Standard Chartered Bank Customer Care No. 1800 258 6465

Organization: 

Toll free Number(s): 

1800 2586 465 (For unauthorised/suspicious transactions)

1800 1024 734 (Alternate No. For any suspicious transactions)

All India Number(s): 

044-6601 2424 (For Contact)

044-3940 2424 (For Query)

Website: 

Check Official Website

IVRS Menu

1800 258 6465, 1800 102 4734
  • Note : Calls related to unauthorised/suspicious transaction will be answered here.
    • Press 1 : For Credit card.
    • Press 2 : For Debit card.
  • Press * : For any other information.
    • Press 1 : If you hold existing relationship with STB.
    • Press 2 : For Application related query.

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Important Links

SMS Service No. (9987123123)

Sr No. Request SMS code
1 Balance enquiry BAL
2 Mini statement TXN
3 Help HELP
4 Available credit limit LIM
5 Statement request STR
6 Payment due date PDD
7 Cheque book request CBR

Phone Banking Helpline Numbers

Phone banking services will be available between 8.00 a.m. to 8.00 p.m. Emergency services like report of loss card, unauthorised transaction, charge dispute, stop payment will continue to be serviced.

(Add City Std Code)

Sr No. Location Contact Details
Write to : Standard Chartered Bank,
Customer Care Unit, 19 Rajaji Salai, Chennai 600 001
Call us : Premium Banking helpline services.
Email : customer [dot] care [at] sc [dot] com
(7 days a week, 24 hours a day)
Personal Banking
1 Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune 6601 4444 / 3940 4444
2 Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara. 6601 444
3 Bhopal, Chandigarh, Cochin/Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat. 3940 444 / 6601 444
4 Gurgaon, Noida, Mathura, Dehradun, Saharanpur 011-66014444 / 011-39404444
5 Jalgaon 022-66014444 / 022-39404444
6 Guwahati, Cuttack, Siliguri 033-66014444 / 033-39404444
7 Mysore 080-66014444 / 080-39404444
8 Thiruvananthpuram, Vishakhapatnam 044-66014444 / 044-39404444
9 Proddatur 040-66014444 / 040-39404444
Premium Banking Helpline
10 Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi, Pune 6601 1500 / 3940 1500
11 Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara. 6601 150
12 Bhopal, Chandigarh, Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat. 3940 150 / 6601 150
13 Gurgaon, Noida, Mathura, Dehradun, Saharanpur 011-66011500 / 011-39401500
14 Jalgaon, Thane 022-66011500 / 022-39401500
15 Guwahati, Cuttack, Siliguri 033-66011500 / 033-39401500
16 Mysore 080-66011500 / 080-39401500
17 Thiruvananthpuram, Vishakhapatnam 044-66011500 / 044-39401500
18 Proddatur 040-66011500 / 040-39401500
Priority Banking Helpline
19 Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, Delhi, Pune 6601 2424 / 3940 2424
20 Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara. 6601 242
21 Bhopal, Chandigarh, Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat. 3940 242 / 6601 242
22 Gurgaon, Noida, Mathura, Dehradun, Saharanpur 011-66012424 / 011-39402424
23 Jalgaon, Thane 022-66012424 / 022-39402424
24 Guwahati, Howrah, Siliguri 033-66012424 / 033-39402424
25 Proddatur 040-66012424 / 040-39402424
Business Banking Helpline Numbers
26 Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune 66011616 / 39401616
27 Allahabad, Amritsar, Bhubaneshwar, Ernakulam, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara 66011616
28 Bhopal, Chandigarh, Cochin/Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat 39401616 / 66011616
29 Gurgaon, Noida, Dehradun, Saharanpur 011-66011616 / 011-39401616
30 Jalgaon 022-66011616 / 022-39401616
31 Guwahati, Siliguri 033-66011616 / 033-39401616
32 Mysore 080-66011616 / 080-39401616
33 Thiruvananthpuram, Vishakhapatnam 044-66011616 / 044-39401616
34 Proddatur 040-66011616 / 040-39401616
35 Toll Free Number 180030001616

