Menu
Qantas Airways Customer Care Numbers
Organization:
All India Number(s):
022 6111 1818(Booking)
022 6685 9110(Lost ,Delayed,Damaged Baggage)
Website:
Important Link
Head Quarters Addresses :
Qantas Airways Limited
10 Bourke Road
Mascot, New South Wales - 2020
Australia
Contact Numbers
| For Information and Reservations Anywhere in Australia | ||
|---|---|---|
| Area | Phone Number | Open Hours |
| Flights | 13 13 13 | 24 hours, 7 days a week |
| Qantas Holidays booking and enquiries |
13 14 15 | 9.00am-8.00pm Mon to Fri, 9am-5pm Sat AEDT |
| Hotels | 1800 893 844, +61 2 9304 7020 |
9am to 10pm AEDT, 7 days a week |
| Arrivals and Departures | 13 12 23 | 24 hours, 7 days a week |
List of Contact Numbers & Addresses in the World :
Africa
| City | Address & Open Hours | Phone |
|---|---|---|
| Ghana | Open 8:00-17:00 Mon to Fri | 302 24 40 43 |
| Kenya | Open 8:00-17:00 Mon to Fri | 701 948 795 |
| South Africa | 21 4273128 |
America :
| Country | Address & Open Hours | Phone |
|---|---|---|
| Argentina | Open hours: 9am to 6pm, Mon to Fri | 0800 122 0337 National toll free) |
| Brasil | Open hours: 9am to 6pm, Mon to Fri | 0800 892 3346 National toll-free) |
| Chile | Edificio Parque Sur Cerro El Plomo 5420 6th Floor – Office 608 Nuevas Las Condes, Santiago Open Hours: 9am-6pm, Mon to Fri |
800-835882 National toll-free+ 56 2 2 817 9500 |
| Colombia | EmAustralia Calle 116 9-35 Bogotá Open hours: 8.30am-5.30pm Mon to Fri |
1-800-752 2347 National toll-free+ 57 1213 2062 |
| Canada | Open hours: 24 hours, 7 days a week Customers in Canada who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways on 1 800 227 4500. |
1 800 227 4500 |
| Mexico | Open hours: 24 hours, 7 days a week | +1 800 227 4500 |
| Peru | MP Representaciones S.A. Av. Conquistadores 256 Of. 601 San Isidro Open hours: 9am to 1pm and 2.30pm to 5.30pm Mon to Fri |
0-800-00882 National toll free+ 551 221 4444 |
| USA | Open hours: 24 hours, 7 days a week
Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways on 1 800 227 4500. Learn more about the National Relay Service. |
1 800 227 4500 |
Asia :
| City | Address & Open Hours | Phone |
|---|---|---|
| Bali | KUTA PARADISO Hotel Jl.Kartika Plasa Tuban - Kuta, Indonesia Open hours: 8.30am-5pm Mon to Fri |
+62 21 2555 6300 Toll free numberafter hours/public holidays001 803 61786 |
| Bangkok | 21st Floor, Charn Issara Tower I942/162 Rama 4 Road Silom, Bangrak Open hours: 8.30am-5pm Mon to Fri |
+ 66 2 632 6611 |
| Beijing | Unit 510, 5th Floor East Ocean Center A24 Jianguomenwai Avenue Chaoyang District Open hours: 9am-5pm Mon to Fri |
800 819 0089 Toll free number in China for desk phone users. 400 888 0089 Toll free number in China for mobile phone users. |
| Ho Chi Minh City | HT&T Travel Vietnam Level 2, Ben Thanh TSC Bldg, 186-188 Le Thanh Ton, Dist 1 Open hours: 8am-12noon and 1.30pm-5pm Mon to Fri, 8am-12noon Sat |
+848 3910 5373 |
| Guangzhou | Hangda Ticket Agent ShanghaiCo Ltd - Guangzhou Branch Unit 1106, Tower B, Center Plaza, 161 Linhe Road West, Tianhe District Open hours: 9am-5pm Mon to Fri |
+86 20 3862 1600 |
| Hong Kong | 1801, 18/F, Tower I, Admiralty Centre
|
+852 2298 8111 |
| Jakarta | Prudential Tower 19th Floor JLN. Jendral Sudirman Kav.79 Open hours: 8.30am-5pm Mon to Fri |
+62 21 2555 6300 Toll free number after hours/public holidays001 803 61786 |
| Kuala Lumpur | All calls are diverted to Australia. Open 24 hours, 7 days a week. Local call costs apply. | +60 3 2053 5033 |
