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Samsung India Customer Care No. 1800 40 726 7864

24 Oct, 2024 05:10 PM

Organization:

Samsung

Toll free Number(s):

1800 40 726 7864 (For Customer Support, Mon-Sun, 8am-8pm)

1800 5 726 7864 (For Pick/ Drop Service/ WhatsApp Support, Mon-Sun, 8am-8pm)

1800 202 1234 (For Finance/ Care Plus)

All India Number(s):

93110 52162 (For Whatsapp Support)

9870 494949 (Alternate No. For WhatsApp Support)

Website:

Check Official Website

IVRS Menu: 1800 5 726 7864 / 1800 40 726 7864

Press 1 : For Smart touch call services
Press 2 : To Continue
- Press 1 : For product related information or repair request.
- Press 2 : To know the status of your service request or to register a demo installation request.
- Press 3 : For queries online order placed on samsung shop app and samsung.com.
- Press 4 : For warranty information or spare part
- Press 5 : For new product offers and launch
- Press 6 : For information on safe disposal of your electronic and plastic waste

Email

servicehead [dot] in [at] samsung [dot] com (For Customer Service Query)
support [dot] careplus [at] samsung [dot] com (For Samsung Care Plus)

Install App

Important Links

Service Center Number

Sr. No.	Name	Contact No.	Timing
1	Phone Support (India)	180057267864, 1800407267864	8am-8pm (All 7 days)
2	Bangladesh Phone Support	+880 9612300300 +880 8000300300	8am-8pm (All 7 days)
3	Sri Lanka Phone Support	+94 11 7267864	8:30am-8:30pm (All 7 days)
4	Nepal Phone Support	+977 16600172667 (For NTC customers only) +977 9801572667	8am-8pm (All 7 days)

