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Pine Labs Customer Care No. 1800 258 6609
Organization:
Toll free Number(s):
1800 258 6609 (For Customer Support, 24*7, Mon-Sun)
1800 309 9007 (For Plural Contact Support)
All India Number(s):
0120-403 3600 (For Support)
0120-417 4000 (Alternate Contact Support)
97178 86609 (For WhatsApp Support)
Website:
IVRS Menu
| Sr No. | ||
|---|---|---|
| 1 | Press 1: To enter the PID id and client id for 4-7 digits. | Press 1: For Pay Later Queries. |
| 2 | Press 2: To enter the last 8 digits of the device serial number, the device serial number is available at the back of the PoS machine |
Press 2: For Other Queries. |
Emails
- plutus [dot] support [at] pinelabs [dot] com (For Support)
- pgsupport [at] pinelabs [dot] com (For Plural queries)
Install App
Important Link
Contact Form
- You can raise a support request through Contact/Enquiry Form
Regional Offices Contacts
| Sr. No. | Location | Address |
|---|---|---|
| 1 | Delhi-NCR | Candor TechSpace, 4th And 5th Floor, Tower 6, Plot No. B2, Sector 62, Noida, U.P.-201309 |
| 2 | Mumbai | 1504, The Capital, Plot no C-70, Bandra Kurla Complex, Behind ICICI Bank, Bandra East, Mumbai - 400051 |
| 3 | Bengaluru | Pine Labs Pvt Ltd, 111, 4th Floor, 5th Block, Koramangala, Bengaluru, Karnataka - 560095 |
| 4 | Chennai | Pine Labs Pvt. Ltd. No. 8/25, Kambar Street, Alandur, Chennai - 600016 |
| 5 | Hyderabad | H-No. 8-2-594/1/A/1, Road No.1, Banjara Hills, Hyderabad-500034 |
| 6 | Kolkata | Pine Labs Pvt. Ltd, 9th Floor, Unit No. 901, Plot No. - 05, Block BP, Sector V, Salt Lake Electronics Complex, Bidhannagar, Kolkata - 700091 |
| 7 | Rajasthan | Pine Labs Pvt. Ltd. Office 306, 3rd Floor, Okey Plus Tower, 5, Hathroi, Ajmer Road, Near Kalyan Jewellers, Jaipur - 302001, Rajasthan |
| 8 | Madhya Pradesh | Unit No.304, 305, Sapphire Twins, Plot No.17, PU3, Opposite C21 Mall, Scheme No.54, Vijay Nagar, A.B. Road, Indore, Madhya Pradesh - 452010 |
| 9 | Haryana | 2nd floor, SCO:230, Sector-20, Panchkula, Haryana - 134116 |
| 10 | Ahmedabad | Unit No.401, 4th floor, Remrandt building, C.G. Road, Ellisbridge, Ahmedabad - 380006 |
| 11 | Kerala | Door No.44/73-B1 And 44/73-B2, 2nd floor, K.P. Varkey And Madathiparambil complex, M.K.K. Nair Road, Pallarivattom, P.O., Ernakulam, Kerala - 682025 |
| 12 | Andhra Pradesh | Pine Labs Pvt. Ltd., 40-1/1-30, Lakshminagar Mogalrajpuram, Vijayawada, 520010 AP |
For Grievance Redressal
Level 1:
- If you have any query/complaint, then firstly you have to call on this numbers:
18002586609, 18003099007, 011-22717887, 0120-4033600, 971788609 or
Email: plutus [dot] support [at] pinelabs [dot] com, pgsupport [at] pinelabs [dot] com - You can also visit Customer Care Branch
Address: Candor TechSpace,
4th And 5th Floor, Tower 6,
Plot No. B2, Sector 62, Noida,
U.P.-201309 - Your query will be resolved within 3 working days.
Level 2:
- If you are not satisfied, then you can Contact to the Customer Service Head and Nodal Officer
Address: Pine Labs Private Limited Plot No. B2,
4th And 5th Floor, Building 6, Candor Tech Space,
Sector 62, Noida - 201309
Sr. No. Designation Contact Details 1 Customer Service Head cs [dot] head [at] pinelabs [dot] com 2 Nodal Officer 080-69238440, 080-69806393
nodal [dot] officer [at] pinelabs [dot] com - Your query will be resolved within 15 working days.
Level 3:
- If your query is not resolved, then you can contact to the Reserve Bank of India
Address: Reserve Bank of India,
4th Floor, Sector 17, Chandigarh - 160017.
Toll Free No.: 14448 (Timing - 9:30am-5:15pm) - You can also lodge your complaint online through Complaint Management System (CMS)
Email: cprc [at] rbi [dot] org [dot] in
Refund And Cancellation Procedure
- If you have any query/complaint regarding through Refund And Cancellation, then firstly you have to call 18002586609, 0120-4033600 or email at plutus [dot] support [at] pinelabs [dot] com
- The refund amount (Cheque) will be issued you, if the cheque is lost by you, cheque will be reissued in 15 working days
- For more information related to Refund And Cancellation Procedure please read.
International Offices Contacts
| Sr. No. | Country | Address |
|---|---|---|
| 1 | Malaysia | Pine Payment Solutions Sdn Bhd. MK7E-16-D2, Block E, Plaza Mont Kiara, 2, Jalan Kiara, Mont Kiara, 50480 KL. Kuala Lumpur, Malaysia |
| 2 | Dubai | Pine Labs Payment Services Provider L.L.C, Office No. 505, Building 4, Emaar Business Park, Sheikh Zayed Road, Dubai, UAE PO Box: 191052 |
| 3 | Singapore | One Temasek Ave, Millenia Tower #14-04 Singapore 039192 |
Offices Address
| Sr. No. | Offices | Address |
|---|---|---|
| 1 | Registered Office | Pine Labs Private Limited Unit No. 408, 4th Floor, Time Tower, MG Road, DLF QE, Gurgaon – 122002, Haryana |
| 2 | Corporate Office | Candor TechSpace, 4th And 5th Floor, Tower 6, Plot No. B2, Sector 62, Noida, U.P. - 201309 |