8:00 am to 8:00 pm (PH Time)
Zambales	(047) 602-6888	8:00 am to 8:00 pm (PH Time)
Philippines - Visayas
Cebu	(032) 340-0191	8:00 am to 8:00 pm (PH Time)
Bacolod	(034) 458-6888	8:00 am to 8:00 pm (PH Time)
Dumaguete	(035) 532-9888	8:00 am to 8:00 pm (PH Time)
Iloilo	(033) 329-9888	8:00 am to 8:00 pm (PH Time)
Tacloban	(053) 832-9878	8:00 am to 8:00 pm (PH Time)
Tagbilaran	(038) 412-1200	8:00 am to 8:00 pm (PH Time)
Philippines - Mindanao
Butuan	(085) 975-9888	8:00 am to 8:00 pm (PH Time)
Cagayan de Oro	(088) 864-8788	8:00 am to 8:00 pm (PH Time)
Cotabato	(064) 521-8078	8:00 am to 8:00 pm (PH Time)
Davao	(082) 287-7788	8:00 am to 8:00 pm (PH Time)
Dipolog	(065) 918-8888	8:00 am to 8:00 pm (PH Time)
General Santos	(083) 887-9888	8:00 am to 8:00 pm (PH Time)
Zamboanga	(062) 957-9888	8:00 am to 8:00 pm (PH Time)
China
Not Provided	400-100-2752	Daily: 9:00 a.m. to 6:00 p.m.
Australia
Not Provided	1-300-887-822 02 9249 9900	Mondays to Fridays: 11:00 a.m. to 3:00 p.m. Saturdays, Sunday and Holidays: Closed
United Kingdom
Not Provided	+44 808- 164-9888	Daily: 8:00 a.m to 8:00 p.m. (including holidays)
Japan
Not Provided	81-3-5157-4362 for International call 0570-783-483 for Domestic call (within Japan only)	Mondays to Saturdays: 8:30 a.m. - 6:30 p.m. Sundays and Public Holidays: Closed
Hong Kong
Not Provided	(852) 2301 - 9300	Daily: 9:00 a.m. - 6:00 p.m.

Corporate and Other Support Services

Services	Contact Details
Baggage Assistance and Tracking	NAIA Terminal 2 International flights - Baggage Assistance Counter Tel: (+632) 8401-7779 / (+632) 8401-7697 Email: baggage_tracing [at] pal [dot] com [dot] ph Hours of Operation: 6:00 a.m. -11:00 p.m. (PH local time) Domestic flights - Baggage Assistance Counter Mobile: (+63) 917 621 7713 Email: mnlbcp [at] pal [dot] com [dot] ph Hours of Operation: 6:00 a.m. -11:00 p.m. (PH local time)
Passenger Handling	NAIA Terminal 2 Mobile: 09175895247 (Domestic Flights Only)
Refunds	5F PNB Financial Center Pres. Diosdado Macapagal Avenue CCP Complex, Pasay City Tel: (+632) 8556-2809 Fax: (+632) 8556-2595
Disability Assistance	For PWD Concerns (for flights to/from the United States only) please call PWD hotline at (+63) 9175873376
Mabuhay Miles	Mabuhay Miles Call Center Manila - (632) 8855-8888 Cebu - (032) 340-0191 Office Hours: 24 Hours Daily (including Holidays) USA/Canada - 1-800-435-9725 Office Hours: 24 Hours Daily (including Holidays) Email: mabuhaymiles [at] philippineairlines [dot] com
Security Deaprtment	PAL Gate 2, Andrews Avenue Nichols, Pasay City 1300 Tel: (+632) 8776-7499 Tel: (+632) 8879-5686 Tel: (+632) 8404-2534 Email: ovpsecurity [at] pal [dot] com [dot] ph
Corporate Communication	3F Mezzanine PNB Financial Center Pres. Diosdado Macapagal Avenue CCP Complex, Pasay City Email: corpcomms [at] pal [dot] com [dot] ph (For media inquiries only)
Corporate Sales	Mezzanine Floor, PNB Financial Center President Diosdado Macapagal Avenue CCP Complex, Pasay City Tel: (+632) 8855-8555 Office Hours: Mondays to Fridays: 8:00 a.m. to 8:00 p.m. (Manila, Philippines time)