Store Locator

Sr. No.	Name	Contact No.	Email	Address
1	Connaught Place DELD010644	9810027815	connaughtplace [dot] bmc [at] parama [dot] co [dot] in	N45, Pratap Building N Block Opposite Statesman House Connaught Circus New Delhi 110001
2	Siyaram Brothers - Connaught Place DELD10100	011-23321066	samsung [at] siyarambros [dot] net	N 22 Outer Circle Connaught Place New Delhi Delhi 110001
3	Walk N Talk - Yamuna Vihar DELD005345	9811191496	smartcafewalkntalk [at] gmail [dot] com	No C3/338 Block C, Gokalpuri Near Bhagat Ji Sweets Yamuna Vihar New Delhi 110053
4	Phonestore - Darya Ganj DELD13348	9810050365	phonestore [dot] agarwal [at] gmail [dot] com	No 4935/3, Hotel Flora Building Dayanand Road Darya Ganj New Delhi 110002
5	Hotline Communication - Karol Bagh	9811644448	hotlinecommunications [at] yahoo [dot] com	No 6/65, WEA Gurudwara Road Opposite SBI Karolbagh New Delhi Delhi 110005
6	Winspir Communications - Old Rajender Nagar	011-45656115	sam [dot] cafe88 [at] gmail [dot] com	No 6/84 Shankar Road Old Rajender Nagar New Delhi 110060,
7	Yours Communications - Geeta Colony	9899488588	yourscommunication [at] gmail [dot] com	No 6/146 Near Ram Leela Ground Geeta Colony New Delhi 110031
8	SV Retail - Kamla Nagar DELD009517	9319131700	info [at] ysrpl [dot] com	No E12 Opposite Bikanerwala Kamla Nagar New Delhi 110007
9	Agmatel India Pvt Ltd - Laxmi Nagar DELD8633	9818921227	samsungvm [at] agmatel [dot] com	No B 33 Vikas Marg Opposite Metro Pillar 44 Laxmi Nagar New Delhi 110092
10	Amazon Shopee - Lodhi Road DELD10115	011-24620220	amazonshoppe73 [at] gmail [dot] com	No 73 Khanna Market Lodhi Road New Delhi 110003
11	R V Enterprises - Patel Nagar DELD10395	9818404241	rventerprises1969 [at] gmail [dot] com	Cottage No 18 Opposite D Block Patel Nagar New Delhi 110008
12	South Port Retail - Shakarpur DELD15528	011-47566677	southportretail [at] gmail [dot] com	No 23 Veer Savarkar Blk, Vikas Marg Near Nirman Vihar Metro Station Shakarpur New Delhi, 110092
13	Razzle Dazzle Electronic DELB008449	9818204949	kamalsrazzledazzle [at] yahoo [dot] com	No F3/28 Near Krishna Chowk Krishna Nagar New Delhi 110051
14	Agmatel India - V3S Mall DELD13586	9871426711	samsungv3s [at] gmail [dot] com	No G/119, V3S Mall Vikas Marg Laxmi Nagar New Delhi 110092
15	Electronics Vilaa DELB008438	9999227973	electronicsvilla [at] hotmail [dot] com	No B5/A Main Road Opposite Metro Pillar No P123 Kanti Nagar Extension New Delhi 110051
16	Vinayak Communications - GTB Nagar	8447520005	vinayakcomm22 [at] gmail [dot] com	Shop No 15 Kingsway Camp, Hudson Lane GTB Nagar New Delhi 110009
17	Mohanji Electronics DELB008444	9810300138	mohanjielectronics [at] gmail [dot] com	No F49A Main Road Near F Block Bus Stand Jagat Puri New Delhi 110051
18	Sahil Electronics DELB008447	9891046465	amitsinghal18 [at] yahoo [dot] com	Shop No 69 Main Market Near Sarojini Nagar Metro Station Sarojini Nagar New Delhi 110023
19	Agmatel India Pvt Ltd Preet Vihar - Preet Vihar	9205594801	samsungpv [at] agmatel [dot] com	No F/22 Vikas Marg Near Preet Vihar Metro Station Preet Vihar New Delhi 110092
20	Bharat Enterprises - Mayur Vihar DELD012881	9312362810	samsungcafemv1 [at] gmail [dot] com	Shop No L1 L2, A1 Phase 1, Acharya Niketan Near Shitla Mata Mandir Mayur Vihar New Delhi 110091
21	Karwa Retail Pvt Ltd - Ashok Vihar	9910694010	samsung [dot] ashokvihar [at] gmail [dot] com	Shop No 4, Deep Complex Phase 1 Ashok Vihar New Delhi 110052
22	Razzle Dazzle DELB009858	9716299156	samsungplazashahdara [at] gmail [dot] com	No 1551/1 Rohtash Nagar West, Babarpur Rd Near Hira Sweets Shahdara New Delhi 110032
23	Satguru Teleworld - Shahdara DELD10350	011-22327777	satguruteleworld [at] gmail [dot] com	No 1/6960B East Rohtash Nagar Near Sagar Selection Shahdara New Delhi 110032
24	Star Mobitel Ltd - South Extension	9650828282	samsung [at] starmobitel [dot] net	No E/32 Part 2 South Extension New Delhi 110049
25	Aarco One DELB008443	9999219900, 8700904068	sales [at] aarco [dot] in	No I3 Part 2 Opposite Aggarwal Sweet Shop Lajpat Nagar New Delhi 110024
26	Aidhi Projects pvt ltd L.N - Lajpat Nagar	011-40224360	samsunglajpatnagar [at] gmail [dot] com	No K 14B Lajpat Nagar New Delhi 110024
27	Mtk Electronics DELB008454	9873237349, 8882826925	mtkelectronic [at] gmail [dot] com	No C495 Chajjupur Colony, 100 Feet Road Near Tanishq Showroom Shahdara New Delhi 110032
28	Aidhi Projects Pvt Ltd - Naraina Ind Area	011-43062309	samsungstore [dot] naraina [at] gmail [dot] com	No C 126 Phase 1, Naraina Main Rd Naraina Ind Area New Delhi 110028
29	Smart Talk - Shahdara DELD011395	9193605012	smarttalk1960 [at] gmail [dot] com	Shop No 3, No 55A, Ground Floor PN B1 B2, Durgapuri Chowk Near Laxmi Dairy Shahdara New Delhi 110093
30	Prakash Trading Company - Yusuf Sarai Market	011-41044696	ptcsamsungsmartcafe [at] gmail [dot] com	No 13/3/4 Yusuf Sarai Market New Delhi 110016
31	Mg Ezone-Yusuf Sarai DELR6900645	9212314001, 9212314002, 9810004005	mgezone [at] yahoo [dot] com	No 6, DAV School Building Near Green Park Metro Station Gate No 2 Yusuf Sarai New Delhi 110016
32	Aidhi Projects Private Limited - Rajouri Garden	011-45594381	samsungstore [dot] rajouri [at] gmail [dot] com	No A2/40 Main Market Chowk Rajouri Garden New Delhi 110027

