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Poonawalla Fincorp Customer Care No. 1800 266 3201

1800 266 3201 (For Contact Support, Mon-Sat, 9am-7pm)

020-6780 8090 (For Contact)

88062 22222 (WhatsApp Support)

IVRS Menu: 1800 266 3201

Press 1 : If you wish to apply for a new loan or you want to check your loan application status.
- Press 1 : For pre-owned or used car loan.
- Press 2 : For business loan.
- Press 3 : For personal loan.
- Press 4 : For professional loan.
- Press 5 : For medical equipment or machinery loan.
- Press 6 : For loan against property.
- Press 0 : To go back to the previous menu.
Press 2 : If you are a existing customer.
- Please enter your registered mobile number.

If you have any query/complaint, then you can contact to the Branch Officers:
TollFree No.: 18002663201
Email: customercare [at] poonawallafincorp [dot] com, grievance [at] poonawallafincorp [dot] com
Address: Customer Service Department, 201 and 202,
2nd Floor, AP81, Koregaon Park Annex, Mundhwa, Pune, Maharashtra 411036

If you are not satisfied by the resolution provided in level 1, then you can contact to the Nodal Officer, Grievance Officer and Principal Nodal Officer given below:

Sr.No.	Zone/Location	Officer	Contact No.	Email	Address
Nodal Officer
1	North 1 and 2	Gurmeet Singh	9876543498	grievance [at] poonawallafincorp [dot] com	Plot No 11, 5th Floor, Prem Dohil Sadan, Rajendra Place, New Delhi - 110008
2	South	Hari Prasad	040-42210783, 9704067172	grievance [at] poonawallafincorp [dot] com	H No.7-1-24/1/RT, Office No.G-1 to G-4, Ground Floor, Block ‘B’ , Roxana Towers, Greenlands, Begumpet, Hyderabad-500016
3	West	Tushar Hate	9769134605	grievance [at] poonawallafincorp [dot] com	Poonawalla Fincorp Ltd Unit No. 73 in “Kalpataru Square”, Kondivita Lane Off Andheri Kurla Road, Andheri (East) Mumbai-400059
4	East	Debasish Das	9831086895	grievance [at] poonawallafincorp [dot] com	Apeejay House, 6th Floor, Block B, Ex IDFC Bank Unit No: B/6/115, Park Street, Kolkata-700016
Grievance Redressal Officer
5	Pune	Rati Mundra	020-67808090	rati [dot] mundra [at] poonawallafincorp [dot] com	201 and 202, 2nd floor, AP81, Koregaon Park Annex, Mundhwa, Pune - 411036
Principal Nodal Officer
6	Pune	Arnab Das	020-67808090	pno [at] poonawallafincorp [dot] com	201 and 202, 2nd floor, AP81, Koregaon Park Annex, Mundhwa, Pune - 411 036

If your query/complaint is not solved within a period of one month or you are still not satisfied by the response provided by Head Customer Service/Principal Nodal Officer, then you can contact to the Reserve Bank of India.
Address: Officer-in-Charge, Reserve Bank of India,
Department of Non-Banking Supervision, 3rd Floor,
RBI Building, Opp. Mumbai Central Railway Station,
Near Maratha Mandir, Byculla, Mumbai - 400 008
Or you can also lodge your complaint throught NBFC Ombudsman.

Poonawalla Fincorp, 201 and 202, 2nd floor,
AP81, Koregaon Park Annex, Mundhwa, Pune 411 036