Suryoday Small Finance Bank Toll Free No. 1800 266 7711
Organization:
Toll free Number(s):
1800 266 7711 (Customer Support, 24*7)
All India Number(s):
97410 00040 (SMS Banking No.)
022-6229 8799 (For New Account Query)
Website:
Emails
- smile [at] suryodaybank [dot] com (Customer Support)
- info [at] suryodaybank [dot] com (General Query)
- nri [at] suryodaybank [dot] com (For NRI Banking Inquiry)
Install App
Important Links
SMS Banking
SMS Banking Number is : 97410 00040
Example: Type “BAL” and send it to 97410 00040
SMS Banking Service | SMS Message with Keyword | Remarks |
---|---|---|
Registration for SMS Banking | REG | For activation of SMS Banking on your registered mobile number. |
Balance Enquiry for Primary Account |
BAL | To check available balance in your Primary Account. |
Hotlisting your Debit Card | HOT<SPACE><ACCOUNT NO. ><SPACE><LAST FOUR DIGITS OF DEBIT CARD> |
Hotlist your Debit Card when it is lost or stolen to prevent any misuse or fraud. |
Mini Statement | MINI | To get the mini statement for Primary Account with last 3 transactions. |
Generate Green Pin for Debit Card |
EPIN<SPACE><ACCOUNT NO. ><SPACE><LAST FOUR DIGITS OF DEBIT CARD> |
To generate a Green Pin for your Debit Card and activate it on ATM. |
Request for a Cheque Book | CHQBOOK | Request new Cheque Book for your Primary Account. |
Enquire Cheque Status | CHQSTATUS<SPACE><CHEQUE NO.> | Get the status of your cheque issued. |
Stop Cheque Request | CHQSTOP<SPACE><CHEQUE NO.> | Stop your cheque from being encashed. |
Set Primary Account for SMS Banking | SETPRIME<SPACE><ACCOUNT NO.> | Set Primary Account for SMS Banking in case you have multiple Savings Accounts. |
De-register from SMS Banking | DEREG | De-register your mobile number for SMS Banking. |
Grievance Redressal
Level 1
Call at Smile Centre
Suryoday Smile Officer is available to address your account and servicing needs:
- Call on 1800 266 7711 (24*7 Toll free number)
- Email: smile [at] suryodaybank [dot] com
Fraud Reporting
If you want to report regrading the fraudulent transactions, call on toll free no and
email at smile [at] suryodaybank [dot] com
- You can also call National Cyber-Crime Helpline number: 1930
- Customer support is available 24*7 for Delhi, Rajasthan, Uttarakhand, Chhattisgarh,
Uttar Pradesh, Assam, Tamil Nadu and Andhra Pradesh and for Rest of the States/UTs
- (10:00 am To 6:00 pm)
If you are still not satisfied with the resolution you receive, contact-
Level 2
Nodal Officer
- Nodal Officer
Ms. Rekha Britto- Deputy Vice President
Email ID : nodalofficer [at] suryodaybank [dot] com
Landline Number: 022-40941556
Timings:From 9:30am to 6:00pm (2nd and 4th Saturday Holiday) at
Registered and Corporate Office Addresses.
If you are still not satisfied with the resolution you receive, contact-
Level 3
Principal Nodal Officer
- Principal Nodal Officer
Ms. Dhara Vyas – Senior Vice President
Email ID: pno [at] suryodaybank [dot] com
Landline Number : 022-40941555
Timings:From 9:30am to 6:00pm (2nd and 4th Saturday Holiday) at
Registered and Corporate Office Addresses
Level 4
If you are still not satisfied with resolution provided a satisfactory response within 30 days, you may
refer the case to the Banking Ombudsman
Forms Centre
Corporate & Registered Office
Suryoday Small Finance Bank Limited
1101, Sharda Terraces,
Plot 65, Sector 11, CBD Belapur,
Navi Mumbai- 400 614