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SBI Customer Care No. 1800 1234

SBI Customer Care No. 1800 1234

  • 25 Oct, 2024 05:10 AM

Organization: 

SBI(State Bank of India)

Toll free Number(s): 

1800 1234 (Phone Banking, 24x7)

1800 2100 (Alternate Phone Banking No.)

1800 11 22 11 (Customer Support, 24x7)

1800 425 3800 (Helpline Number, 24x7)

1800 1111 09 (To block your card/Unauthorized transaction)

1800 180 1290 (Credit Cards)

All India Number(s): 

1860 180 1290 (Credit cards)

080-2659 9990 (Customer Care-24x7)

90226 90226 (WhatsApp Support)

94491 12211 (For reporting Unauthorised Electronic transactions)

92237 66666 ("BAL"CALL/SMS)

92238 66666 ("BAL" SMS)

8008 20 20 20 (Unhappy with services-SMS)

8422 8455 15 (Status of Credit card last payment)

8422 8455 13 (Available Credit limit)

Website: 

Check Official Website

IVRS Menu: 1800 1234 / 1800 2100

Select your preferred language: Hindi, English & for other language press 9

  • Press 0- To block your atm card, upi, internet banking.
  • Press 1- To get account balance and statement.
  • Press 2- For atm card and check book services.
  • Press 3- For sbi yono, internet banking and interest certificate.
  • Press 4- For loans deposits, feedback and complaints.

Emails

Install App

Important Links

Other Services Helpline No.

Sr No Support provided for Toll Free Number
1 For unauthorised transaction reporting) 1800 1111 09
2 SBI YONO 1800 1111 01
3 Pensioners 1800 11 0009
4 PMJDY 1800 11 0001
5 SBI FASTag 1800 11 0018
6 GST 1800 11 2017
7 Home Loan 1800 11 2018
8 Income Tax Refund Orders (ITRO) 1800 425 9760
9 Wealth & Platinum customers 1800 8900
10 SBI Doorstep Banking Services 1800 1111 03
11 Helpline for Senior Citizen & Differently abled Customers 1800 8888
12 Other National Toll Free No. For PMJDY 1800 11 0001/ 1800 180 1111

Registered With WhatsApp Banking

If registration is successful then you will get a confirmation message on your Whatsapp linked to your registered mobile number.

For SBI cards related queries, please contact SBI Cards Customer Care

SMS Services / Missed Call Banking

Sr No. Service Name Keywords
1 If Unhappy with servicws Unhappy with services: SMS UNHAPPY to 8008202020
2 One Time Registration Process Send SMS, ‘REG Account Number’ to 7208933148
3 Balance Enquiry Missed Call or send an SMS ‘BAL’ to 9223766666
4 MOD Balance Enquiry Send SMS “MODBAL” to “9223766666” to get available balance and MOD
balance as response through SMS
5 Mini Statement Missed Call or send an SMS ‘MSTMT’ to 9223766666
6 Cheque Book Request Acknowledgement Send message "CHQREQ" to 7208933145
7 E-Statement – last 6 month Send an SMS ‘ESTMT <space> <Account Number> <space> <code> to 7208933145
8 Education Loan Interest Certificate Send SMS ELI <space> <Account Number> <space> <code> to 7208933145
9 Home Loan Interest Certificate Send SMS HLI <space> <Account Number> <space> <code> to 7208933145
10 Full list of Services Send SMS “HELP” to “7208933145” 
11 Language Change (Hindi/English) For Language Change (Hindi/English) send message Hindi for Hindi language & English
for English language to 7208933148
12 Green Pin Send SMS from registered mobile number in the below format,
PIN CCCC AAAA to 567676
13 Loans SMS ‘HOME’ /‘CAR’/ ‘Personal’/ ‘Gold’ / ‘SME’ to 7208933145
7208933140 for Home Loan
7208933141 for Car Loan
7208933143 for Gold Loan
7208933142 for Personal Loan
7208933144 for SME
14 PM Social Security Schemes PMJJBY/PMSBY(space)A/CNO(space)RELATIONSHIP_WITH_NOMINEE(space)NOMINEEDOB(DDMMYYYY)(space)NOMINEE_FIRSTNAME(space)NOMINEE_LASTNAME to 7208933145
15 De-Registration Process SMS ‘DREG ’ to 7208933148

