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PNB Metlife Customer Care Numbers

24 Oct, 2024 04:10 PM

Organization:

PNB Metlife

Toll free Number(s):

1800 425 6969

All India Number(s):

080-2650 2244 (10 am - 7 pm ,Monday-Saturday)

Website:

Check Official Website

Support Hours

Monday - Saturday, 10 am - 7 pm

Email

indiaservice [at] pnbmetlife [dot] co [dot] in (For Queries)
gro [at] pnbmetlife [dot] co [dot] in (For Grievance Redressal)
claimshelpdesk [at] pnbmetlife [dot] com (Claims)

Important Links

Apply For Your Claim

For Death Claims

9096021118
9900100152

Claims Faq's

SMS Services

SMS HELP to 5607071.
SMS "UPDATE<your email id>" to 5607071.
SMS Reg <policy number> to 5607071 for SMS Alerts.
SMS Premium <policy number> to 5607071 to learn your premium details.
SMS PPC <policy number> to 5607071 to request a copy of your latest premium paid certificate.
SMS RPR <policy number> to 5607071 to request to a copy of your latest renewal premium receipt.

Grievances/Complaints

Customer Grievance Redressal form

Level 1

For any complaint/grievance, please approach any of following:

Call 1800-425-6969 (Toll free) or 0802-650-2244 , Email at indiaservice [at] pnbmetlife [dot] co [dot] in
Write to “Grievance Redressal Team”
PNB MetLife India Insurance Co. Ltd.,
Platinum Towers, 4th Floor,
Sohna Road, Sector - 47,
Gurgaon – 122002
Visit nearest PNB MetLife branch and contact designated Grievance Officer (GO)

Zone-wise Grievance Officers

Level 2

In case you are not satisfied with the resolution provided, please write to:

Sameer Chibber - Director Branch Operations & Controls & Services
Grievance Redressal Officer.
PNB MetLife India Insurance Co. Ltd,
Platinum Towers, 4th Floor, Sohna Road,
Sector - 47, Gurgaon – 122002
Email: gro [at] pnbmetlife [dot] co [dot] in

Level 3

In case you are not satisfied with the decision from above offices, you may approach the Insurance Ombudsman.

Insurance Ombudsman

Ombudsman Officers

Executive Council Of Insurers
Shri B. C. Patnaik, Secretary General
Smt Poornima Gaitonde, Secretary
3Rd Floor, Jeevan Seva Annexe,
S. V. Road, Santacruz (W),
Mumbai - 400 054.

Tel.: 022-69038801/ 022-69038803/ 022-69038804/ 022-69038805/
022-69038806/ 022-69038807/ 022-69038808/ 022-69038809
Email: Inscoun [at] Ecoi [dot] Co [dot] In