Grievance Redressal Procedure

Level 1

If you have any query/ complaint, then you can contact at this tollfree no. 180057267864 or email at servicehead [dot] in [at] samsung [dot] com .

Level 2

If you are unsatisfied with the resolution provided in level 1 then you can contact to the Grievance Officer by emailing at grievance [dot] estore [at] samsung [dot] com .
If the unsolved query is related to the product service or warranty then contact to the tecnical support team at Samsung Support.

Return And Refund Procedure

If you have any query regarding to the product you can call 1800407267864 or email at servicehead [dot] in [at] samsung [dot] com
If you need to cancel your order please reach out within 24 hours of date of delivery.
If any case damage/mismatch, initiate a request within 2 days of product delivery from Samsung.com or App.
Your refund will be processed within 7-10 business days into original instrument of payment used while ordering .
For more information please read .

Branch Offices

Sr. No.	State	City	Office	Address
North
1	Delhi	Delhi	Registered Office	DLF Center, Sansad Marg, Cannought Place, New Delhi
2	Haryana	Gurgram (4)	Head Office/North RO/ Gurugram BO/Delhi BO	20-24 Floor Two Horizon Center, DLF Phase-V, Sector-43, Gurugram, Haryana 12200
3	Uttar Pradesh	Agra	Branch Office	6th Floor,Ashok Cosmos Mall, 129/8, Sanjay Place, Agra 282001
4	Uttar Pradesh	Ghaziabad	Branch Office	C-2,Mahaluxmi Mall Fourth Floor, , Raj Nagar, Ghaziabad, Uttar Pradesh - 201001
5	Uttar Pradesh	Lucknow	Branch Office	3rd Floor, BBD Viraj Tower Vibhuti Khand, Gomti Nagar, Lucknow - 226010
6	Uttar Pradesh	Varanasi	Branch Office	6th Floor, Arihanth Complex, Sigra - Varanasi - 221010
7	Punjab	Chandigarh	Branch Office	Elante Office Block, A501-503, 5th Floor, Plot No-178-178A, Industrial Area, Phase-1,Chandigarh 160002
8	Punjab	Ludhiana	Branch Office	Sandhu Tower, 2nd floor, B-XX-3369, Gurdev Nagar, Ferozepur Road, Ludhiana - 141001
9	Uttarakhand	Dehradun	Branch Office	2nd Floor, Plot No. - 74, Shriram Arcade Centre Rajpura Road, Dehradun, Uttrakhand 248001
10	Jammu / Kashmir	Jammu	Branch Office	2nd Floor,TRG Building, 29 GMC, Rail Head Complex, Jammu 180012
11	Rajasthan	Jodhpur	Branch Office	3rd Floor, Harnath Tower, PWD Road, Jodhpur - 342001
12	Rajasthan	Jaipur	Branch Office	2nd Floor, Sun / Moon Chambers, Plot no. - S-4, Linking Road, Gopalbari Near Ajmer Flyover, Jaipur
13	Rajasthan	Udaipur	Branch Office	Office No-204, Apex Chambers, 4C Madhuban, Udaipur - 313001
East
14	West Bengal	Kolkata (2)	Regional Office/ Branch Office	C/O AWFIS Space Solutions Private Limited Godrej Water Side, Tower 2 , 12th floor, Saltlake, Sector V , Kolkata – 700091
15	West Bengal	Durgapur	Branch Office	Samsung India Electronics Pvt. Ltd., Pinnacle Infotech Building, 3rd Floor, City Centre, Durgapur 713216
16	Odisha	Bhubaneswar	Branch Office	Odyssa Business Center, Shop No. 1 to 7, Ground Floor, Rasulgarh , NH-5, BHUBANESWAR-751010