Priority Banking Centres

Sr No. State Contact Details Address
1 New Delhi 011-41524300 , 011-41524301, 011-41524302, 011-41524303 Narain Manzil , 23,Barakhamba Road, New Delhi -110001
2 New Delhi 011-41731523 B-68, 1st Floor , Greater Kailash Part 1, New Delhi -110048
3 New Delhi 011-41501536 10, Sansad Marg , New Delhi – 110001
4 Chennai 044-28160404 / 044-28160405 Sagas Amar Court, Ist Floor ,59, G N Chetty Road, T Nagar Chennai 600017
5 Chennai 044-28219661 / 044-28219662 No,1 Haddows Road, Chennai 600 006 
6 Bangalore 080-25594043 26-27 Raheja Towers, 138 MG Road, Bangalore 560001
7 Bangalore 080-67079991 Vaishnavi Serenity, 112 Kormangla Industrial area, 5th Block, Kormangla, Bangalore
8 Hyderabad 040-65545135 6-3-1090, Raj Bhavan Road Somajiguda, Hyderabad 500082
9 Kolkata 033-2268888 41 Chowringhee Road, Kolkata 700016
10 Kolkata 033-22809054 21 A , Shakespeare Sarani, Kolkata 700017
Country Hotline
11 Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune 6601 2424 / 3940 2424 -
12 Allahabad, Amritsar, Bhopal, Bhubaneshwar, Chandigarh, Cochin , Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna , Rajkot, Surat, Vadodara 3940 242 / 6601 242 -
13 Gurgaon, Noida 011-66012424 / 011-39402424 -

SME Banking Service Centres

Sr No. State Name Contact Numbers
1 Allahabad, Amritsar, Bhopal, Bhubaneshwar, Chandigarh, Cochin ,
Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow,
Ludhiana, Nagpur, Patna, Rajkot, Surat
39401616 / 66011616
2 Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune 39401616 / 66011616
3 Gurgaon, Noida 011-39401616 / 011-66011616
4 Jalgaon, Guwahati, Mysore, Thiruvananthpuram, Vishakhapatnam, Proddatur,
Dehradun, Saharanpur, Siliguri
1800-3000-1616

Zonewise Branches Contact Detail

Zonewise Branch Swift Code

Sr No. Branch Name Swift
Code
1 North Zone SCBLINBBXXX
2 East Zone SCBLINBBXXX
3 West Zone SCBLINBBXXX
4 South Zone SCBLINBBXXX

