Save Microfinance Customer Care No.

All India Number(s): 

92641 95718 (For Contact Support)

Website: 

Check Official Website

Emails

• customercare [dot] nbfc [at] saveind [dot] in (For General Query)
• cs [at] saveind [dot] in (For Query)

Grievance Redressal Procedure

Level 1 :

• If you have any query and complaint firstly, you have to call 9264195718 or email at customercare [dot] nbfc [at] saveind [dot] in.
• You can also visit your nearest branch and can approach Branch Manager.
• You can also write to:
  • Customer Service,
    2nd Floor Save Tower, AP Colony,
    Gaya - 823001, Bihar
• Your complaints are resolved within 7 days of receipt of complaint.

Level 2:

• If your query is not resolved withen 15 days, then you can contact to the Grievance Redressal Officer (GRO).
  • Grievance Redressal Officer (GRO)
    Telephone No.: 011-61325100
    Email: grievance [at] savefinance [dot] in
    Address: SAVE Financial Services Private Limited
    Unit no. 782, 7th Floor, Plot no. 6
    Vegas Mall, Sector-14, Dwarka,
    New Delhi - 110075

Level 3:

• If your query is still not resolved within 15 days, then you can contact to the Nodal Officer (NO).
  • Nodal Officer (NO)
    Telephone No.: 011-61325100
    Email: amul [dot] tyagi [at] saveind [dot] in
    Address: SAVE Financial Services Private Limited
    Unit no. 782, 7th Floor, Plot no. 6
    Vegas Mall, Sector-14, Dwarka,
    New Delhi-110075

Level 4:

• If your query is still not resolved , then you can contact online through Complaint Management System (CMS)
• In case a grievance / complaint is still not resolved then, you can approach Department of Non-Banking Supervision.
  • Department of Non-Banking Supervision
    Address: Reserve Bank of India,
    Department of Non-Banking Supervision,
    (Complaint Redressal Cell)
    6, Sansad Marg, New Delhi-110001

Regional Offices Contacts

Sr. No.	Region	Address
1	Noida	H-221 Infinity Tower,, Office No B-02, Sector- 63, NOIDA 201309 UP, Gautam Budh Nagar, Uttar Pradesh 201309
2	Mathura	2"d Floor, B-15, Pari Plaza, Radhika Vihar Phase-2, Near Moti Manzil, Mathura, Uttar Pradesh 281004
3	Gurgaon	MM Tower, 2nd Floor, Back side.. Plot No. 1032 A/1, Railway Road Gurgaon, Haryana-122012, Gurugram, Haryana 122012
4	Faridabad	Shop No. 8 First Floor, Plot No 5_R_1, BK chowk, NIT Faridabad, Haryana,, 121001, Faridabad, Haryana 121001
5	Bihar Sharif	Manoj Complex, 3rd Floor, Opposite LIC Office, Bihar Sharif, Bihar Sharif., Bihar 803101
6	Varanasi	1st Floor, S 2/639-18 Hashmi Complex near JP Mehta Inter collage, Club Road Varanasi, Varanasi cantt, Uttar Pradesh- 221002
7	Agra	Shop No-4,2"d Floor, Block No-38/4, Samraddhi Tower Sanjay place, Agra. Uttar Pradesh 282002
8	Lucknow	401 A Block, Rohit Bhawan, Sapru Marg, Lucknow, Uttar Pradesh, 226001, Lucknow, Uttar Pradesh 226001
9	Gorakhpur	2nd Floor, Santosh Arcade, Passport office building B block, Basharatpur, Medical collage road, Gorakhpur - 273004
10	Purnia	2nd floor, Ravindra Bhawan K Hat Thana Chauk, Purnia-Bihar-854301, Purnia, Bihar 854301

Grievance/Nodal Officers Contacts

Sr. No.	Officers	Names	Contact No.	Emails
1	Nodal Officer	Sourav Kumar	011-61325100	Cs [dot] sfspl [at] savefinance [dot] in
2	Grievance Redressal Officer	Mr. Pintu Kumar Thakur	011-61325100	grievance [at] savefinance [dot] in

Offices Contacts

Sr. No.	Offices	Contact No.	Address
1	Regional Office	011-61324000, 011-61322000	2nd Floor Save Tower, AP Colony, Gaya - 823001, Bihar
2	Corporate Office	011-61325100	Unit 782, 7th Floor, Vegas Mall, Plot No. 6, Sector 14, Dwarka, New Delhi, South West Delhi 110075

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