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UPCL Customer Care No. 1912
Organization:
Toll free Number(s):
1912 (Electricity Helpline)
1800 180 4185 (Power Outages, Faulty Meters, Or Billing Problems)
1800 419 0405 (Electricity-Related Complaint)
All India Number(s):
0135-2763 672 (For Support)
0135-2763 675 (For Contact Support)
0135-2760 911 (For Electricity Theft)
Website:
Emails
- customercare [at] upcl [dot] org (For Customer Support)
- epayment [at] upcl [dot] org (For Payment Related Queries)
Install App
Important links
- Online Bill Payment
- Frequently Asked Questions
- UPCL Offices Information
- Download Forms
- Feedback Form
SMS Services
- Send SMS to 7060836718 from your registered mobile number
| Sr No. | Service Name | Key words |
|---|---|---|
| 1 | Current Bill Detail | BD <Space><13 Digit Service Connection No.> |
| 2 | Current Bill Detail | BD <Space><11 Digit Account No.> |
| 3 | Last Payment Details | PD <Space><13 Digit Service Connection No.> |
| 4 | Last Payment Details | PD <Space><11 Digit Account No.> |
| 5 | New Connection Status | NC <Space><12 Digit Registration No.> |
| 6 | Complaints Status | CD <Space><11 Digit Complaint No.> |
| 7 | Registration of Mobile No. | RMN <Space><13 Digit Service Connection No.> |
| 8 | Registration of Mobile No. | RMN <Space><11 Digit Account No.> |
For Electricity Theft – Related Complaint/Information
| S.No | Name | Designation | Contacts | Address |
|---|---|---|---|---|
| 1 | Er.Arun Kant | For HR related information Executive Engineer (RE) Public Information Officer (For Victoria Cross Vijeyta Gabbar Singh Bhawan) |
0135-2769944 | UPCL Victoria Cross Vijeyta Gabbar Singh Bhawan Dehradun |
| 2 | Mrs. Shikha Aggarwal | For all information other than HR related Executive Engineer (For Victoria Cross Vijeyta Gabbar Singh Bhawan, UPCL, Dehradun) |
0135-2769944 | UPCL Victoria Cross Vijeyta Gabbar Singh Bhawan Dehradun |
| 3 | Er. Mohit Joshi | Superintending Engineer (IQA), Corporate HQ, UPCL Dehradun Appellate Authority (For Victoria Cross Vijeyta Gabbar Singh Bhawan) |
0135-2763832 | UPCL Victoria Cross Vijeyta Gabbar Singh Bhawan Dehradun |
Compliant Redressal Forum
- Complaint registers are available at all the 33/11 KV Substations of UPCL in Uttarakhand.
- Your complaints can also be lodged on phones.
- Time schedules has been formed for redressal of each category of complaints.
- Consumers can also lodge their complaints with the Consumer Grievance Redressal Forum functional in the respective offices as below:
| Sr.No | City | Distribution Circle | Name | Designation | Contact Details | Address of Forum |
|---|---|---|---|---|---|---|
| 1 | Dehradun | Electricity Distribution Circle (Rural), Dehradun Electricity Distribution Circle (Urban), Dehradun Electricity Distribution Division, Vikasnagar |
Shri Deepak Pharswan | Consumer Member | 0135-2763672, 0135-2763673, 0135-2763674, 0135-2763675 |
Consumer Grievances Redressal Forum, UPCL, VCV Gabar Singh Urja Bhawan, Kanwali Road, Dehradun. Pin-248001 |
| Shri Saied Ahmed | Technical Member | |||||
| Shri Tribhuwan Singh | Judicial Member | |||||
