Menu
Saraswat Bank Customer Care No. 1800 229 999
Organization:
Toll free Number(s):
1800 229 999 (Phone Banking Services)
1800 266 5555 (For General Enquiries / Complaints)
1800 266 9545 (for credit cards)
All India Number(s):
022-4157 2070 (For Visa Debit Card/Internet Banking /Mobile Banking related queries)
82914 09100 (Whatsapp Support)
90290 59271 (Give missed call to get register on whatsapp)
76663 39922 (Missed Call For Real-Time Blocking Of UPI Transaction)
95956 37637 (Temporary blocking of Card)
92235 01111 (Missed call no.- Last 5 Transaction)
92230 40000 (Missed call no.-Balance Enquiry)
97027 18668 (Missed call no. for Pin Generation)
90290 50017 (Internet Banking Registration)
90222 11100 (Missed Call To Download App)
Website:
IVRS Menu No. 1800 229 999
Select your preferred language (English/Hindi)
- Press 1 : To hotlist of your card
- Press 2 : For account cheque book related services
- Press 3 : For debit card, internet banking, mobile banking or SMS banking
- Press 4 : For information on a loan products
- Press 5 : For information on a deposit products
- Press 6 : For branch or ATM related information
- Press 7 : To give feedback on our product & services
- Press 8: To speak to customer support executive
- customersupport [at] saraswatbank [dot] com (Customer Support)
- customerservicecentre [at] saraswatbank [dot] com (Service Support)
- creditcards [at] saraswatbank [dot] com (Credit Cards)
- corporatecenter [at] saraswatbank [dot] com (For any bank related queries)
- nridesk [at] saraswatbank [dot] com (NRI)
Install App
Important Links
Missed Call Service
| Facility | Number | Information |
|---|---|---|
| Balance of any 3 accounts | 9223040000 | Balance will be informed by SMS for 5 accounts. |
| Last five transactions of primary account |
9223501111 | Last five transactions will be informed by SMS for primary account. |
| Temporary blocking of Card | 9595637637 | All the cards linked with the mobile number will get temporary blocked and confirmation message will be sent to the customer. |
| Unblocking of Card | 9595638638 | All the cards linked with the mobile number will get activated and confirmation message will be sent to the customer. |
| Know your Customer ID |
9029050017 | After giving Missed call, Customer ID will be informed by SMS. |
| Bank on WhatsApp registration | 9029059271 | Customer / Non-customer will be registered for Bank on WhatsApp services & confirmation SMS will be sent to customer. |
| Blocking of UPI, Mobile Banking and Internet Banking Transactions |
7666339922 | After giving missed call on this number, all the transactions via UPI, Mobile Banking and Internet Banking will be blocked & confirmation SMS will be sent to customer. |
Whatsapp Banking
Type special catchwords like ‘Bal’ for Balance Enquiry & ‘Txn’ for Last 10 Transactions etc. Instead of typing ‘1’ or ‘2’,
customer may type predefined keywords to get required information from the bank on WhatsApp (8291409100)
| Services | Keywords |
|---|---|
| Balance Enquiry | bal, balance, account balance, my bal |
| Last 10 Transactions | Txn, Txns, Transactions, mini statement |
| Mobile Banking Registration | Mb registration, imps, imps registration |
| Know your Customer No. | Customer number, customer no, customer id |
| Account Statement | Stmt, account statement, statement |
| ATM/ Branch Locator | Branch, ATM, address, locator |
| Vastu Siddhi Housing Loan | Housing loan, home loan, hsg loan |
| 2-wheeler/ Car Loan | Car loan, bike loan, vehicle loan |
| Kwik Lap | Lap, Loan against Property, property loan |
| GoMo Mobile Banking App | Gomo, mb, mobile banking, mb app |
| Credit Card App | Credit card, credit card app, creditcard |
| Chargeback form | Chargeback, chargeback form |
| Retail Loan Application | Retail, retail loan, loan form, loan application |
| Nomination Forms | Nomination, nomination form, nomination format |
| Apply for Saving Account | Savings Account, open account, sb account |