| Manila | HT&T Travel Philippines 10th Floor Salustiana D Ty Towers 104 Paseo de Roxas Legaspi Village, Makati City Open hours: 8.30am-5pm Mon to Fri |
+63 2 812 0607 |
| Mumbai | 4th Floor, Rear Wing Sunteck Centre 37-40 Subhash Road Vile Parle EastMumbai 400057 India Open hours: 9.15am-1.30pm and 2pm-5.30pm Monday to Friday |
+91 22 6111 1818 |
| Seoul | HT&T Travel Korea 15th Floor Soonhwa Building 5-2 Soonhwa-Dong Chung-Ku Open hours: 9am-6pm Mon to Fri, 9am-12noon Sat |
+82 2 777 6871 |
| Shanghai | Room 3202, 32F K Wah Centre 1010 Huai Hai Middle Road Open hours: 9am-5pm Mon to Fri |
800 819 0089 Toll free number in China for desk phone users. 400 888 0089 Toll free number in China for mobile phone users. |
| Singapore | For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. Local call costs apply. | +65 6415 7373 |
| Surabaya | For all enquiries, please call our Jakarta office | +62 21 2555 6300 Toll free number after hours/public holidays001 803 61786 |
| Taipei | HT&T Travel Taiwan 11F-1 No.111 Songjiang Road Taipei 10486 Taiwan Open hours: 9am-5pm Mon to Fri |
+886 2 2509 2000 |
| Tokyo | Open hours: 9am-5pm Mon to Fri except national holidays. After hours, calls may be diverted to Australia. | 03 6833 0700 Callers within Tokyo 0120 207 020 Toll freeOutside Tokyo/Kanto areas |
Europe :
| City | Address & Open Hours | Phone |
|---|---|---|
| Amsterdam | Open hours: 9am-6pm CET Mon to Fri Email correspondence in English only:qantasbenelux [at] mindpearl [dot] com |
020 2035425 |
| Athens | Via Gregoriana, Rome. | +39 06 69781471 |
| Brussels | Open hours: 9am-6pm CET Mon to Fri Email correspondence in English only:qantasbenelux [at] mindpearl [dot] com |
027 00 67 81 |
| Belgrade | QA Travel Aviation Vranjska6, 11000 Belgarde Open hours: 8:30am-4.00pm Mon to Fri Fax:+381 11 4062 064 |
+381 11 4146 542 |
| Copenhagen | Open hours: 9am-6pm CET Mon to Fri Email correspondence in English only:qantascandinavia [at] mindpearl [dot] com |
+43 31 49 76 |
| Dublin | For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. | +353 1 407 3278 |
| Frankfurt | Open hours: 9am-6pm CET Mon to Fri Email: qantasgermany [at] mindpearl [dot] com |
069 299 571421 |
| Geneva | Open hours: 9am-6pm CET Mon-Fri Email correspondence in English only:qantasswitzerland [at] mindpearl [dot] com |
044 511 12 37 |
| Helsinki | Open hours: 9am-6pm CET Mon to Fri Email correspondence in English only:qantascandinavia [at] mindpearl [dot] com |
09 72 519 763 |
| Istanbul | TAL Aviation Ltd Halaskargazi Cad. No. 2 Daire 3 Harbiye-Istanbul Open hours: 9am - 5.30pm Mon to Fri |
+90 212 251 1315 |
| London | For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. | 0845 7 747 767 +44 208 600 4300 |
| Luxembourg | Open hours: 9am-6pm CET Mon to Fri Email correspondence in English only:qantasbenelux [at] mindpearl [dot] com |
+24 87 17 82 |
| Madrid | Movac International Ramirez de Arellano, 17-5a planta 28043 Madrid Open hours: 9am-2.30pm and 3.30pm-6pm Mon to Fri |
+34 91 542 1572 |
| Moscow | TAL Aviation Ltd 20 Sadovaya Kudrinskaya Str. Office 206. Moscow, Russia Open hours: 9.30am-6pm Mon to Fri |
+7 495 2344074, +7 495 2344075, +7 495 2344076, +7 495 2344077 |
| Oslo | Open hours: 9am-6pm CET Mon to Fri Email correspondence in English only:qantascandinavia [at] mindpearl [dot] com |
23 02 46 49 |
