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PNB FASTag Contact No. 1800 419 6610
Organization:
Toll free Number(s):
1800 419 6610 (For Fastag Helpline, 24*7)
1033 (NHAI Toll Free For FASTag Complaints)
All India Number(s):
86550 24085 (Missed Call No. For Balance Enquiry)
Website:
IVRS Menu No. 1800 419 6610
Select the preferred Language (English/Hindi)
- Press 1: For Application Status
- Press 2: To Knowing Tag Benifits
- Press 3: For Tag Replacement Process
- Press 4: For Tag Cancellation Process
- Press 5: To speak to Service Representative
- pnbfastag [at] pnb [dot] co [dot] in (Customer support)
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Important Links
Missed Call/SMS Service
- FASTag balance enquiry through missed call - Dial 8655024085 from your registered mobile number.
Grievance/Complaints
- You can report an incorrect deduction by calling call centre no given above.
- If your FASTag lost/Stolen Or complaint is regarding of any incorrect amount debit, call PNB Bank contact number to register your complaint and also can register your complaint at PNB Bank branch by mail.
- All incorrect deductions, send an email with details of transactions and enclose photos of vehicle and RC to pnbfastag [at] pnb [dot] co [dot] in for refund of excess toll debited. This must be done within 30 days of the transaction date.
In case of harassment/misconduct/discourteous/rude behavior of toll collection staff :
- Your complaint is to be lodged with respective project directors at the Toll Plaza. Email at etc [dot] nodal [at] ihmcl [dot] com or call on toll free number 1033.
- NHAI/IHMCL/MORTH has launched 1033 helpline number for addressing NETC FASTag complaints related to Toll Plaza.
For Escalation:
| Name | Email ID | Escalation Levels |
|---|---|---|
| Operations and Issuance | ||
| Issuance Team | fastagteam [at] worldline [dot] com | 1 |
| Vinod Dawkhar | vinod [dot] dawkhar [at] worldline [dot] com | 2 |
| Santi Bhat | santi [dot] bhat [at] worldline [dot] com | 3 |
| Pratik Bhatt | pratik [dot] bhatt [at] worldline [dot] com | 4 |
| Chargeback And Dispute management | ||
| Chargeback team | wl-in [dot] etc [dot] chargeback [at] worldline [dot] com | 1 |
| Smita Agarwal | smita [dot] agrawal [at] worldline [dot] com | 2 |
| Ashok P | ashokkumar [dot] puthran [at] worldline [dot] com | 3 |