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SBI Credit Cards Customer Care No. 1860 180 1290
Organization:
Toll free Number(s):
1800 180 1290 (Toll Free, SBI Cards)
1800 180 1295 (IRCTC SBI Platinum Card)
1800 1111 09 (To Block Your Card)
All India Number(s):
1860 180 1290 (Customer Helpline No., 8am - 8 pm, Mon-Sat)
1860 500 1290 (Customer Support)
1860 180 7777 (Escalate Your Query)
5676791 (SMS Services)
39 02 02 02 (Call With City Your STD Code)
8080 94 5040 (Missed Call/Whatsapp - Register For Card No.)
Website:
IVRS Menu: 1860 180 1290
Select your preferred language,
- Press 1- For information about your credit card
- Press 2- To report lost or stolen card, or unauthorized transaction on your card
- Press 4- To apply or check application status
- Press 6- To generate pin
- customercare [at] sbicard [dot] com (For customer support)
SBI Card (IVRS Flow)
Important Links
- Login / Pay Now / Report Lost Card / View Card Statement / Book Flexipay
- Frequently Asked Questions
- Customer Support
- Help/Support
- For Non SBI Card holders
Install App
Lost or Stolen Card
Through Contact No.
-
Dial 18605001290, 18601801290, 39020202 (Prefix your local STD code) or 18001801290 (toll free)
Through SMS
- SMS Block XXXX to 5676791 from your registered mobile number
- XXXX is last 4 digits of SBI Card
- Send the transaction details on 9223008333 to block your card
Through Online
- Log on to sbicard.com and instantly block your card by clicking on And Block Lost \Stolen Card And
SMS Service
| Sr No. | Service Name | Send an SMS to 5676791 |
|---|---|---|
| 1 | Balance enquiry | BAL XXXX |
| 2 | Available credit and cash limit | AVAIL XXXX |
| 3 | Block your lost or stolen card | BLOCK XXXX |
| 4 | Last payment status | PAYMENT XXXX |
| 5 | Reward point summary | REWARD XXXX |
| 6 | Subscribe to e-statement | ESTMT XXXX |
| 7 | Request for duplicate statement | DSTMT XXXX MM (Statement Month in MM) |
Missed Call Service
| Sr No. | Service Name | Virtual mobile number |
|---|---|---|
| 1 | Balance Enquiry | Give a missed call at 8422845512 |
| 2 | Available Credit and Cash Limit | Give a missed call at 8422845513 |
| 3 | Reward Point Summary | Give a missed call at 8422845514 |
| 4 | Last Payment Status | Give a missed call at 8422845515 |
| 5 | Download App | Give a missed call at 9594666659 |
Credit Card Offices Locations
Same For all Locations
- Contact number: 1800 180 1290 (toll free) / Dial 39 02 02 02 (prefix local STD code)
- Monday to Saturday : 10 am to 4 pm|Not open on 2nd and 4th Saturdays of the month
| Sr No. | City | Address SBI Card |
|---|---|---|
| 1 | Kolkata | 3rd floor, Block A, Apeejay House, 15 Park Street, Kolkata, West Bengal, India - 700 016 |
| 2 | Chennai | 4th Floor, KRC Commerzone, Mount Poonamallee High Road, Porur, Chennai, Tamil Nadu – 600116, India |
| 3 | Delhi | Fourth Floor, Unit No. 401,402, Aggarwal Millennium Tower, E-1,2,3- Netaji Subhash Palace, Wazirpur, Delhi, New Delhi, India -34 |
| 4 | Ahmedabad | No.117, 2nd Lobby,1st Floor, Sakar – IX Building, Ashram Road, (Beside Old RBI), Navrangpura, Ahmedabad India-380009 |
| 5 | Hyderabad | Unit Nos. 3C, 3D And 3E, 3rd Floor, Queens Plaza, 1-8-382, Queens Plaza S.P. Road, Secunderabad, Telangana, India-500003 |
| 6 | Bangalore | Unit Nos. 1001 – 1002, 10th Floor, A- Block, Embassy Heights, 13, Magrath Road, Ashok Nagar, Bangalore, Karnataka, India-560050 |
| 7 | Lucknow | 3rd Floor, TC-14, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh, India-226016 |
| 8 | Jaipur | 409, 4th Floor, Corporate Park, Ajmer Road, Jaipur, Rajasthan, India-302006 |
| 9 | Chandigarh | 1st Floor, Plot No-57, Industrial Area, Phase-1, Chandigarh, Chandigarh, India-160002 |
| 10 | Mumbai | 301-B, 3rd Floor, Silver Utopia, Cardinal Gracious Road (Guru Hargovindji Road), Andheri East, Chakala, Mumbai, Mumbai Rural, Maharashtra, India- 400059 |
| 11 | Pune | 6th Floor, Suyog Platinum (Adjacent to Conrad Hotel), Mangaldas Road, Pune, Maharashtra, India- 411001 |
| 12 | Bhubaneshwar | Plot No-766, Shaheed Nagar, Bhubaneshwar, Orrisa, India-751007 |
| 13 | Gurgaon | 10th to 12th Floors, DLF Infinity Towers, Tower C, Block 2, Building 3, DLF Cyber City, Gurgaon, Haryana, India-122002 |
| 14 | Gurgaon | 2nd Floor, DLF Infinity Towers, Tower B, Block 2, Building 4, DLF Cyber City, Gurgaon, Haryana, India-122002 |
Grievance Redressal
Level 1
You can register your grievances with various channels:
- By calling or email customer support helpline, which are already given above.