| 2 | Srinagar (Garhwal) | Electricity Distribution Circle, Srinagar (except Electricity Distribution Division ,Kotdwar) |
Shri Surendra Singh Negi | Consumer Member | 01346-252137 |
Consumer Grievances Redressal Forum, UPCL, Superintending Engineer Office/Campus, Inter College Road, Srinagar (Garhwal), Pin-246174 |
| Sh. Rajneesh Agarwal | Technical Member | |||||
| Smt. Sundari Gairola Devli | Judicial Member | |||||
| 3 | Haldwani | Electricity Distribution Circle, Haldwani | Shri Himanshu Bahuguna | Consumer Member | 05946-266223, cgrf [dot] kumaoun [at] gmail [dot] com |
Consumer Grievances Redressal Forum, UPCL, Kumaon Zone, 132 KV Substation Campus, Near C.E.(Distribution) office, P.O. Kathgodam (Haldwani), Nainital |
| Shri Prakash Chandra Pandey | Technical Member | |||||
| Shri Tika Ram Joshi | Judicial Member | |||||
| 4 | Rudrapur | Electricity Distribution Circle, Rudrapur Electricity Distribution Circle,Kashipur Electricity Distribution Division, Sitarganj Electricity Distribution Division, Khatima |
Shri Subhash Chandra Bhatt | Consumer Member | 05944-240503 , cgrfrudrapur [at] gmail [dot] com |
Consumer Grievances Redressal Forum, UPCL, 33 kV Electricity Substation, Secter-2 SIDCUL, Pantnagar, Rudrapur, Pin-263153 |
| Shri Navin Chandra Tewari | Technical Member | |||||
| Shri Ramesh Chandra Kukreti | Judicial Member | |||||
| 6 | Haridwar | 1. Electricity Distribution Circle, Haridwar 2. Electricity Distribution Circle, Roorkee 3. Electricity Distribution Division, Kotdwar |
Shri Satish Uniyal | Consumer Member | 01334-265389 |
Consumer Grievances Redressal Forum, UPCL, Industrial Area, Hill By Pass Road, Haridwar, Pin- 249401 |
| Shri Ganesh Singh Dharamsattu | Technical Member | |||||
| Shri Sanjay Kumar | Judicial Member |
Ombudsman Officer Contact
| S.No | Ombudsman | Contact Detail | Contact |
|---|---|---|---|
| 1 | Shri Subhash Kumar, I.A.S. (Retd) | 0135-2762120 , elec [dot] ombudsman [dot] uk [at] gmail [dot] com | Ombudsman (Electricity), 80 Vasant Vihar, Phase I Dehradun |
Senior Engineer Officers Contact Details
| Sr | Name | Designation | Contacts | Address | |
|---|---|---|---|---|---|
| 1 | Anil Kumar | Managing Director | 0135-2768895 | md [at] upcl [dot] org | VCV Gabar Singh Urja Bhawan, Dehradun. |
| 2 | Kamal Sharma | Director Finance | 0135-2763870 | df [at] upcl [dot] org | VCV Gabar Singh Urja Bhawan, Dehradun. |
| 3 | A.K. Agarwal | Director (Projects) | 0135-2763402 | dpupcl29 [at] gmail [dot] com | V.C.V. Gabar Singh Urja Bhawan, Dehradun |
| 4 | Madan Ram Arya | Director (Operations) | 0135-2768876 | do [dot] upcl [at] yahoo [dot] co [dot] in | V.C.V. Gabar Singh Urja Bhawan, Dehradun |
| 5 | R. J. Malik | Executive Director (HR) | 0135-2763901 | edhr [at] upcl [dot] org | V.C.V. Gabar Singh Urja Bhawan, Dehradun |
| 6 | Satish Chand | Executive Director (Technical) Chief Engineer (CSS And EAP) (Level-1) |
0135-2763580 | satishchand [at] upcl [dot] org | V.C.V. Gabar Singh Urja Bhawan, Dehradun |
| 7 | Madan Ram Arya | Chief Engineer(Distribution), Garhwal Zone | 0135-2621686 | ce [dot] garhwal_zone [at] upcl [dot] org, gmdd [dot] upcl [at] yahoo [dot] com |