North Zone

Regional Service Head Email : Harsh [dot] Sehgal [at] sc [dot] com

Branch
Code
Statte City Branch Name Branch Manager
Email
IFSC MICR
700 Chandigarh Chandigarh Chandigarh vishal [dot] mittal [at] Sc [dot] com SCBL0036035 160036001
522 NCT Of Delhi Delhi Barakhamba Road rupanshu [dot] sharma [at] sc [dot] com SCBL0036020 110036002
537 NCT Of Delhi Delhi Basant Lok jyotsana [dot] thakur [at] sc [dot] com SCBL0036045 110036019
524 NCT Of Delhi Delhi Chanakyapuri rajeev [dot] sharma [at] sc [dot] com SCBL0036031 110036013
528 NCT Of Delhi Delhi Defence Colony nitin [dot] chabbra [at] sc [dot] com SCBL0036032 110036008
520 NCT Of Delhi Delhi Express Building, ITO aamish [dot] mehrotra [at] sc [dot] com SCBL0036086 110036020
521 NCT Of Delhi Delhi Greater Kailash abhishek [dot] purohit [at] sc [dot] com SCBL0036033 110036010
523 NCT Of Delhi Delhi Greater Kailash 2 sonakshi [dot] gulati [at] sc [dot] com SCBL0036021 110036003
527 NCT Of Delhi Delhi Green Park Chaitanya [dot] sharma [at] sc [dot] com SCBL0036026 110036015
526 NCT Of Delhi Delhi Hauz Khas neha [dot] khosla [at] sc [dot] com SCBL0036028 110036007
534 NCT Of Delhi Delhi Dwarka kapil [dot] sharma2 [at] sc [dot] com SCBL0036043 110036016
529 NCT Of Delhi Delhi Patel Nagar neeraj [dot] uppal [at] sc [dot] com SCBL0036030 110036009
544 NCT Of Delhi Delhi New Friends Colony yogesh [dot] mishra [at] sc [dot] com SCBL0036034 110036014
532 NCT Of Delhi Delhi Preet Vihar shahzad [dot] sadar [at] sc [dot] com SCBL0036023 110036005
545 NCT Of Delhi Delhi Punjabi Bagh kanika [dot] gupta [at] Sc [dot] com SCBL0036029 110036012
533 NCT Of Delhi Delhi Saket abhishek [dot] barar [at] sc [dot] com SCBL0036042 110036018
525 NCT Of Delhi Delhi Sansad Marg Davinder [dot] yadav [at] Sc [dot] com SCBL0036027 110036011
531 Haryana Gurgaon DLF Gurgaon avneet [dot] kaura [at] sc [dot] com SCBL0036025 110036006
539 Haryana Gurgaon Golf Course Road Ext, Grg amandeepkaur [dot] sidhu [at] sc [dot] com SCBL0036103 110036021
535 Haryana Gurgaon Gurgaon, MGF Nidhi [dot] Paul [at] sc [dot] com SCBL0036041 110036017
543 Punjab Amritsar Amritsar nishant [dot] mehta [at] sc [dot] com SCBL0036038 143036003
715 Punjab Jalandhar Jalandhar Ankush [dot] Sood [at] sc [dot] com SCBL0036040 144036001
703 Punjab Ludhiana Ludhiana rishab [dot] kaul [at] sc [dot] com SCBL0036037 141036002
751 Rajasthan Jaipur Jaipur pragya [dot] khandelwal [at] sc [dot] com SCBL0036039 302036002
770 Rajasthan Jodhpur Jodhpur anirudhsingh [dot] chouhan [at] sc [dot] com SCBL0036097 342036002
760 Rajasthan Udaipur Udaipur bhanushree [dot] upadhyay [at] sc [dot] com SCBL0036096 313036002
825 Uttar Pradesh Agra Agra, Dayal Baugh KunwarNadeem [dot] Solanky [at] sc [dot] com SCBL0036100 282036002
554 Uttar Pradesh Bareilly Bareilly, Nakatia neha [dot] vira [at] sc [dot] com SCBL0036101 243036002
622 Uttar Pradesh Kanpur Kanpur harsimran [dot] bindra [at] sc [dot] com SCBL0036022 208036002
624 Uttar Pradesh Lucknow Lucknow Sidhartha [dot] shukla [at] sc [dot] com SCBL0036036 226036002
551 Uttar Pradesh Mathura Mathura BrijBhushan [dot] Arora [at] sc [dot] com SCBL0036092 281036002
540 Uttar Pradesh Noida Advant Towers Noida batool [dot] zehra [at] sc [dot] com SCBL0036104 110036022
530 Uttar Pradesh Noida Noida bhoomika [dot] chadha [at] sc [dot] com SCBL0036024 110036004
552 Uttar Pradesh Saharanpur Saharanpur shobhit [dot] vashisth [at] sc [dot] com SCBL0036095 247036002
553 Uttarakhand Dehradun Dehradun anjali [dot] arora [at] sc [dot] com SCBL0036094 248036002

East Zone

Regional Service Head Email : Sharmistha [dot] Pyne [at] sc [dot] com

Branch
Code
Statte City Branch Name Branch Manager
Email
IFSC MICR
342 Assam Guwahati Guwahati Manorama [dot] Upadhyay [at] sc [dot] com SCBL0036016 781036002
805 Bihar Patna Patna Aishwarya [dot] Singh [at] sc [dot] com SCBL0036017 800036002
345 Odisha Bhubaneshwar Bhubaneshwar Susmita [dot] Dash [at] sc [dot] com SCBL0036018 751036002
331 West Bengal Kolkata 19 N S Road Atul [dot] Ahuja [at] sc [dot] com SCBL0036008 700036012
332 West Bengal Kolkata Apeejay House Jayabrata [dot] Sihi [at] sc [dot] com SCBL0036009 700036011
336 West Bengal Kolkata Churchlane Ipsita [dot] Adhikari [at] sc [dot] com SCBL0036013 700036014
327 West Bengal Kolkata Gariahat Moushumi [dot] Ghosh [at] sc [dot] com SCBL0036005 700036007
344 West Bengal Kolkata Howrah Arunashish [dot] Biswas [at] sc [dot] com SCBL0036054 700036019
338 West Bengal Kolkata Jodhpur park Kamil-Aktar [dot] Khan [at] sc [dot] com SCBL0036015 700036010
330 West Bengal Kolkata New Alipore Asif [dot] Iqbal [at] sc [dot] com SCBL0036007 700036013
329 West Bengal Kolkata R G Kar Debashis [dot] Dasgupta [at] sc [dot] com SCBL0036006 700036009
334 West Bengal Kolkata S P Mukherjee priyanka [dot] sethi1 [at] sc [dot] com SCBL0036011 700036017
335 West Bengal Kolkata Salt Lake DD Palash [dot] Karmakar [at] sc [dot] com SCBL0036004 700036018
337 West Bengal Kolkata Shakespeare Sarani Sambya [dot] Sanyal [at] sc [dot] com SCBL0036014 700036016
339 West Bengal Siliguri Siliguri Arunashish [dot] Biswas [at] sc [dot] com SCBL0036019 734036002