| Loan Rate of Interest | Loan roi, loan rate, loan interest |
| Deposit Rate of Interest | Deposit roi, deposit rate, recurring deposit |
| Service Charges | Service charges, charges, locker, locker rent, debit card charges, demat charges, forex charges |
SMS Banking
Send SMS to 9223810000
| Facility | SMS Message Format | Information |
|---|---|---|
| SMS Based Services | ||
| Balance of the account | Send SBAL (Space) (15-digit Account No.) | After sending this SMS, balance of the account will be informed. |
| Last five transactions of account |
Send keyword as LST5 (Space) (15-digit Account No.) | Last five transactions conducted in the account will be informed by SMS. |
| Blocking of Specific Card |
Send keyword as BLOCK (space) (last four digits of the specific card number) |
The specific card for which the request has been sent by the customer will get permanently blocked. Customer will have to apply for a fresh card. |
| Blocking of Multiple Cards (Permanent Block) |
Send keyword as BLOCK | All the cards which are linked to the accounts of the same Customer Number will be permanently blocked. This option can be used by the customer when he/she does not remember his/her card number. Customer will have to apply for a fresh card. |
| Stop payment of cheque |
Send keyword as STOPCHQ (Space) (15-digit Account no) (Space) (Cheque No.) | Cheque will be stopped and informed by SMS. |
| Unblocking of card | Send keyword as UNLOCKCARD | ATM card will be unblocked & informed by SMS. |
| Linkage of Aadhaar Number |
Send keyword as AADHAAR<space> aadhaar number to 8828846224 | Aadhaar number will be updated in the system & the same will be informed to customers by SMS. |
| Activate/Reactivate Debit Card for Online /Ecom transactions |
Send keyword as ONLINE<space> last 4 digits of the Debit Card | Card will be activated for Online/ Ecom transactions and informed by SMS |
| SMS Based Loan Enquiry | ||
| Housing Loan Enquiry | HOMELOAN (Space) (Pin Code) | The confirmation SMS will be sent to customer & the same lead will be added to ‘Lead Management System’ (LMS) Portal. |
| Car Loan Enquiry | CARLOAN (Space) (Pin Code) | The confirmation SMS will be sent to customer & the same lead will be added to ‘Lead Management System’ (LMS) Portal. |
| Education Loan Enquiry | EDUCATIONLOAN (Space) (Pin Code) | The confirmation SMS will be sent to customer & the same lead will be added t o ‘Lead Management System’ (LMS) Portal. |
| Property Loan Enquiry | PROPERTYLOAN (Space) (Pin Code) | The confirmation SMS will be sent to customer & the same lead will be added to ‘Lead Management System’ (LMS) Portal. |
| Gold Loan Enquiry | GOLDLOAN (Space) (Pin Code) | The confirmation SMS will be sent to customer & the same lead will be added to ‘Lead Management System’ (LMS) Portal. |
| E-Stock Loan Enquiry | SHARESLOAN (Space) (Pin Code) | The confirmation SMS will be sent to customer & the same lead will be added to ‘Lead Management System’ (LMS) Portal. |
| Personal Loan Enquiry | PERSONALLOAN (Space) (Pin Code) | The confirmation SMS will be sent to customer & the same lead will be added to ‘Lead Management System’ (LMS) Portal. |
| Business Loan Enquiry | BUSINESSLOAN (Space) (Pin Code) | The confirmation SMS will be sent to customer & the same lead will be added to ‘Lead Management System’ (LMS) Portal. |
Grievance Redressal
If you have any query/complaint or feedback regarding any services given by the bank, you can lodge/register your complaints by following modes:
- First contact bank’s 24x7 customer service centre by using toll-free line 1800 22 9999 & 1800 266 5555 from your registered mobile number.
- Visit your nearest branch or in case of any difficulty in transactions, you may approach the ‘May I Help You’ counter available at the Branch.
- In case you face problems related to branch service or do not get desired service at the branch counter, you may simply give missed call on the 7666550044 number.
- You can register your concerns and grievances through feedback form.