120, Haridwar Road, Dehradun |
| 8 | A.S. Garbyal | Chief Engineer(Distribution), Rudrapur Zone | 05944-250246 | ce [dot] rudrapur_zone [at] upcl [dot] org, cerudrapur [at] yahoo [dot] com |
Sec-02, Near Titan Industry, Sidcul Rudrapur |
| 9 | Raj Kumar | Chief Engineer (Planning) | 9411111980 | rajkumar [at] upcl [dot] org | V.C.V. Gabar Singh Urja Bhawan, Dehradun |
| 10 | D. S. Khati | Chief Engineer (Commercial) and Power Purchase Cell | 0135-2762804 | dskhati [at] upcl [dot] org, cgmupcl [at] yahoo [dot] com |
V.C.V. Gabar Singh Urja Bhawan, Dehradun |
| 11 | Jaswant Singh | Chief Engineer (Project) Chief Engineer Corp. (CAnd P) |
01352762804 | jaswantsingh [at] upcl [dot] org, | V.C.V Gabar Singh Urja Bhawan,Dehradun |
| 12 | Ashish Arora | Chief Engineer, Civil / Superintending Engineer (Civil) | 9412997831 | ashish [at] upcl [dot] org | V.C.V. Gabar Singh Urja Bhawan, Dehradun |
| 13 | N.S. Tolia | Chief Engineer (Distribution), Kumaon Zone | 05946-266557 | ce [dot] kumaon_zone [at] upcl [dot] org, upcl_gmdh [at] yahoo [dot] co [dot] in |
132 KV Sub Station, Kathgodam, Haldwani |
| 14 | Mohit Joshi | Chief Engineer(Distribution), Haridwar Zone | 01334-311839 | ce [dot] haridwar_zone [at] upcl [dot] org, chiefharidwar [at] yahoo [dot] co [dot] in |
Vikas Bhawan, Roshnabad, Haridwar |
Zonewise Distribution Officers Contacts
| S.No. | Name | Designation | Contacts | Address | |
|---|---|---|---|---|---|
| 1 | Madan Ram Arya | Chief Engineer(Distribution), Garhwal Zone | 0135-2621686 | ce [dot] garhwal_zone [at] upcl [dot] org , gmdd [dot] upcl [at] yahoo [dot] com |
120, Haridwar Road, Dehradun |
| 2 | A.S. Garbyal | Chief Engineer(Distribution), Rudrapur Zone | 05944-250246 | ce [dot] rudrapur_zone [at] upcl [dot] org , cerudrapur [at] yahoo [dot] com |
Sec-02, Near Titan Industry, Sidcul Rudrapur |
| 3 | N.S. Tolia | Chief Engineer (Distribution), Kumaon Zone | 05946-266557 | ce [dot] kumaon_zone [at] upcl [dot] org , upcl_gmdh [at] yahoo [dot] co [dot] in | 132 KV Sub Station, Kathgodam, Haldwani |
| 4 | Mohit Joshi | Chief Engineer(Distribution), Haridwar Zone | 01334-311839 | ce [dot] haridwar_zone [at] upcl [dot] org , chiefharidwar [at] yahoo [dot] co [dot] in |
Vikas Bhawan, Roshnabad, Haridwar |
| 5 | R.S. Gunjiyal | Superintending Engineer, EDC, Pithoragarh | 9412093224 | edc [dot] pithoragarh [at] upcl [dot] org septh_upcl [at] yahoo [dot] com |
Electricity Distribution Circle office , Bhadelwada , Pithoragarh – 262501 |
| 6 | N.S. Tolia | Superintending Engineer, EDC, Champawat | 9412093250 | edc [dot] champawat [at] upcl [dot] org | Electricity Distribution Circle, UPCL, Champawat |
| 7 | S. C. Tripathi | Superintending Engineer, EDC, Rudrapur | 9411108210 | edc [dot] rudrapur [at] upcl [dot] org dgm_rdr [at] rediffmail [dot] com |
Opposite Nagar Palika Parishad, Rudrapur |
| 8 | Amit Kumar | Superintending Engineer, EDC, Roorkee | 9412073712 | edc [dot] roorkee [at] upcl [dot] org , dgmroorkee [at] gmail [dot] com |
26, Civil line, near -Boat Club, Roorkee 247667 |