West Zone

Regional Service Head Email : Sethu [dot] Madhavan [at] sc [dot] com

Branch
Code
Statte City Branch Name Branch Manager
Email
IFSC MICR
233 Gujarat Ahmedabad Ahmedabad Nilesh [dot] Mehta [at] sc [dot] com SCBL0036051 380036002
802 Gujarat Vadodara Vadodara Mayank [dot] Shah [at] sc [dot] com SCBL0036062 390036002
806 Gujarat Rajkot Rajkot Sujit [dot] Bhardwaj [at] sc [dot] com SCBL0036064 360036002
650 Gujarat Surat Surat Dipesh [dot] Dalal [at] sc [dot] com SCBL0036063 395036002
801 Madhya Pradesh Bhopal Bhopal Narayan [dot] Kukreja [at] sc [dot] com SCBL0036061 462036002
810 Madhya Pradesh Chhindwara Chhindwara SourabhDatta [dot] Ray [at] sc [dot] com SCBL0036098 480036001
800 Madhya Pradesh Indore Indore Aasim [dot] Choudhary [at] sc [dot] com SCBL0036069 452036002
254 Maharshtra Jalgaon Jalgaon Adwait [dot] karnik [at] sc [dot] com SCBL0036071 425036002
222 Maharshtra Mumbai 23-25 M G Road SachinPuranmal [dot] Udasi [at] sc [dot] com SCBL0036084 400036002
237 Maharshtra Mumbai Kanakia Branch Aparna [dot] Singh [at] sc [dot] com SCBL0036056 400036014
247 Maharshtra Mumbai Andheri (W) Tejal [dot] Chaughule [at] sc [dot] com SCBL0036070 400036021
238 Maharshtra Mumbai Bandra Subhashri [dot] Radhakrishnan [at] sc [dot] com SCBL0036057 400036016
221 Maharshtra Mumbai Crescenzo Branch Anirudha [dot] Goswami [at] sc [dot] com SCBL0036085 400036022
244 Maharshtra Mumbai Borivali SairajMahendra [dot] Chavan [at] sc [dot] com SCBL0036067 400036019
223 Maharshtra Mumbai Center Point Rahul [dot] Mahindru [at] sc [dot] com SCBL0036048 400036003
245 Maharshtra Mumbai Chembur Nikhil [dot] Anand [at] sc [dot] com SCBL0036066 400036018
224 Maharshtra Mumbai Chowpatty Mayuri [dot] Javeri [at] sc [dot] com SCBL0036047 400036004
236 Maharshtra Mumbai Dadar RoycetonRoger [dot] Dcunha [at] sc [dot] com SCBL0036055 400036012
239 Maharshtra Mumbai Juhu SonalBimal [dot] Mehra [at] sc [dot] com SCBL0036058 400036017
241 Maharshtra Mumbai Kemps Corner Gaurav [dot] Sethi [at] sc [dot] com SCBL0036059 400036011
243 Maharshtra Mumbai Lokhandwala Furqaan [dot] shaikh [at] sc [dot] com SCBL0036053 400036009
228 Maharshtra Mumbai Malad Khyati [dot] Sanghvi [at] sc [dot] com SCBL0036052 400036008
235 Maharshtra Mumbai Powai ajinkya [dot] kadam [at] sc [dot] com SCBL0036060 400036015
231 Maharshtra Mumbai The Park Parel Prashant [dot] Mhamunkar [at] sc [dot] com SCBL0036001 400036010
804 Maharshtra Nagpur Nagpur Anurag [dot] Tiwari1 [at] sc [dot] com SCBL0036065 440036002
226 Maharshtra Navi Mumbai Vashi Rekha [dot] Gupta [at] sc [dot] com SCBL0036049 400036006
272 Maharshtra Pune Aundh Sonam [dot] Lalitbhangde [at] sc [dot] com SCBL0036107 411036004
270 Maharshtra Pune Pune, IT Cerebrum Kunal [dot] Khanna [at] sc [dot] com SCBL0036091 411036003
229 Maharshtra Pune Pune, SB Road Geetesh [dot] Shridhar [at] sc [dot] com SCBL0036050 411036002
246 Maharshtra Thane Thane BurzinPervez [dot] Contractor [at] sc [dot] com SCBL0036068 400036020