17	Assam	Guwahati	Branch Office	Adityam Building, 5th Floor ( Above KFC ), Borthakur Mill Road, Ulubari, Guwahati - 781007 (Assam)
18	Bihar	Patna	Branch Office	4th / 5th Floor, Vasundhara Metro Mall, East Boring Canal Road, Patna, Bihar - 800001
19	Jharkhand	Ranchi	Branch Office	Samsung India Electronics Pvt. Ltd., Nile Complex, 4th Floor, Old HB Road, Kantatoli, Ranchi - 834001
West
20	Maharashtra	Mumbai (2)	Regional Office/ Branch Office	27 th Floor Oberoi Commerz ll , Internatonal Business Park , Oberoi Garden City Off Western Express Highway, Goregaon (East) Mumbai 400063
21	Maharashtra	Kohlapur	Branch Office	Dattawad Renaissance, C.S. No.-334, E- Ward, Station Road, Shahupuri, Kolhapur 416001
22	Maharashtra	Nagpur	Branch Office	54/3, Artefact Tower, Block No. - 108, Chhatrapati Square, Wardha Road,Nagpur (MAHARASHTRA)- 440015
23	Maharashtra	Pune	Branch Office	Parakh House, 1st / 2nd Floor, CTS No. -1, Boat Club Road, Pune 411001
24	Maharashtra	Aurangabad	Branch Office	1st Floor,Aurangabad Business Center, Adalat Road, Opposite Dist. Court, Near man mnadir Travels, Aurangabad 431001
25	Gujarat	Ahmedabad	Branch Office	Shapath 5, Office No 404-408, 4th Floor, S G Highway, Ahmedabad 380015
26	Gujarat	Surat	Branch Office	107, 1st Floor, Trinity Business Park, Madhuvan Circle, L P Savani Road, Adajan, Surat 395009
27	Madhya Pradesh	Bhopal	Branch Office	Surya Tower, 1st Floor, Plot No E 5/7, Bittan Market, opp Habib Ganj Police Station, Bhopal 462001
28	Madhya Pradesh	Indore	Branch Office	Office No 101, 102 / 103, Brilliant Titanium, Plot No 9, Scheme No 78, Part II, Indore-452010
29	Chhattisgarh	Raipur	Branch Office	1st Floor,Motimahal Palladium, V.I.P. Square, GE Road, Telibandha, Raipur (Chhattisgarh)-492001
South
30	Tamil Nadu	Chennai (2)	Regional Office/ Branch Office	Express Avenue Chambers, 10 Floor, Tower -2, No. 49-50L, Whites Road, Royapettah , Chennai, 600014
31	Tamil Nadu	Madurai	Branch Office	No. - 9D,Arunachalam Towers, By-pass Road, Upstairs toAxis Bank, Madurai, Tamilnadu 625010
32	Kerala	Cochin	Branch Office	Sales Office - Door No. 37/993E, (52/1339-C), Second Floor, Arya Bhangi Pinnacle, SA Road, Elamkulam, Cochin 682020.
33	Karnataka	Bangalore	Branch Office	No.12, SA 1, 3rd Floor, Subramanya Archade, Bannerugatta Road, Opposite to Jal Bhavab, Bangalore 560029
34	Telangana	Hyderabad	Branch Office	1-10-39 to 44, Gumidelli Towers, 3rd Floor, Begumpet, Hyderabad 500016
35	Andhra Pradesh	Vijayawada	Branch Office	Samsung India Electronics Pvt. Ltd., D.No. 73-1-10/1,73-1-13,3Rd Floor, M.G.Road, Opposite Durga Mahal Theatre, Patamata, Vijayawada -520010

Offices Address

Sr. No.	Office	Address
1	Registered Office	6th Floor, DLF Centre, Sansad Marg, New Delhi-110001
2	Central Office	Samsung India Electronics Pvt. Ltd., 20-24 Floor Two Horizon Center, DLF Phase-V, Sector-43, Gurugram, Haryana 122002