| 9 | Ravi Rajora | Superintending Engineer, EDC, Srinagar | 9412079742 | edc [dot] srinagar [at] upcl [dot] org , dgmsri [dot] upcl [at] yahoo [dot] com |
Inter College Road, Srinagar (G) |
| 10 | Rahul Jain | Superintending Engineer, EDC (Urban), Dehradun | 9412075905 | eudc [dot] dehradun [at] upcl [dot] org , seedcurban [at] gmail [dot] com |
EDC (Urban), Kaulagarh FRI Campus , Dehradun Uttarakhand |
| 11 | Gaurav Sharma | Superintending Engineer, EDC (Rural) | 9412052777 | edcr [dot] dehradun [at] upcl [dot] org , seruraldehradun [at] gmail [dot] com |
Electricity Distribution Circle (Rural), 18 E.C. Road, Dehradun – 248001 |
| 12 | Shailendra Singh | Superintending Engineer, EDC, Tehri | 9412078477 | edc [dot] tehri [at] upcl [dot] org, edctehri [at] yahoo [dot] com |
Superintending Engineer, Electricity Distribution Circle (Tehri), New Tehri |
| 13 | Raghuraj Singh | Superintending Engineer, EDC, Karnprayag | 9639002868 | edc [dot] karnprayag [at] upcl [dot] org |
Superintending Engineer, Electricity Distribution Circle (Karanprayag) Gauchar, Near Palsari Aam Pin-246429 |
| 14 | Naveen Mishra | Superintending Engineer, EDC, Haldwani | 9412093101 | edc [dot] haldwani [at] upcl [dot] org |
Subhashh Nagar, Haldwani |
| 15 | Anil Verma | Superintending Engineer, EDC, Kashipur | 9411108210 | edc [dot] kashipur [at] upcl [dot] org se_ksp [at] rediffmail [dot] com |
Electricity Distribution Circle ,Bijli Bhawan , Bazpur Road Kashipur(U S Nagar) 244713 |
| 16 | Pradeep Kumar | Superintending Engineer, EDC, Haridwar | 01334-239531, 9411111276 | edc [dot] haridwar [at] upcl [dot] org , dgmharidwar [at] yahoo [dot] com |
Roshnabad, Haridwar |
| 17 | Amit Kumar Katariya | Superintending Engineer, EDC, Ranikhet | 7579055251 | edc [dot] ranikhet [at] upcl [dot] org |
Near Civil Hospital, Ranikhet |
| 18 | Y.S. Tomar | Superintending Engineer, EDC, Chakrata | 9411746161 | edc [dot] chakrata [at] upcl [dot] org | Superintending Engineer, Electricity Distribution Circle (Chakrata), Kalsi, Dehradun |
Corporate Officers Contacts
| S.No. | Name | Designation | Contacts | Address | |
|---|---|---|---|---|---|
| 1 | R. J. Malik | Executive Director (HR) | 0135-2763901 | edhr [at] upcl [dot] org | V.C.V. Gabar Singh Urja Bhawan, Dehradun |
| 2 | Satish Chand | Executive Director (Technical) Chief Engineer (CSSAnd EAP) (Level-1) |
0135-2763580 | satishchand [at] upcl [dot] org | V.C.V. Gabar Singh Urja Bhawan, Dehradun |
| 3 | Raj Kumar | Chief Engineer (Planning) | 01352763672 | rajkumar [at] upcl [dot] org | V.C.V. Gabar Singh Urja Bhawan, Dehradun |
| 4 | D. S. Khati | Chief Engineer (Commercial) and Power Purchase Cell | 0135-2762804 | dskhati [at] upcl [dot] org cgmupcl [at] yahoo [dot] com |
V.C.V. Gabar Singh Urja Bhawan, Dehradun |
| 5 | Jaswant Singh | Chief Engineer (Project) Chief Engineer Corp. (CAnd P) |
0135-2762804 | jaswantsingh [at] upcl [dot] org | V.C.V Gabar Singh Urja Bhawan,Dehradun |
| 6 | Ashish Arora | Chief Engineer, Civil / Superintending Engineer (Civil) | 9412997831 | ashish [at] upcl [dot] org | V.C.V. Gabar Singh Urja Bhawan, Dehradun |