- You can also submit your grievances by post to Saraswat Bank Branch Offices/Zonal Offices or to the business heads of the respective services.
Complaint through Email- Bank has 4 separate email ids to address issues/complaints raised by customers:
- For generic queries/complaints email at customerservicecentre [at] saraswatbank [dot] com (This ID is managed by the CRE team of the bank)
- For specific queries/complaints email at corporatecenter [at] saraswatbank [dot] com (This ID is managed by the Nodal Officer’s team)
- Nodal Officer
Mr. A.S.Jain
Chief General Manager
Saraswat Co-operative Bank Limited
Saraswat Bank Ekanath Thakur Bhavan 953,
Appasaheb Marathe Marg Prabhadevi, Mumbai- 400 025
Tel: 022-66005555
- Nodal Officer
- For queries/complaints related to digital products like cards, mobile banking etc. email at customersupport [at] saraswatbank [dot] com (This ID is managed by the IT team of the bank)
- For queries/complaints of non- resident customers email at nridesk [at] saraswatbank [dot] com (For NRI)
Forex Centres
| Centres | Number | Address | |
|---|---|---|---|
| Overseas Branch |
022-49205656 Fax: 022-22096019 |
arvinder [dot] matta [at] saraswatbank [dot] com | 1st floor, Kimatrai Building, 77/79, Maharshi Karve Road, Marine Lines, Mumbai -400002 |
| BKC Forex Centre |
022-26599180 Fax: 022-26599185 |
gayatri [dot] totade [at] saraswatbank [dot] com | Ground Floor, Madhava Commercial Premises Co-op Soc Ltd Plot No C-4, 'E Block Bandra Kurla Complex, Bandra - East, Mumbai -400051 |
| Vile Parle Sme Forex Centre |
022-42349989 022-42349993 Fax: 022-42349977 |
poonam [dot] shirvaikar [at] saraswatbank [dot] com | Bholanath C.H.S.Ltd., Subhash Road, Vile Parle (E), Mumbai -400057 |
| Vikhroli Sme Forex Centre |
022-25750003 Fax: 022-25794782 |
jyotsna [dot] shrivastava [at] saraswatbank [dot] com | Prabhat Bhavan, Block 'B', First Floor, 96, L.B.S.Marg, Opp. Cipla, Vikhroli (W), Mumbai -400083. |
| Kolhapur- Rajarampuri Forex Centre |
0231-2521682 Fax: 0231-2527012 |
prashant [dot] marne [at] saraswatbank [dot] com | C.T.S.No.1716, E-Ward, Rajarampuri, 7th Lane, Kolhapur - 416008 |
| Aurangabad -Forex Centre |
0240-2243002, 0240-2243003 |
kaustubh [dot] nisal [at] saraswatbank [dot] com | Kanchan Chambers, Kranti Chowk, Station Road, Aurangabad - 431001. |
| Pune Sme Forex Centre |
020-41422217 Fax: 020-41422209 |
dhananjay [dot] vaingankar [at] saraswatbank [dot] com | C/2, Kohinoor Estate Co-op. Hsg. Society, Plot No.12, Mula Rd, Sangamwadi, Near Kamalnayan Bajaj Garden, Pune - 411003. |
| Goa Sme Forex Centre |
0832-2437021 0832-2437031 Fax: 0832-2437022 |
yashwant [dot] morudkar [at] saraswatbank [dot] com | Tristar Bldg, EDC Complex, Patto Plaza, Village Morambi O Paqueno, Panjim, Goa - 403001. |
| Lower Parel Sme Forex Centre |
022-24821801 Fax: 022-24821841 |
pooja [dot] apte [at] saraswatbank [dot] com | Office No. B1-G01, Innova Building, Marathon NextGen Complex, Ganpatrao Kadam Marg, Lower Parel, Mumbai -400013. |
Form Center
Corporate Office
Saraswat Co-operative Bank Limited
Ekanath Thakur Bhawan 953, Appasaheb
Marathe Marg, Prabhadevi. Mumbai- 400 025
Tel: 022-24005555
Email: corporatecenter [at] saraswatbank [dot] com