- Or you can contact customer care through web-based platform
- Or SBI Card Mobile App.
- You can also contact customer care by sending letters through post/courier/fax.
- SBI Cards And Payment Services Ltd.
DLF Infinity Towers, Tower C,12th
Floor, Block 2, Building 3,
DLF Cyber City, Gurgaon -
122002(Haryana) India,
Fax No.: 0124-4588939
- SBI Cards And Payment Services Ltd.
- Also through social media channels.
- You can also go to Walk-in desk locations.
- Working Hours- 10.00 am - 4.00 pm at SBI Branch
- Working Hours-10.00 am - 6.00 pm at SBI Card
- Office Closed on 2nd and 4th Saturday Closed on all Sundays and National Holidays
| Sr No. | City | Address |
|---|---|---|
| 1 | Ahmedabad | SBI Card, No 117, 1 st Floor, Lobby-2, Sakar IX, Ashram Road, Ahmedabad, Gujarat- 380 009 |
| 2 | Aurangabad | State Bank of India, 418 Plot no 1, Town Center, CIDCO, Aurangabad, Maharashtra- 431003 |
| 3 | Bangalore | SBI Card, Unit No. 1002, 10th FLOOR, 'A' Block, 'EMBASSY HEIGHTS', No.13, Magrath Road, Bangalore 560 025 |
| 4 | Bhopal | SBI Shivaji Nagar Branch, Near 7 Number Stop, Bhopal, Madhya Pradesh -462016 |
| 5 | Chandigarh | State Bank of India, 2nd Floor, SCO No. 2915/16, SEC- 22 C (OPP J W Marriot Hotel), Chandigarh- 160022 |
| 6 | Chennai | SBI Card, 4 th Floor, Tower B KRS Commerzone Mount Poonamallee Road, Porur, Chennai -600116 |
| 7 | Chennai SBI Parktown | State Bank of India, CLS Building, 68 Eveining Bazar Road, Parktown, Chennai-600003 |
| 8 | Cochin | State Bank of India, CSL Complex Broadway, Ernakulam-682031 |
| 9 | Coimbatore | SBI Cards And Payment Services Limited, Old No 8, Ne no 19, Door No:141, 3 rd Floor, Diwan Bahadur Road, R.S Puram West, Coimbatore-641002 |
| 10 | Guntur | State Bank of India, Main Branch, Collector Office Road, Kanna Vari Thota, Guntur 522004 |
| 11 | Guwahati | SBI Dispur Branch, Ground Floor, Opp. Assam Secretariat, Dispur, Guwahati-781006 |
| 12 | Gurgaon | SBI Card, Infinity Towers, Tower C, 11th Floor, DLF Cyber City, DLF Phase 2, Gurgaon, Haryana-122002 |
| 13 | Hyderabad | SBI Card, Unit Nos. 3C, 3D And 3E, 3rd Floor, Queens Plaza, 1-8-382, Queens Plaza, S.P. Road, Secunderabad, Telangana-500003 |
| 14 | Indore | SBI GPO Main Branch, Near GPO Post Office, AB Road Indore-452001 |
| 15 | Jabalpur | State Bank of India Civil Lines Main Branch Opposite Rishi Regency Jabalpur 482001 |
| 16 | Jaipur | State Bank of India, Amrapali circle Branch, Rainbow Tower, Vaishali Nagar, Jaipur - 302021 |
| 17 | Jaipur | State Bank of India, Hawa Sarak, Civil Lines, 22 Godown, Jaipur - 302006 |
| 18 | Jamshedpur | State Bank of India, Sakchi Branch, 108, Sayon Complex SNP Area, Sakchi, Jamshedpur 831 001 |
| 19 | Kanpur | State Bank of India Main Branch, Block 1 Opp. BSNL Building, Kanpur-208001 |
| 20 | Kolkata | SBI Card, Block-A, 3rd Floor, Apeejay House, No-15, Park Street, Landmark -Next to Park Hotel, Kolkata - 700016 |
| 21 | Lucknow | State Bank of India, Chowk Branch, opposite Koneshwar Mandir, Lucknow – 226003 |
| 22 | Ludhiana | State Bank of India - Main Branch, Civil Lines, Near Fountain Chowk, Ludhiana-141001 |
| 23 | Mumbai | SBI Card,301, B 3rd floor Silver Utopia Chakala Opp P And G plaza Andheri –East Mumbai - 400099 |
