Home → R → RBL Bank Customer Care No. 022-6115 6300

RBL Bank Customer Care No. 022-6115 6300

25 Oct, 2024 05:10 AM

Toll free Number(s):

1800 419 0610 (Missed call from registered mobil no. for account balance)

All India Number(s):

022-6115 6300 (Customer Service/Banking Queries)

84335 98888 (WhatsApp Support)

022-7110 9111 ((E-Banking Services)

Website:

Check Official Website

IVRS Menu:

022-6115 6300 (Phone banking services)

First Select Language

Press 1- To blocks your card or report fraud
Press 2- If you have insignia relationship
Press 3- For credit card queries
Press 4- For other banking product and services

Email

customercare [at] rblbank [dot] com (For Banking Queries)

MoBank Mobile Banking App

Important Links

SMS Banking

Send SMS To 9223366333 for all your SMS Banking Enquiries

Sr No.	Description	SMS Keyword
1	Registration for SMS Banking	REG C
2	De- Registration on SMS Banking	DEREG C
3	Change of Primary Account	SET C A
4	Balance Request CASA ( 1 )	BAL C
5	Balance Request CASA ( 2 )	BAL C A
6	FD Enquiry ( 1 )	FDINQ C
7	FD Enquiry ( 2 )	FDINQ C F
8	Loan Balance Enquiry ( 1 )	LOANINQ C
9	Loan Balance Enquiry ( 2 )	LOANINQ C L
10	Last 5 Transactions CASA ( 1 )	TXN C
11	Last 5 Transactions CASA ( 2 )	TXN C A
12	Cheque Status Enquiry	CHQSTA C A Z
13	New ATM Pin Generation	PIN CRD C P
14	Temporary Blocking of Card	TBLOCK CRD C
14	Temporary Blocking of Card	TBLOCK CRD
15	Unblocking of Temporary Card	UBLOCK CRD C
15	Unblocking of Temporary Card	UBLOCK CRD
16	Permanent Blocking of Card	BLOCK CRD C
16	Permanent Blocking of Card	BLOCK CRD
17	Help Command	HELP
18	Retrieve all Customer ID (CIF)	CIF
19	Retrieve Customer ID (CIF) for an account	CIF ACN
20	Postive Pay	CTS Z CAMT ZID A PN
21	Email ID update	EML CLF EAD

Keywards Short Form Abbreviation

C - Complete Customer ID
A - Complete Account Number
F - Complete Fixed Deposit Number
Z - Complete Cheque Number
CRD - Last 4 digit of card number
P - PIN customer wants to set on the card
ACN - Last 4 digit of Account Number
CLF - Last 4 digit of Customer ID
EAD - Customer's Email Address or Email ID
CAMT - Cheque Amount
ZID - Cheque Issue Date
PN - Payee Name

To Report Loss or Unauthorized Use of Debit Card

Helpline Number: 022-61156300 or 1800120616161.
Mobile Banking: Login to RBL MoBank, Click 'Manage Your Cards', Select Block/Unblock Card, Select option Temporary/ Permanent block, Enter OTP and verify.
Internet Banking: Login to Retail Internet Banking, Go to ‘Requests’, Select ‘Block Debit Card’, ‘Select your Account Number’ & ‘Debit Card Number’, Select ‘Reason’, Click on ‘Submit Online’ & click on ‘Confirm Transaction & Send OTP’, Click on ‘Submit’ button.
WhatsApp Banking: Send Hi RBL to 8433598888, Select 'Temporary Block my Debit Card' option number from the menu.

Grievance Redressal

Level 1

If you have any query/feedback or suggestion regarding banking services, you have to follow following channels to lodge your compalints:

You can contact 022-61156300 Customer Care 24-Hrs Helpline.
You can visit nearest branches
You can meet Customer Service Executive of your nearest branch or write to the Branch Manager.
You can also fill Customer Suggestion and Complaints Form

You will receive a response from within 10 days.

Level 2

If you are not satisfied with the response provided to you OR if you have not received any response in 10 days, please escalate your grievance reference number. to Regional Nodal Officers:

Regional Nodal Officers

Nodal Officer Name	Location/Zone	Contact No.	Email ID	Address RBL Bank Limited
Ms. Preethi Vijaygopal	South & Goa	044-40431529	regionalnodalofficersouth [at] rblbank [dot] com	First Floor, Rashmi Towers , No.1, Valluvarkottam High Road, Nungambakkam, Chennai – 600 034.
Mr. Yashovardhan Roy	Delhi, NCR, Uttar Pradesh, Gujarat, Rajasthan, Punjab	011-49386421	regionalnodalofficernorth [at] rblbank [dot] com	Upper Ground Floor, Hansalaya Building, 15, Barakhamba Road, New Delhi, 110001.
Ms. Michelle Alistair	MP & Kolkata	033-40330168	regionalnodalofficereast [at] rblbank [dot] com	Thapar House, 25 Brabourne Road, 1st Floor, Kolkata – 700 001.
Ms. Sejal Rajput	Maharashtra	022-43020781	regionalnodalofficerwest [at] rblbank [dot] com	India Bulls Centre, Tower 2B, 9th Floor, 841 Senapati Bapat Marg, Lower Parel – 400 013.

The Regional Nodal Officer will respond to within 10 days.

Level 3

If the reply provided by the Second Level does not meet your expectation OR if you have not received any response within 10 days, you may call/ write to
Principal Nodal Officer

Principal Nodal Officer
Ph: 022-71432700
Email: principalnodalofficer [at] rblbank [dot] com
RBL Bank Ltd, Unit No. 306-311,
3rd Floor, JMD Megapolis, Sector – 48,
Sohna Road, Gurugram – 122018, Haryana

Principal Nodal Officer will endeavour to resolve the issue to your satisfaction within 10 days. In case, the complaint needs more time to be examined, the complaint shall be acknowledged by explaining the need for more time to respond.

If the reply from Principal Nodal Officer fails to address your grievance OR if you have not received any response from the Principal Nodal Officer in 10 days, you may write to the Reserve Bank - Address & Area of Operation of RBI Ombudsmen

Fraud & Vigilance

Report a Fraudulent Activity
Call: 022-61156300
Email: vigilance [at] rblbank [dot] com

NRI Banking

nribanking [at] rblbank [dot] com

Offices Contacts

Office Name	Contact Details	Address
Administrative Office	Call: 0231-2650981 to 984 Fax: 0231-2657386	RBL Bank Ltd. Mahavir, Shri Shahu Market Yard, Kolhapur - 416005. Maharashtra State, India.
Registered Office	Call: 0231-6650214 Fax: 0231-2657386	RBL Bank Ltd. 1st Lane, Shahupuri, Kolhapur - 416001. Maharashtra State, India.
Corporate Office	Call: 022-43020600 Fax: 022-43020520	RBL Bank Ltd. One World Center, Tower 2B, 6th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013. India.