Grievances Redressal Offices Contacts

Addresses And Helpline Nos Of Grievances Redressal Cell At Local Head Offices

Sr No. Circle Name Contact No. Grievance Cell E-mail Address Circle Addresses
1 Ahmedabad 079-25506050, 079-25509103 agmcustomer [dot] lhoahm [at] sbi [dot] co [dot] in
 State Bank of India,
Local Head Office,
Lal Darwaja,
Ahmedabad-380 001
2 Amaravati 040-23387350, 040-23387268

agmcustomer [dot] lhoand [at] sbi [dot] co [dot] in

State Bank of India,
Local Head Office(Andhra),
Amaravati Circle,
Hybank Towers,
Gun Foundary,
Hyderbad-500 001
3 Bangaluru 080-25943126 agmcustomer [dot] lhoban [at] sbi [dot] co [dot] in State Bank of India,
Local Head Office,
65, St. Mark's Road,
Bangalore-560 001.
4 Bhopal 0755-2575226, 0755-2575229 agmcustomer [dot] lhobho [at] sbi [dot] co [dot] in State Bank of India,
Local Head Office,
Hoshangabad Road,
Bhopal-462 011
5 Bhubaneswar  0674-2600554, 0674-2600682 agmcustomer [dot] lhobhu [at] sbi [dot] co [dot] in State Bank of India,
Local Head Office ,
111/1, Pandit Jawaharlal Nehru Marg,
Bhubaneswar - 751 001.
6 Chandigarh 0172-4567120, 0172-4567075 agmcustomer [dot] lhocha [at] sbi [dot] co [dot] in State Bank of India,
Local Head Office,
Sector-17-A, Chandigarh-160 017
7 Chennai 044-28308409, 044-28308488 agmcustomer [dot] lhoche [at] sbi [dot] co [dot] in State Bank of India,
Local Head Office,
Circletop House,
Aparna Complex,
16 , College Lane,
Chennai-600 006.
8 Delhi 011-23407121, 011-23407227 agmcustomer [dot] lhodel [at] sbi [dot] co [dot] in State Bank of India,
Local Head Office,
11, Parliament Street,
New Delhi-110 001.
9 Guwahati  0361-2237663, 0361-2237513 agmcustomer [dot] lhoguw [at] sbi [dot] co [dot] in State Bank of India,
Local Head Office,
Opp. Assam Sachivalay,
G S Road, Dispur,
Guwahati - 781006
10 Hyderabad  040-23466513, 040-24751010 agmcustomer [dot] lhohyd [at] sbi [dot] co [dot] in State Bank of India,
Local Head Office,
Bank Street, Koti,
Hyderabad - 500 095.
11 Jaipur 0141-2256326 agmcustomer [dot] lhojai [at] sbi [dot] co [dot] in State Bank of India,
Local Head Office,
Near Udyog Bhavan,
Tilak Marg, C-Scheme,
Jaipur - 302 005.
12 Kolkata 033-22489333, 9674710403 agmcustomer [dot] lhokol [at] sbi [dot] co [dot] in State Bank of India,
Local Head Office,
'Samriddhi Bhavan,
1, Strand Road ,
Kolkata-700 001.
13 Lucknow 0522-2295391, 0522-2295392, 0522-2295395 agmcustomer [dot] lholuc [at] sbi [dot] co [dot] in State Bank of India,
Local Head Office,
Motimahal Marg,
Hazratganj,
Lucknow-226 001.
14 Maharashtra 022-26445626, 022-67514142, 022-67514137 agmcustomer [dot] lhomah [at] sbi [dot] co [dot] in State Bank of India,
Local Head Office,
“Synergy”, B.K.C.,
Mumbai-400 051.
15 Mumbai Metro 022-26445863, 022-26445864 agmcustomer [dot] lhomum [at] sbi [dot] co [dot] in State Bank of India ,
Mumbai Metro (A&BU),
“Synergy”, B.K.C.,
Mumbai-400 051.
16 Patna 0612-2219469 agmcustomer [dot] lhopat [at] sbi [dot] co [dot] in State Bank of India,
Local Head Office,
West of Gandhi Maidan,
Patna-800 001.
17 Thiruvananthapuram 0471-2192666, 945701600 agmcustomer [dot] lhotri [at] sbi [dot] co [dot] in State Bank of India,
Local Head Office,
Poojappura
Thiruvananthapuram, Pin-695 012