Names of Ombudsman And Addresses of Ombudsman Centres

Office Details	Jurisdiction of Office Union Territory,District)
Ahmedabad - Shri Kuldip Singh Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad – 380 001. Tel.: 079-25501201/ 079-25501202/ 079-25501205/ 079-25501206 Email: bimalokpal [dot] ahmedabad [at] ecoi [dot] co [dot] in	Gujarat, Dadra & Nagar Haveli, Daman and Diu.
Bengaluru - Smt. Neerja Shah Office of the Insurance Ombudsman, Jeevan Soudha Building,PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru – 560 078. Tel.: 080-26652048 / 080-26652049 Email: bimalokpal [dot] bengaluru [at] ecoi [dot] co [dot] in	Karnataka.
Bhopal - Shri Guru Saran Shrivastava Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal – 462 003. Tel.: 0755-2769201 / 0755-2769202 Fax: 0755-2769203 Email: bimalokpal [dot] bhopal [at] ecoi [dot] co [dot] in	Madhya Pradesh Chattisgarh.
Bhubneshwar - Shri Suresh Chandra Panda Office of the Insurance Ombudsman, 62, Forest park, Bhubneshwar – 751 009. Tel.: 0674-2596461 / 0674-2596455 Fax: 0674-2596429 Email: bimalokpal [dot] bhubaneswar [at] ecoi [dot] co [dot] in	Orissa.
Chandigarh - Dr. Dinesh Kumar Verma Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. Tel.: 0172-2706196 / 0172-2706468 Fax: 0172-2708274 Email: bimalokpal [dot] chandigarh [at] ecoi [dot] co [dot] in	Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh.
Chennai - Shri M. Vasantha Krishna Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, Chennai – 600 018. Tel.: 044-24333668 / 044-24335284 Fax: 044-24333664 Email: bimalokpal [dot] chennai [at] ecoi [dot] co [dot] in	Tamil Nadu, Pondicherry Town and Karaikal (which are part of Pondicherry).
Delhi - Shri Sudhir Krishna Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. Tel.: 011-23232481/ 011-23213504 Email: bimalokpal [dot] delhi [at] ecoi [dot] co [dot] in	Delhi.
Guwahati - Shri Kiriti .B. Saha Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). Tel.: 0361-2632204 / 0361-2602205 Email: bimalokpal [dot] guwahati [at] ecoi [dot] co [dot] in	Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.
Hyderabad - Shri I. Suresh Babu Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. Tel.: 040-67504123 / 040-23312122 Fax: 040-23376599 Email: bimalokpal [dot] hyderabad [at] ecoi [dot] co [dot] in	Andhra Pradesh, Telangana, Yanam and part of Territory of Pondicherry.
Jaipur - Smt. Sandhya Baliga Office of the Insurance Ombudsman, Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005. Tel.: 0141-2740363 Email: Bimalokpal [dot] jaipur [at] ecoi [dot] co [dot] in	Rajasthan.
Ernakulam - Ms. Poonam Bodra Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015. Tel.: 0484-2358759 / 0484-2359338 Fax: 0484-2359336 Email: bimalokpal [dot] ernakulam [at] ecoi [dot] co [dot] in	Kerala, Lakshadweep, Mahe-a part of Pondicherry.
Kolkata - Shri P. K. Rath Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata - 700 072. Tel.: 033-22124339 / 033-22124340 Fax : 033-22124341 Email: bimalokpal [dot] kolkata [at] ecoi [dot] co [dot] in	West Bengal, Sikkim, Andaman & Nicobar Islands.
Lucknow -Shri Justice Anil Kumar Srivastava Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001. Tel.: 0522-2231330 / 0522-2231331 Fax: 0522-2231310 Email: bimalokpal [dot] lucknow [at] ecoi [dot] co [dot] in	Districts of Uttar Pradesh : Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar.
Mumbai - Shri Milind A. Kharat Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054. Tel.: 022-26106552 / 022-26106960 Fax: 022-26106052 Email: bimalokpal [dot] mumbai [at] ecoi [dot] co [dot] in	Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane.
Noida - Shri Chandra Shekhar Prasad Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301. Tel.: 0120-2514250 / 0120-2514252 / 0120-2514253 Email: bimalokpal [dot] noida [at] ecoi [dot] co [dot] in	State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.
Patna - Shri N. K. Singh Office of the Insurance Ombudsman, 1st Floor,Kalpana Arcade Building,, Bazar Samiti Road, Bahadurpur, Patna 800 006. Tel.: 0612-2680952 Email: bimalokpal [dot] patna [at] ecoi [dot] co [dot] in	Bihar, Jharkhand.
Pune - Shri Vinay Sah Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030. Tel.: 020-41312555 Email: bimalokpal [dot] pune [at] ecoi [dot] co [dot] in	Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region.

Customer Grievance Status

Registered Office

PNB MetLife India Insurance Company Limited
Unit No. 701, 702 and 703,
7th floor, West Wing, Raheja Towers,
26/27 M G Road, Bangalore -560001,
Karnataka.