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RBI Complaint Management System (CMS) Procedure
Organization:
Toll free Number(s):
14440 (To Lodge Complaints Online)
14448 (Centralised Receipt and Processing Centre - CRPC)
Website:
- crpc [at] rbi [dot] org [dot] in (To file complaint)
CMS Portal
If your complaint against any bank/NBFC or payment system or if you are not satisfied by the resolution, you can lodge a complaint on the Complaint Management System or CMS portal on RBI website or through the link on the RBI App. CMS provides a single window platform for fast and easy online filing, tracking of complaints and also for filing of Appeals. All complaints lodged on CMS would be directed to the appropriate office of the RBI Ombudsman/ Regional offices of RBI.
Important Link
Procedure To File Complaint Online
Step 1
- Go to official website and click on File a Complaint option.
Step 2
- Here you have to fill the Captcha and read the guidelines given below.
Step 3
- You have to fill you name and mobile number to generate OTP for complaints
Step 4
- After that, fill your complainant category ie, your email, district or firm name whome you have to complaint.
Step 5
- In this step, you have to confirm your details for future processing, select on OK.
Step 6
- After all this, the screen reflect the message about the confirmation of your complaint. You can also download it in the Pdf form.
Address
Centralized Receipt and Processing Centre (CRPC)
Reserve Bank of India, Central Vista, Sector 17,
Chandigarh - 160 017.