Network Grievance Redressal Nodal Officer

Email: agmcustomer [dot] lhoahm [at] sbi [dot] co [dot] in (Same for all network locations)

0172-4567423, 0172-4562402 0172-4567120, 0172-4567075
Sr No Network Nodal Officer Telephone Number Fax Number Grievance Cell Telephone No. Address
Ahmedabad
1 General Manager NW-I 079-25506577     State Bank of India, Local Head Office, Lal Darwaja, Ahmedabad - 380001
2 General Manager NW-II 079-25500673    
3 General Manager NW-III 079-25506705 079-25507613 079-25506050, 079-25509103
Amaravati
4 General Manager NW-I 040-23387873   State Bank of India, Local Head Office (Andhra), Amaravati Circle, Hybank Towers, Gun Houndary, Hyderabad - 500001
5 General Manager NW-II 040-23387235    
6 General Manager NW-III 040-23387373 040- 23387350, 040- 23387268
Bengaluru
7 General Manager NW-I 080-22249005   State Bank of India, Local Head Office, 65, St. Mark's Road, Bangalore - 560001
8 General Manager NW-II 080-25943155, 080-25943038  
9 General Manager NW-III 080-25943584 080-25943126
Bhopal
10 General Manager NW-I 0755-2575279     State Bank of India, Local Head Office, Hoshangabad Road, Bhopal - 462011
11 General Manager NW-II 0755-2575714    
12 General Manager NW-III 0755-2570018   0755-2575226, 0755-2575537
Bhubaneswar
13 General Manager NW-I 0674-2600506   State Bank of India, Local Head Office, 111/1, Pandit Jawahar Lal Nehru Marg, Bhubaneswar - 751001
14 General Manager NW-II 0674-2600507 0674-2600682
Chandigarh
15 General Manager NW-I 0172-4567602   State Bank of India, Local Head Office, Sector - 17 A, Chandigarh - 160017
16 General Manager NW-II 0172-4567652  
17 General Manager NW-III 0172-4567682
Chennai
18 General Manager NW-I 044-28308718   State Bank of India, Local Head Office, Circletop House, Aparna Complex, 16, College Lane, Chennai -600006
19 General Manager NW-II 044-28308818  
20 General Manager NW-III 044-28308956 044-28308688 , 044-28308809
New Delhi
21 General Manager NW-I 011-23407100   State Bank of India, Local Head Office, 11, Parliament Street, New Delhi - 110001
22 General Manager NW-II 011-23408002  
23 General Manager NW-III 011-23407680 011-23407121, 011-23407227
Guwahati
24 General Manager NW-I 0361-2237556   State Bank of India, Loacal Head Office, Opp. Assam Sachivalay, G S Road, Dispur, Guwahati - 781006
25 General Manager NW-II 0361-2237531 0361-2237663, 0361-2237513
Hyderabad
26 General Manager NW-I 040-23466511 040-24756988   State Bank of India Local Head Office, Bank Street, Koti, Hyderabad - 500 095
27 General Manager NW-II 040-23466521 040-23466524 040-23466513, 040-24751010
Jaipur
28 General Manager NW-I 0141-2256303   State Bank of India, Local Head Office, Near Udyog Bhavan, Tilak Marg, C - Scheme, Jaipur - 302005
29 General Manager NW-II 0141-2256305  
30 General Manager NW-III 0141-2256381 0141-2256103
Kolkata
31 General Manager - NW-1 033-22438241   State Bank of India, Local Head Office, Samriddhi Bhavan, 1, Strand Road, Kolkata - 700001
32 General Manager - NW-2 033-22435743 033-22108322  
33 General Manager - NW-3 033-22436524 033-22489333, 9674710403
Lucknow
34 General Manager - NW-1 0522 - 2295142   State Bank of India, Local Head Office, Motimahal Marg, Hazratganj, Lucknow - 226001
35 General Manager - NW-2 0522 - 2200316 0522-2295392,9076603495
36 General Manager - NW-3 0522 - 2295132 9076603496
Maharashtra
37 General Manager NW-I 022-26445506   SBI, "Synergy", Plot No - C-6, G Block, Bandra Kurla Complex, Bandra ( E ), Mumbai - 400051.
38 General Manager NW-II 022-67514507  
39 General Manager NW-III 022-67514512 022-26445124
Mumbai Metro
40 General Manager NW-I 022-67514403 022-26444401   SBI, "Synergy", Plot No - C-6, G Block, Bandra Kurla Complex, Bandra ( E ), Mumbai - 400051.
41 General Manager NW-II 022- 67514407 022-26445402 022-26445863, 022-26445864
Patna
42 General Manager NW-I 0612-2219179   State Bank of India, Local Head Office, West of Gandhi Maidan, Patna - 800001
43 General Manager NW-II 0612-2209005  
44 General Manager NW-III 0612-2209008 0612-2219469
Thiruvananthapuram
45 General Manager NW-I 0471-2192604   State Bank of India, Local Head Office, Poojappura, Thiruvananthapuram - 695012
45 General Manager NW-II 0471-2192605  
46 General Manager NW-III 0471-2192606 0471-2192666
Toll Free Nos.: 18001234 , 18002100, 1800112211, 18004253800. Toll number: 080-26599990
Designated e-mail addresses for loding complaints: customercare [at] sbi [dot] co [dot] in, contactcentre [at] sbi [dot] co [dot] in
Designated number for SMS Unhappy Service: 8008202020
SMS to be sent to 567676 for complaint status.