| 7 | B. M. S. Parmar | Superintending Engineer (A) Director (Operations) Superintending Engineer, RDSS |
9084727072 | bmsparmar [at] upcl [dot] org | V.C.V. Gabar Singh Urja Bhawan, Dehradun |
| 8 | N. S. Bisht | Superintending Engineer (Commercial) | 8630586799 | narendrabisht [at] upcl [dot] org |
V.C.V. Gabar Singh Urja Bhawan, Dehradun |
| 9 | Mohit Joshi | Superintending Engineer (IAnd QA) Appellate Authority 1 – RTI) |
9917137775 | mohitjoshi [at] upcl [dot] org | V.C.V. Gabar Singh Urja Bhawan, Dehradun |
| 10 | M.S. Rana | Superintending Engineer (Commercial) | 8193021234 | msrana [at] upcl [dot] org | V.C.V. Gabar Singh Urja Bhawan, Dehradun |
| 11 | Muneesh Chandra | Superintending Engineer, ESWC, Haldwani | 05946 292321 | eswc [dot] haldwani [at] upcl [dot] org | Near St. Paul's School, Nainital Road, Haldwani |
| 12 | S. S. Kanwar | Superintending Engineer (HR) | 7457837966 | sskunwar [at] upcl [dot] org | V.C.V Gabar Singh Urja Bhawan,Dehradun |
| 13 | Shikha Agarwal | Superintending Engineer (ADB) | 9927207003 | shikha [at] upcl [dot] org | V.C.V. Gabar Singh Urja Bhawan, Dehradun |
| 14 | V.S. Panwar | Superintending Engineer, (CAnd P-I) Superintending Engineer(HQ) |
701763665 | vspanwar [at] upcl [dot] org upclccp1 [at] gmail [dot] com |
V.C.V Gabar Singh Urja Bhawan,Dehradun |
| 15 | Shishir Srivastav | Superintending Engineer (A),Managing Director Superintending Engineer ( CAnd P-II) |
7017073369 | shishir [at] upcl [dot] org | V.C.V Gabar Singh Urja Bhawan,Dehradun |
| 16 | Vikas Gupta | Superintending Engineer (IT, SCADAAnd ERP) | 9837023216 | vikasgupta [at] upcl [dot] org | V.C.V Gabar Singh Urja Bhawan,Dehradun |
| 17 | Mohit Dabral | Superintending Engineer (MM) | 9258193720 | dgmm [dot] upcl [at] yahoo [dot] com | V.C.V Gabar Singh Urja Bhawan,Dehradun |
| 18 | Prashant Bahuguna | Superintending Engineer, ESWC, Dehradun | 0135-2714853 | eswc [dot] dehradun [at] rediffmail [dot] com | 18, EC Road, Dehradun |
| 19 | Anil Kumar Dhiman | Superintending Engineer, RAPDRP | 9927396320 | akdhiman [at] upcl [dot] org | V.C.V Gabar Singh Urja Bhawan,Dehradun |
Board of Directors Contacts
| S No | Name | Designation | Contacts | Address |
|---|---|---|---|---|
| 8 | Shri Anil Kumar | Managing Director UPCL | 0135-2768895 | VCV Gabar Singh Urja Bhawan, Dehradun. |
| 9 | Shri P. C. Dhyani, Managing Director – PTCUL | Govt. Nominee Director | 0135-2642006 | Vidyut Bhawan, Near ISBT Crossing, Saharanpur Road, Majra, Dehradun |
| 10 | Shri Kamal Sharma | Director Finance | 0135-2763870 | VCV Gabar Singh Urja Bhawan, Dehradun. DIN: 10713018 |
| 11 | Shri Ajay Kumar Agarwal | Director (Projects) | 0135-2763402 | V.C.V. Gabar Singh Urja Bhawan, Dehradun |
| 12 | Shri M. R. Arya | Director (Operations) | 0135-2768876 | V.C.V. Gabar Singh Urja Bhawan, Dehradun |
| 13 | Shri R.J Malik | Company Secretary | 0135-3510151 | VCV Gabar Singh Urja Bhawan, Dehradun. |
PIO/Appellate Authority Contacts
Address
Uttarakhand Power Corporation Limited
Victoria
Cross Vijeyta Gabar Singh Urja
Bhawan,Kanwali Road, Balliwala Chowk,
Dehradun-248001, Uttarakhand
Contact:.
0135-2763673, 0135-2763674
Fax:.
0135-2763821