| Paris | Open hours: 9am-6pm CET Mon to Fri Email: qantasfrance [at] mindpearl [dot] com |
01 57 32 92 83 |
| Rome | Open hours: 9am-6pm CET Mon to Fri Email: qantasitaly [at] mindpearl [dot] com |
+029 129 4801 |
| Stockholm | Open hours: 9am-6pm CET Mon to Fri Email correspondence in English only:qantascandinavia [at] mindpearl [dot] com |
08 59 366 382 |
| Tel Aviv | Tal Aviation 29 Ben Yehuda Street Open hours: 9am-5pm Sun to Thur |
Reservations: + 3795 2133 Admain/Sales: + 3517 9155 |
| Vienna | BFS Touristik Heiligenstadterstr. 31/2/5 A-1190 Vienna Open hours: 9am-12.30pm and 1.30pm to 5pm Mon to Fri Email: qantas [at] bfs [dot] at Fax: +43 1 587 2692 |
+43 1 587 7771 |
| Zurich | Open hours: 9am-6pm CET Mon to Fri Email correspondence in English only:qantasswitzerland [at] mindpearl [dot] com |
044 511 12 37 |
Middle East :
| City | Address & Open Hours | Phone |
|---|---|---|
| Abu Dhabi | Omeir Travel Agency LLC Airlines Tower, Khalifa Street, P.O. Box 267, Abu Dhabi U.A.E. Open hours: 8am to 1pm, 4.30pm to 7.30pm Sat to Thur |
+971 2 6118640 |
| Bahrain | Kanoo Travel Agency 45/153 Al Khalifa Road, Manama, Kingdom Of Bahrain Open hours: 9am to 5pm Sun to Thur |
+97317220 743 |
| Damman | Kanoo Travel Al-Khobar, Eastern Province KSA Eastern Province - Kingdom of Saudi Arabia Open hours: 8.30am to 1pm and 3.30pm to 7pm Sun to Thur 8.30am to 1pm Sat |
+966 13 882 3711 , +966 13 882 2467 |
| Dubai | Dnata Travel Centre Sheikh Zayed Road, Dubai Open hours: 9am-9pm Sat to Thur E-mail: qantas [at] dnata [dot] com Dubai Airport Sales Desk Open hours:10pm-10am 7 days a week |
+9714 389 8111 +971 4504 8176, +971 56 6866084 |
| Jeddah | Attar Travel Movenpick Hotel Madina Road, Jeddah 21425 Open hours: 9am to 1.30pm and 5pm to 8.30pm Sat to Thur |
+966 2 669 3376 |
| Jordan | Hashweh Corporation 33 Ali Nasooh Taher Street Swefieh, P.O.Box 850322 - Amman 11185 - Jordan Open hours: 9am to 5pm Sat to Thur |
+9626 5862288, +9626 5862299 |
| Kuwait | G.S.A Alghanim Travel Dar Al Awadi Complex, Ahmed Al Jaber Street, Sharq, P.O.BOX 81, Safat 13001, Kuwait Open hours: 9am to 6pm Sat to Wed |
+965 22467139 |
| Oman | Sama Travel and Services International LLC Ernst & Young Building Ground floor, Qurm near CCC complexOpen hours: 8am to 5pm Sun to Thur |
+968 24559941, +968 24559942 |
| Qatar | Darwish Travel Bureau Buzwair Market, Industrial Area Main Street, Opp BMW Open hours: 10am to 6pm Sat to Thur |
+974 44119017 , +974 44680536 , +974 44418666 |
| Riyadh | Kanoo Travel Kanoo Tower King Abdulaziz St. Old Airport RoadBeside Minhal Crown Plaza Hotel Riyadh, Saudi Arabia Open hours: 8.30am to 1.00pm and 4pm to 7pm Sun to Thur 8.30am to 1pm Sat |
+966 1 4772228 |
| Syria | Sanadiki Travel Services Fardoss street P.O.Box : 7784 |
+ 963 11 22 39 800 |
South Pacific :
| City | Address & Open Hours | Phone |
|---|---|---|
| Apia | Polynesian Airlines NBF Building, Level 1 Beach Road |
+685 21261 , +685 21525 |
| Auckland | Qantas Sales Desk Auckland International Airport at departures, opposite counter 55 Open hours: 4.10am-6.00pm 7 days a week |
+64 9 3578900 0800 808 767 outside of Auckland areaNumbers divert to our Contact Centre. Open 24hrs a day, 7 days a week) |
| Christchurch | For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. | 0800 808 767 |
| Nadi | Arrival Concourse Nadi Airport Open hours: 9am-5pm Mon to Fri |
+679 672 2880 |
| Norfolk Island | Burnt Pine Travel Taylors Road Open hours: 9am-5pm Mon, Tues, Thu, Fri, Open hours: 9am-12.30pm Wed, Sat |