Principal Nodal Officer

Customer Service Department,
State Bank of India,
State Bank Bhavan, 16th Floor
Madam Cama Road,
Mumbai 400 021,
Contact No:  022-22741216
Email ID - gm [dot] customer [at] sbi [dot] co [dot] in.

If the above designated contacts is not resolving your query, you can directly contact to the Complaint Management System (CMS) OR can contact Address & Area of Operation of RBI Ombudsman .

List of Nodal Officers of Centralised Pension Payment Centre (CPPCs)

For RTGS/NEFT Queries

Location Contact Details E-mail ID Name & Address
Mumbai

NEFT Tel: 022-27560746
RTGS Tel: 022-27560746

 neft [at] sbi [dot] co [dot] in ,
sbirtgs [at] sbi [dot] co [dot] in

Asst. General Manager(IT-PS)
State Bank Global IT Centre, 3rd Floor, C Wing,
Balaji Bhavan, Sector-11, CBD Belapur
Navi Mumbai – 400 614
For more contact details , you can check Customer Facilitation Centres

Other Email

For International Customers

International SMS Services

Sr No. Service Name Keywords
1 One Time Registration Process Send SMS, ‘REG Account Number’ to 918422833333
2 De-Registration Process SMS ‘DREG ’ to 918422833333
3 Balance Enquiry Missed Call or send an SMS ‘BAL’ to 919220055222
4 Mini Statement Missed Call or send an SMS ‘MSTMT’ to 919220055333
5 MOD Balance Enquiry Send SMS “MODBAL” to “919220055222” 
6 Full List of Services Send SMS “HELP” to “918108511111”
7 ATM Card Configuration ATM Card Blocking - To block atm card, send an SMS from registered mobile number as ‘BLOCKXXXX’ to 567676 (XXXX represents last 4 digit of the card number).
Send an SMS ‘SWON/SWOFF ATM/POS/ECOM/INTL/DOM/NFC xxxx(last 4 digits(5 digits in case of NFC) of Customer's debit card no).
to 918422933333
SWON: Switch on
Swoff: Switch off

For NRI - International Toll Free Numbers (ITFNs)

Sr No. Country International Toll Free Number*
1 Australia 1800-012-473
2 Bahrain 80-801-724
3 Belgium 80-076-562
4 Canada 1866-3284-209
5 France 800-740-849
6 Hong Kong 800-932-045
7 Italy 800-789-407
8 Japan 006-633-812-439
9 New Zealand 800-449-909
10 Oman 80075792
11 Qatar 00800100157
12 Russia 810-800-293-010-12
13 South Africa 0800-982-360
14 UAE 800-091-190-05
15 USA 1866-328-4209

*Please do not add Country Code (e.g. +91 or 0091) while dialing the above International Toll Free Numbers

Other customers residing outside India may dial +91-80-26599990 (call rates applicable) to avail services of SBI Contact Centre

NRI Forms Center

NRI Nodal Officer 

In case your query is not resolved and wish to escalate your concern, please contact designated Nodal Officer of your State or Union Territory.

