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Tikona Customer Care No. 1860 3000 3434
Organization:
Toll free Number(s):
1800 266 9152 (For new connection)
All India Number(s):
1860 3000 3434 (Customer Support)
Website:
- customercare [at] tikona [dot] in (Customer care)
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Important Links
SMS Service
You need to send a SMS to 5676708 from your registered mobile number in the format mentioned below.
| SNo. | Particulars | SMS Format |
|---|---|---|
| 1 | Change of registered mobile number |
RSTMOBILE<space><User ID><space><New Mobile Number> |
| 2 | Change of registered E-mail id | RSTEMAIL<space><User ID><space><New E-mail ID> |
| 3 | To know outstanding bill | BILLINFO<space><User ID> |
| 4 | To subscribe for Tikona alerts | START TIKONA at 9004775558 |
| 5 | To unsubscribe for Tikona alerts | STOP TIKONA at 9004775558 |
Technical Hotline
3945 3434
Prefix your local STD code as per your city while calling.
(Example: 022-39453434 for Mumbai)
Local call charges applicable.
Complaint Resolution Process
If you have your query and complaints first contact customer care at 1860 3000 3434 or email at customercare [at] tikona [dot] in, they provide you the request/complaint number for further step if your query is not resolved. The time limit is 30 days for resolution.
- Please note, you have to place an appeal with the Appellate Authority after the expiry of the 30 days but before 90 days for resolution from following address:
- Appellate Authority
Mr. Vinay Kakkar
Manager - Contact Centre Operations
2nd Floor, 'Corpora', L.B.S. Marg, Bhandup (W), Mumbai - 400 078.
E-Mail - TIL [dot] appellate [at] tikona [dot] in
Fax No. - 022-41830111
- Appellate Authority
- Appellate Authority will complete your appeal within 30 days from the date of filing the appeal.
Registered Office
Tikona Infinet Private Limited
3A, 3rd Floor,
'Corpora', LBS Marg, Bhandup(West),
Mumbai - 400 078.