South Zone

Regional Service Head Email : Sharmistha [dot] Pyne [at] sc [dot] com

Branch
Code
Statte City Branch Name Branch Manager
Email
IFSC MICR
458 Andhra Pradesh Proddatur Proddatur upparavenkata [dot] ramana [at] sc [dot] com SCBL0036093 516036102
451 Karnataka Bangalore Indira Nagar Branch AmanKumar [dot] Rayet [at] sc [dot] com SCBL0036105 560036007
450 Karnataka Bangalore Jayanagar Mahesha [dot] M [at] sc [dot] com SCBL0036102 560036005
455 Karnataka Bangalore Koramangala Buddhadeb [dot] Samanta [at] sc [dot] com SCBL0036073 560036002
456 Karnataka Bangalore M G Road MM [dot] Hussain [at] sc [dot] com SCBL0036074 560036003
452 Karnataka Bangalore Sadashiv Nagar Branch Partha [dot] Saha [at] sc [dot] com SCBL0036106 560036006
457 Karnataka Bangalore Whitefield Varun [dot] Ramachandran [at] sc [dot] com SCBL0036089 560036004
433 Kerala Cochin Cochin Gireesh [dot] Mg [at] sc [dot] com SCBL0036082 682036003
434 Kerala Cochin Ernakulam Renny [dot] rebello [at] sc [dot] com SCBL0036076 682036002
437 Kerala Trivandrum Trivandrum UnniKrishnan [dot] R [at] sc [dot] com SCBL0036099 695036002
428 Tamil Nadu Chennai Sorrento Sasirekha [dot] V [at] sc [dot] com SCBL0036080 600036006
421 Tamil Nadu Chennai Anna Salai Eva [dot] Taniya [at] sc [dot] com SCBL0036088 600036009
424 Tamil Nadu Chennai Cathedral Road SwethaS [dot] Menon [at] sc [dot] com SCBL0036072 600036004
426 Tamil Nadu Chennai Haddows Road Dijo [dot] George [at] sc [dot] com SCBL0036079 600036007
427 Tamil Nadu Chennai Rajaji Salai Vijayamahadevi [dot] Saravanakrishnan [at] sc [dot] com SCBL0036078 600036005
436 Tamil Nadu Chennai T Nagar Durairajan [dot] Munuswamy [at] sc [dot] com SCBL0036083 600036008
435 Tamil Nadu Coimbatore Coimbatore Justine [dot] Francis [at] sc [dot] com SCBL0036077 641036002

Grievance Redressal

Level 1

Level 2

Level 3

Level 4

In case, stil not satisfied with the response or have not received a response from the Bank within 30 working days, you can file a complaint at Complaint Management System (CMS)

NRI Banking Help Center

Support: 24 hours a day, 7 days a week

Sr No. Country Contact Numbers
1 Bahrain 80000448
2 Canada 877 218 5618
3 Hong Kong 800 905 108
4 Malaysia 1 800 815 063
5 Philippines 1 800 111 011 21
6 Singapore 800 101 24 07
7 UAE 800 017 7750
8 UK 080 810 191 44
9 USA (New York) 877 302 1657
10 Nigeria 7080601549
11 Ghana 307092186
12 Others +91 80 42896753 (ISD rates apply)

Overseas NRI Centres

Sr No. Country Address
1 UAE Nri Standard Chartered Bank , Dubai, G/f, Sheikh Zayed Road,
Emmar Business Park – The Greens
2 Bahrain SCB Head Office Bld no 180, Road no 383, Block 315,
Govt. Road Manama, Bahrain
3 Kenya Standard Chartered Bank Kenya Limited Chiromo Priority
Centre 48 Westland's Road, Nairobi, Kenya
For more contact details

International Banking Toll Free numbers

Sr No. Country Name Contact Number
1 Bahrain 80000448
2 United Arab Emirtates 8000177750
3 Hongkong 800905108
4 Singapore 8001012407
5 Malaysia
1800815063
6 United Kingdom 08081019144
7 Philippines 180011101121
8 United States of America (New York) 8773021657
9 Canada 8772185618
10 Nigeria 7080601549
11 Ghana 307092186
12 Others +91 80 42896753 (ISD rates apply)

Form Center

Head Office

C-38/39 ‘G’ Block
Bandra Kurla Complex
Bandra East
Mumbai 400051 India.
Phone : 022-61157000 
Email: customercare [dot] business [at] sc [dot] com (Business Banking)

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