+6723 22195 |
| Noumea | Le Village Rue de Verdun Open hours: 8am-3pm Mon to Fri |
+687 28 6546 |
| Papeete | Travel Center Ground Floor, Vaima Shopping Centre Boulevard Pomare Open hours: 8am-5pm Mon to Fri, 8am-11am Sat |
+689 43 0665 |
| Port Moresby | 1st Floor, Credit House Cuthbertson Street Open hours: 8am-5pm Mon to Fri |
+675 308 3200 |
| Port Vila | Air Vanuatu Air Vanuatu House Rue de Paris Open hours: 7.30am-5pm Mon to Fri, Open hours: 8am-11.30am Sat |
+678 23848 |
| Queenstown | For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. | 0800 808 767 |
| Rotorua | For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. | 0800 808 767 |
| Suva | Travel King Limited BSP Building Ground Floor Victoria Parade Suva Open hours: 9am-5pm Mon to Fri |
+679331 3888 +679331 1533 |
| Wellington | Qantas Sales Desk Wellington International Airport Open hours: 4am-7am and 12pm-4.30pm 7 days a week |
0800 808 767 Number diverts to our Contact Centre. Open 24hrs a day, 7 days a week) |
List of Airports Contact Numbers for Lost Property Equiries :
| Domestic Australian Airports | Phone Number |
|---|---|
| Adelaide Domestic and International Opening Hours Mon-Fri 7.30am to 10.30am |
088208 8858 |
| Alice Springs
Opening Hours 7 days 8.30am to 5.30pm |
088950 3915 |
| Ayers Rock Uluru Opening Hours 7 days 9am to 3pm |
088956 2255 |
| Brisbane Domestic Opening Hours 7 days 10am to 2pm |
073867 3264 |
| Brisbane International Message Bank Facility |
073307 9086 |
| Cairns Domestic and International Opening Hours Mon-Fri 9am to 5pm |
074050 4235 |
| Canberra
Message Bank Facility |
026275 5446 |
| Darwin Domestic and International
Opening Hours 7 days 9am to 4pm and 4.30pm to 1am |
088920 4637 |
| Gold Coast
Opening Hours 7 days 7am to 9pm |
075688 6707 |
| Hobart
Opening Hours 7 days 5am to 9pm |
036248 3912 |
| Launceston
Opening Hours 7 days 8am to 8pm |
036398 6915 ,
036398 6922 |
| Melbourne Domestic and International Opening Hours 7 days 7am to 9pm |
038336 4444 |
| Melbourne Domestic and International Found Property Opening Hours Mon-Fri 9.30am to 2.30pm |
038336 4100 |
| Perth Domestic and International Opening Hours 7 days 10.00am to 3.00pm |
089270 9433 |
| Sydney Domestic Opening Hours 7 days 7am to 9pm |
029952 9529 |
| Sydney Domestic Found Property open Mon-Fri 7am to 1pm |
029952 9312 |
| Sydney International) | 1300 653 077 |
| Townsville | 074758 0019 |
| International Airports | Phone Number |
|---|---|
| Auckland | 0800 224 872 |
| Bangkok | +66 2 134 1016 |
| Beijing | +86 10 6459 0629 or +86 10 6459 0648 |
| Christchurch | +64 3 374 7104 |
| Dallas/Fort Worth | +1 866 767 2247 |
| Denpasar Bali) | +62 361 751 011 |
| Dubai Opening Hours Sun-Thu 7am to 3pm |
+9714 504 8463 |
| Frankfurt | +49 69 6902 0439 |
| Hong Kong | +852 2180 2120 |
| Honolulu | +1 808 836 2461 |
| Jakarta | +62 21 550 7096 |
| Johannesburg | +27 11921 6710 |
| Los Angeles | +1 866 767 2247 |
| London Delayed, Missing and Damaged Baggage Enquiries
London Found Property) |
+44 20 8745 0823
+44 20 8976 9500 |
| Manila | +63 2 832 2956 or +63 2 832 2978 |
| Mumbai | +91 22 6685 9110 |
| New York | +1 800 422 9499 |
| Noumea | +687 35 26 15 |
| San Francisco | +1 866 767 2247 |
| Shanghai | +86 21 68340323 or +86 21 68340324 |
| Singapore | +65 65 41 8554 |
| Tokyo | +81 476 34 3113 (Within 5 days of arrival) |
| Wellington | +64 4 388 0400 |