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Tata Capital Customer Care No. 1860 267 6060
Organization:
All India Number(s):
1860 267 6060 (Customer Support,Mon-Sat 9:00 am to 8:00 pm)
1860 266 1996 (Moneyfy)
75067 56060 (Whatsapp Support)
Website:
IVRS Menu No. 1860 267 6060
Select the branch location you can choose any options.
- Press 1 : For Mumbai or Pune
- Press 2 : For Delhi
- Press 3 : For Kolkata
- Press 4 : For Chennai
- Press 5 : For Hyderabad
- Press 6 : For Bangalore
- Press 7 : For Ahmedabad
- Press 8 : For Indore
Support Hours
All Service branches will remain closed on all Sundays and the 1st and 2nd Saturday of the month.
Branch timings
- For Tata Capital Financial Services Limited
- 10 AM to 5:30 PM (Pan-India)
- For Tata Capital Housing Finance Limited
- 10 AM to 6 PM (Monday to Friday)
- 10 AM to 2:30 PM (Saturday)
- contactus [at] tatacapital [dot] com (Loans)
- moneyfycare [at] tatacapital [dot] com (Moneyfy)
- customercare [dot] housing [at] tatacapital [dot] com (Housing Finance)
- customercare [at] tatacapital [dot] com (Financial Services)
- contactcommercialfinance [at] tatacapital [dot] com (Tata Capital Corporate Loan)
Install App
Important Links
SMS Services
| Service | Keyword | Example (Product <Space> Service) |
Response |
|---|---|---|---|
| Update Udyam Number | UDYAM | UDYAM (Space) <12 DIGIT UAM NUMBER> (Space) <FULL LAN NUMBER> |
via SMS |
| Update Udhyog Adhaar Memorandum |
UAM | UAM (Space) <12 DIGIT UAM NUMBER> (Space) <FULL LAN NUMBER> |
via SMS |
| Loan Account Number | LAN | LAN | via SMS |
| Amortization Schedule | AMMORT | AMMORT (Space) 1234 | via Email |
| Repayment Schedule | REPAYMENT | REPAYMENT (Space) 1234 | via Email |
| Provisional Interest Certificate* |
PROVISIONAL | Provisional (Space)1234 | via Email |
| Final IT Certificate | FIC | FIC(Space) 1234 | via Email |
| Loan Statement | SOA | SOA (Space) 1234 | via Email |
| Welcome Letter | WELCOME | WELCOME (Space)1234 | via Email |
| Overdue EMI Payment |
OEMI | OEMI(Space)1234 | via SMS |
| Download Mobile App |
MOBILEAPP | MOBILEAPP | via SMS |
| SMS Keyword (Mandatory) <Space> <Last 4 digits of Loan Account Number> to 97059 66060 |
|||
Grievance Redressal
Level 1 :
Customer can write an email customercare [at] tatacapital [dot] com or
call us on customer care number 1860 267 6060.
Level 2 :
If customer are not satisfied with the resolution provided at Level 1, than enter level 1 complaint number
in the box and submit. This will trigger a message to Customer Redressal Officer who will help in resolving
customer concern at the earliest.
Level 3 :
If customer are not satisfied with the resolution provided at Level 1, than enter level 1 complaint number
in the box and submit. This will trigger a message to Senior Customer Redressal Officer who will help in resolving
customer concern at the earliest.
Level 4 :
If customer are still not satisfied with the resolution provided in Level 1, Level 2 and Level 3, than enter level 1
complaint number in the box and submit. This will trigger a message to Chief Customer Redressal Officer
(Rajesh Kumar) who will help in resolving customer concern at the earliest.
Level 5 :
In case customer complaint has not been addressed to your satisfaction after following all the above steps, than customer
can approach the regulatory authority- the Reserve Bank of India at the address given below:
-
The Reserve Bank of India,
Department of Non-Banking Supervision,
Mumbai Regional Office, 3rd Floor,
Opp. Mumbai Central Railway Station,
Byculla, Mumbai - 400 008 -
Email - dnbsmro [at] rbi [dot] org [dot] in
NBFC Ombudsman
Registered Office
11th Floor, Tower A,
Peninsula Business Park,
Ganpatrao Kadam Marg,
Lower Parel,
Mumbai - 400013.