Menu
Profectus Capital Customer Care No.1800 266 5000
Toll free Number(s):
1800 266 5000 (For Customer Support)
All India Number(s):
022- 4919 4400 (For Loans)
91361 17169 ( For Whatsapp Support)
Website:
IVRS Menu: 1800 266 5000
- Press 1 :For New Customer
- Press 2 : For Existing Customer
- contactus [at] profectuscapital [dot] com (For General Query)
- customercare [at] profectuscapital [dot] com (For Customer Support)
Important Links
Grievance Redressal Procedure
Level 1
- If you have any query/ complaint , then you can call at 18002665000 or email at contactus [at] profectuscapital [dot] com.
- You can also write to:
Address: B/17, 4th Floor, Art Guild House,
Phoenix Marketcity Mall Complex Lal Bahadur Shastri Marg,
Kurla West, Mumbai-400070
- You can also write to:
- You are requested to provide necessary loan details that is Loan Account No., Details of Feedback/ Suggestion/ Complaint and valid Contact Information that is Phone No. and Email ID while communicating with the Company.
Level 2
- If you are not satisfied with response of level 1 or your query is not resolve within 28 days, then you can contact to the Grievance Redressal Officer
Contact No.: 022-49194411
Email :vipul [dot] shah [at] profectuscapital [dot] com
Address : Profectus Capital P Ltd, B/17, 4th Floor, Art Guild House,
Phoenix Marketcity Mall Complex,
Lal Bahadur Shastri Marg, Kurla West, Mumbai- 400070 - You can also contact your Regional Nodal Officers , Contact details given below:
-
Sr No. Region Name Phone Email Address 1 West Mr. Vinayak Nayak 7303018201 vinayak [dot] nayak [at] profectuscapital [dot] com 3B-45, Phoenix Paragon Plaza, Lal Bahadur Shastri Marg, Kurla (West), Mumbai – 400070 2 South Mr. Sridhar P 9360539971 sridhar [dot] p [at] profectuscapital [dot] com Office K Phase-II, 3rd floor, Shakti Towers, 766, Anna Salai, Chennai – 600002. 3 North Mr. Harendra Chauhan 9999642157 harendra [dot] chauhan [at] profectuscapital [dot] com 7-E, 5th Floor, DRI Building, Swami Ramtirth Nagar, Rani Jhansi Road, Jhandewalan Extension, Central Delhi – 110055 4 East Mr. Abhijit Chakrabarty 9435969156 abhijit [dot] chakraborty [at] profectuscapital [dot] com 4th Floor, 5/1, Sugam Paragon, Muzaffar Ahmed Street Kolkata — 700016.
-
- If you are not satsified with the response of the above nodal Officers then you can contact to the Principal Nodal Officer
Contact No.: 022-49194403, 9323710745
Email: nimesh [dot] parikh [at] profectuscapital [dot] com - You can also lodge your complaint at Address and Area of Operation of RBI Ombudsman
Level 3:
- If you are not satisfied with the response of Grievance Redressal Officer, or your query is not resolve within 30 days, then you can appeal to the Officer-in-Charge of the Regional Office of DNBS of RBI at the following address:
The Officer-in-Charge,
Grievance Redressal Cell,
Reserve Bank Of India,
Dept. of Non Banking Supervision (NBFC), or
Mumbai Regional Office
3rd Floor, Opp. Mumbai Central Railway Station,
Byculla, Mumbai – 400008 - You can also contact to these Offices , Contact details given below:
Sr No. Name Phone Address 1 Purva Sharegistry (India) Private Limited 022-23012518,022-23016761 Unit no. 9, Shiv Shakti Ind. Estt. J .R. Boricha Marg, Lower Parel (East), Mumbai 400 011. 2 Registered and Corporate Office 022-49194400, 022-49194455,
compliance [at] profectuscapital [dot] comB-17, 4th Floor, Art Guild House, Phoenix Market City, Kurla West, Mumbai 400070, Maharashtra
Registered/ Corporate Office
B-17 4th Floor, Art Guild House, Phoenix Market City, Kurla (W), Mumbai - 400070.