| 24 | Mumbai Corporate Center | State Bank Of India, Madam Cama Road Branch, State Bank Bhavan Nariman Point Mumbai 400021 |
| 25 | Mysore | State Bank of India, Brindavan Extension Branch, KRS Road, Mysore-Karnataka-570020 |
| 26 | Nashik | State bank of India. Mico Circle Branch, Plot No 177-D, Shop No 1, Shanta Madhav Sankul. Opposite Hundai Showroom, Nashik -422002 |
| 27 | New Delhi | State Bank of India, B Block, SBI LHO, 11 Parliament Street, New Delhi -1 |
| 28 | New Delhi | SBI Cards, 401,402 Fourth Floor Aggarwal Millennium Tower, E-1,2,3, Netaji Subhash Palace Wazirpur Near BTW, New Delhi-110034 |
| 29 | Nagpur | State Bank of India, farmland Rajmachi, road branch Ramdaspeth Nagpur-440010 |
| 30 | Patna | State Bank of India, Anandpuri Branch, Patna-Bihar-800001 |
| 31 | Pune | SBI Card office, 6th Floor Suyog Platinum (Adjacent to Conard Hotel) Mangaldas Road Pune - 411001 |
| 32 | Raipur | State Bank of India, Main Branch, Jai Stambh chowk, Raipur 492 001 |
| 33 | Rajkot | State Bank of India Bank 1st Floor Anmol Arcade Amin Marg, Axar Marg, Gujarat housing board Kotecha nagar Rajkot Gujarat 3600001 |
| 34 | Surat | State Bank of India Main Road Chowk Bazaar Surat Gujarat 395003 |
| 35 | Tiruchirappalli | Randstand India,1 st Floor, Kingstone Park, SBI Ramalinga Nagar Branch Upstairs, Aruna Theater Opposite Puthur High Road, Trichy-17 |
| 36 | Trivandrum | SBI Puthenchanthai Branch, Prasanthi Mansiaon MG Road, Opp to Ayurveda college, Trivandrum -695001 |
| 37 | Tirupati | SBI Main Branch, Behind Govindarajula Temple, Chittor(dt), Tirupati -517501 |
| 38 | Vadodara | State Bank of India BIDC branch, gorwa, Vadodara, Gujarat - 390016 |
| 39 | Vijayawada | State Bank of India, Brindavan Colony Branch, BSNL Micro wave Building MG Road, Vijayawada-520010 |
| 40 | Vishakhapatnam | State Bank of India, Main Branch, Rednam Gardens, Old jail road, Vishakhapatnam 530002 |
Level 2
If a customer is not satisfied with the resolution provided by all above channels, contact Nodal Officer, you can contact Nodal Officer by email, sending letters and also by telephone
- Email: - Nodalofficer [at] sbicard [dot] com
By Post: Nodal Officer, SBI Card PO Bag 28- GPO,
New Delhi-110001
Helpline: - 1860-180-7777
Level 3
In case customer is still not satisfied with the solution provided by Nodal officer, contact Principal Nodal Officer
- Email: Principal NodalOfficer [at] sbicard [dot] com
Level 4
Even after getting a response from Principal Nodal Officer, if you are not satisfied and wants to further escalate your grievance, email to the Customer Services Head.
- CustomerServiceHead [at] sbicard [dot] com
After all these process, if you areis still facing issue, you can directly contact to Banking Ombudsman.
Form Center
Office Address
| Sr No. | Office Name | Address |
|---|---|---|
| 1 | Registered Office | SBI Cards and Payment Services Limited Unit 401 And 402, 04th Floor, Aggarwal Millennium Tower, E-1,2,3 Netaji Subhash Place, Wazirpur, New Delhi 110034. |
| 2 | Head Office | DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurugram - 122002, Haryana, India Tel: 0124-4589803 |