Sr No. State/UT Contact No. Email Address
1 Arunachal Pradesh 0361-2237595 nridesk [dot] guwahati [at] sbi [dot] co [dot] in
2 Assam
3 Manipur
4 Meghalaya
5 Mizoram
6 Nagaland
7 Tripura
8 Telangana 040-23466316 agmnri [dot] lhohyd [at] sbi [dot] co [dot] in
040-23466294 nridesk [dot] hyderabad [at] sbi [dot] co [dot] in
9 Bihar
Jharkhand		 0612-2219077 agmnripb [dot] lhopat [at] sbi [dot] co [dot] in
nridesk [dot] patna [at] sbi [dot] co [dot] in
10 Chandigarh 0172-4567535 agmnri [dot] lhochandigarh [at] sbi [dot] co [dot] in
11 Haryana nridesk [dot] chandigarh [at] sbi [dot] co [dot] in
12 Himachal Pradesh
13 Jammu & Kashmir
14 Punjab
15 Chhattisgarh 0755-2575974 nridesk [dot] bhopal [at] sbi [dot] co [dot] in
16 Madhya Pradesh
17 Delhi 011-23407397 / 011-23407141 agmnri [dot] lhodel [at] sbi [dot] co [dot] in
nridesk [dot] delhi [at] sbi [dot] co [dot] in
18 Haryana (Sonipat/ Faridabad/Gurgaon)
19 Uttrakhand
20 Western Uttar Pradesh
21 Uttar Pradesh
(Other than western UP)		 0522-2295499/ 0522-2295494 nridesk [dot] lucknow [at] sbi [dot] co [dot] in
22 Gujarat 079-25506476 nridesk [dot] ahmedabad [at] sbi [dot] co [dot] in
23 Daman & Diu
Dadar Nagar Haveli
24 Karnataka 080-25943152 nridesk [dot] banglore [at] sbi [dot] co [dot] in
25 Kerala and Lakshadweep 0471-2192355/2351836 nridesk [dot] kerela [at] sbi [dot] co [dot] in
26 Maharashtra
(For Mumbai & Raigad district branches)		 022-67514147 nridesk [dot] abumum [at] sbi [dot] co [dot] in
27 Maharashtra
(other than Mumbai & Raigarh District) and Goa 		 022-67514151 nridesk [dot] lhomah [at] sbi [dot] co [dot] in
28 Orissa 0674-2392050 agmnripr [dot] lhobhu [at] sbi [dot] co [dot] in
0674-2392963 nridesk [dot] bhubaneswar [at] sbi [dot] co [dot] in
29 Pondicherry 044-28308761 nridesk [dot] chennai [at] sbi [dot] co [dot] in
30 Tamil Nadu 044-28308768
31 West Bengal  033-22131707 agmnripb [dot] lhokol [at] sbi [dot] co [dot] in
32 Andaman and Nicobar Islands nridesk [dot] lhokol [at] sbi [dot] co [dot] in , cmnri [dot] lhokol [at] sbi [dot] co [dot] in
33 Rajasthan 0141-2256280 nridesk [dot] jaipur [at] sbi [dot] co [dot] in
34 Andhra Pradesh 040-23387491 nridesk [dot] lhoand [at] sbi [dot] co [dot] in

Contact Details of Relationship Mangers at Representative Offices (ROs)

Sr No. Representative Office Telephone No. Fax No. Email Id Address
1 State Bank of India, Representative Office, Dubai,UAE
+971 43537336
 +971 43536199 cro [dot] rodubai [at] sbi [dot] co [dot] in ,
dubai [at] sbi [dot] co [dot] in		 State Bank of India,
Representative Office,
P.O. Box - 126959
Room No. 110, 1st Floor,
The Business Center,
Khalid Bin Walid Road (Bur Juman Metro Station Exit 4), Bur Dubai,
2 State Bank of India, Representative Office, Abu Dhabi, UAE +971 24469488
 +971 24469489 sbi [dot] roabudhabi [at] statebank [dot] com State Bank of India,
Representative Office,
P.O. Box - 111783,
Office 2303, Commercial Tower (Tower A),
Behind City Seasons Hotel /
Honda Showroom, Electra Road,
Abu Dhabi, UAE

Corporate Centre

Sr No. Name Contact Details
1 Customer Service Department The Dy General Manager
Customer Service Department,
State Bank of India,
State Bank Bhavan, 16th Floor
Madam Cama Road,
Mumbai 400 021,
Fax: 022-22742431
2 Corporate Centre The Chairman
State Bank of India,
State Bank Bhavan,
Madam Cama Road,
Mumbai 400 021
Fax: 022-22742430

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